Sears Auto Center

Very undependable. 2^nd time they’ve made me wait well over an hour for a simple oil change. This time, never given a call to inform me that they didn’t have an oil filter, now causing me to miss an appointment I had. They guaranteed in by 1pm, out by 2. It is now 2:30 and my car is on the rack still. Love seeing them doing nothing while my day wastes away. Absolutely last time here. Be warned and prepared to wait a long, long time.
Final time out — 3pm. 2 hours!

I was extremely dissatisfied with my experience at this location. About a month ago i took my car in for a oil change and to have my breaks changed. I got into the shop pretty early on a Monday morning. I was told there was going to be at least a 1 ½−2 hour wait to have both the oil and breaks changed. After two hours i returned to pick up my car and it was just now being taken into the shop by the staff and was told it would be about another 2 hours. Didn’t complain. Just waited. After another two hours i again returned back to pick up my car and they still had yet to have it done. I then asked what the problem was in having my car ready and they told me they were short staffed that day which is understandable but then again not when i have seen almost every customer who went in after me leave before me. Again didn’t complain. Just waited. As the mechanic was finishing up with my car i asked one of the other workers if they can take a quick spray the latch to my hood so it can stay completely closed. The man behind the counter looked at me and just shook his head no and at that time is when i simply responded with «6 hours for an oil and break check and all i get is a head shake» as i walked away. I went directly to the mechanic working on my car to ask for this simple request and he said «of course no problem» as it took 3 mins to fix. Thank you to Lesther for honoring my simple request.