A2Z Boot – Shoe & Luggage Repairs

I had a dressy pair of heels that the little tips on the heels were completely worn off. I called around and every place told me 2 to 3 days to fix. I needed them for work. Then I found A2Z and they told me half an hour. I dropped them off, walked around the mall for a little while and when I returned, they were finished and looked great! He even polished and buffed them so they looked new. Only $ 10 for the pair. I will definitely use them again.

They fixed a few pieces of luggage. Did a great job at a fair price in a timely manner. One of the pieces, they even had to hand-​stitch. We weren’t even sure if it was fixable, but they did a great job with it.
They looked at another piece of luggage & talked us out of fixing — said it would be cheaper to replace. Also took care of yet another piece by lubing the wheels instead of replacing — for free. That’s what I call customer service. The place is a bit cluttered, but I’ve never been to a place like this that wasn’t. I would definitely go back here.

Too bad Unilocal makes you give 1 star. This is the worst business I have ever had to deal with. First and largest issue, no pun intended… The granddaughter of the owner must have a tree trunk much less a stick you know where. The most rude person I have met. Apparently they don’t care about treating people with respect. They lose the shoes you bring in to get repaired… Then act like it’s your fault they don’t even know how to organize their business. Rude rude rude, and a poorly run business that will defiantly fail even without loosing business from this review. After 35 min waiting they finally found the pair of sandals and 1 boot. Then said there will be no charge because they weren’t able to get to them. Even though the ticket said they were done and we got a call saying they were done. I’m so glad they aren’t going to charge for work they didn’t do!!! Duh!!! This was all for a wedding too and now we are sol. Drive anywhere else if you actually need shoe repair service. Worst business ever!

This place is horrible! My husband had the worst customer service here. We dropped off 3 pairs of shoes for repair on a Monday & were told that they would be ready on Saturday. He showed up to get them that Saturday but they were not ready. They told him to come back the following Monday.
So on Monday he stopped in and only one pair of shoes were ready and the others would be ready on Saturday.
My husband was upset with this & told them that this was not acceptable and that he would not bring his shoes here again. The woman behind the counter said to him, «Good. We’re the only shoe repair shop in Mesa. So go ahead.» What kind of a store owner speaks to their customer’s like that? These people are simply rude & clearly don’t practice good customer service. We will NEVER set foot in this place again. Horrible, rude people.

I have taken nearly two dozen high heels here to get re-​soled in the last 7 months. They are not only extremely affordable, the quality is fantastic. I have two more pairs to pick up tomorrow and intend on taking all of my shoe repair needs here in the future.

I dropped off two pairs of shoes a few months back. When I went to pick them up at the date they said they would be ready, only one pair was finished. Okay, I was fine with that. I kept my ticket in my wallet. Unfortunately, I did not have the chance to return to pick them up, and forgot about them. When I found the ticket in my wallet, I went back today to pick them up. Apparently my «purple ticket» was an old ticket and although the young gentleman was polite, the young lady said we probably got rid of them, as the ticket says they are not responsible after 30 days. I asked them if they call people as a courtesy and reminder before they dispose of them. She said they do if they have the phone number (Yes, they had my phone number). I said never got a call. Then she said in a sarcastic tone” Then you should have called us”. They had a book of old tickets, but did not have a record of my ticket.
Okay, so you dispose of the shoes after 30 days but the attitude of the young lady-​in effect blaming ME for not calling-​was very unprofessional.

I’ve been taking my shoes here for 6 years, long before they moved to the mall. Always done right, usually on time. Reasonable cost. I need a full length lift in one shoe and this is one of the very few places that will even attempt it. I love this place!

**This place is under new ownership** I’ve been a customer of the previous owners and they did great work and have super customer service. Business has surely went south here.
Went over to get a pair of dress shoe heels replaced. To be fair they fixed the heel, but the very next day the entire sole on the front end peeled wide open and I didn’t even get a chance to wear them.
I took them back and started explaining my situation to the young girl there probably about 13 years old, she then calls a younger kid over a young boy about 10 and I explain my case to him (this is getting redundant), then he walks into the back and calls an older short looking guy and I explain my situation to him. He tells me he’s not responsible and these kind of things happen to that kind of shoe (needles to say I’ve never had this happen to my other shoes EVER!). He proceeds to pull his order slip out and said it’ll cost $ 9 to fix them. I said no, I’m not paying for something you created. So the guy turns his back on me and walks towards the back (spineless).
ULTIMATELY — I would look for other options than this place. I will not be going back, this place is a freaken circus now.

I had my dress shoes rehealed here. They made my shoes look almost brand new. Cost was $ 16.95. Would take my other shoes here again.