Boniface Hiers Chrysler Dodge Jeep Ram

They failed to process our down payment for the Vehicle to the Credit Union ! I will never buy another Vehicle from them or any FIAT CHRYSLER auto group. Take you time and check every line on any contract from them, Please check all agreements. Just my opinion on their business practice’s !

Do not believe their Kelley Blue Book Instant Cash Offer for your vehicle. It is a complete scam to pull you in to the dealership and then change the offer to ridiculously below the written guarantee. Do not believe the lady who calls to say the offer will be more than the written offer if you just come in. This is a complete waste of your time. I will never do business with Boniface Hiers again. They’ve lost a customer for life.

You gotta give credit where credit is due!
Look, based upon their response, I’m guessing that my experience was just an isolated incident.
This afternoon I received a phone call from the Boniface Hiers Service Director and he was all about performing service recovery. He addressed my experience in a very professional manner and offered a resolution that I exceeded my expectations. These guys take customer service seriously. The service director even followed-​up with an email — that’s a belts and suspenders solution to me.
Talk about turning a negative customer experience into a positive one. In the end, the problem doesn’t matter, it’s how Boniface Hiers responds to it. They won me back.
Give ‘em a try, I bet you’ll be pleased.

I called to see if I could bring my truck in for an oil change and a recall notice. He checked my VIN and advised there were several recall notices. They said I could bring it in today but wanted to know if I could leave it overnight inorder to get parts in for recall fixes. I did leave my truck. In about 3 hours I received a phone call advising me my truck was ready!

Just a smile, a little enthusiasm in your attitude really could go along with. The guys in the service department sit there looking/​sounding like they hate their jobs. Y’all make me feel depressed when walking out of your office.
After my vehicle was in the shop for a week, I get it back with the liner over my tire being put back on completely wrong and some of it even broken. I take it back and they say they’ll fix it, no problem. They tell me they’ll order the part and give me a call when it gets in. This is on a Friday. I call on a Tuesday to see if my part is in and they tell me it is. I get you may be busy but a quick «hey your part is in, bring it in at blah blah time» also goes a long way.
It seems as if y’all only care to get the money in your hand and not care about the satisfaction of your customers.

Just left Boniface Hiers on Merritt Island, Florida after a completely unacceptable experience. Had my 2009 Jeep Patriot there back in December 2014 for $ 1266 of work to repair the sensor module that was causing my dash to light up with ABS, ESP BAS, TRACTION CONTROL messages. So 7 months and 6000 miles later ALL these lights light back up AGAIN! Dealership tells me that I have to pay to have the problem diagnosed and pay for the parts and labor AGAIN! Part was supposedly warranted for 12,000 miles but because I was on a extended Vacation/​Work trip that took me all over the country at the time the parts failed AGAIN… I wouldn’t get the warranty because the car now had gone 14,000 miles. I was also told that the warranty was extended to 2 years in May but I didn’t qualify for that warranty because I had the work done before then. The dealership clearly didn’t care about my situation or the fact that I was driving an unsafe vehicle that has all its safety features disabled. Jeep is no better. Putting out products that breakdown shortly after their warranty expires then replacing their defective parts with more defective parts. There should be a recall on safety feature parts that routinely go bad. Not everyone can afford the expense of replacing these parts so often. But these same people (me included) need to use their cars and will drive with these safety features disabled.
I wouldn’t buy anything from this dealership until they start to stand behind their products and I certainly won’t be buying any Jeep products anytime soon!

I had an issue where i went to my dealership in Melbourne for new tires a balance and alignment they messed up both of those and on my trip to the keys had to put it in the shop. at that shop they inspected my vehicle and reported 2 500 $ bent rims a need to replace all brakes and a broken 600 $ tie rod. I only got the balance and alignment fixed and drove home very slowly. i then went to this dealership the next day and told them of the issues. Not only was the only issue a faulty balance and alignment but the other dealership lied as my rims and brakes and tie rod were fine.
the point is that it’s hard to find an honest dealer now days but i’m happy to drive the 40 mins to get to these guys

This is a very awesome place to go to. Everyone is really friendly and nice and they really do serve after they sell. Everybody works as a team and they’ve got off some popcorn.

The customer service staff goes above and beyond in their caring and professional service. Ross in the service dept was exceptional! Thank you for making the process so easy.