Lush

So excited for the Christmas season!

I discovered Lush when a friend gifted me with a bath bomb for my birthday last fall. Since then, I found their location at the Village and am there at least monthly — if not more.
First off, I adore this company as a whole. I’m a fan of anyone who focuses on lessening their footprint, hand-​makes products, and fights animal testing! They’re extremely innovative and continually seek ways to be better.
This Lush location is a prime example of what the company works to represent. Each time I’ve been in, the staff is friendly, knowledgeable and helpful. There is a large selection of products and the bath bombs are beautifully displayed. Plus, they always send me with the latest catalog and a sample of a new product.
I also love that Lush focuses on naked packaging! Their shampoo bars are a prime example of that.
If you’re into health care /​beauty products at all, do yourself a favor and checkout Lush! You’ll definitely find something perfect for your needs.

I absolutely love and adore Lush. I’m so glad we finally have one here in the valley and I no longer need to stockpile when visiting California. Not to mention the Location here is the nicest one I’ve visited, very large and organized. I actually have yet to meet anyone who has been that hasn’t fallen in love with Lush! Even my fiancé finds products he loves for himself here (not to mention that he loves the smell of the products I use on me!) Aside from the amazing scent and textures of the soaps, bath bombs and scrubs they sell, you have to respect the fact that their products are all natural and they do not test on animals. I am a customer for life and if you haven’t visited yet, you’re totally missing out!

Being someone in the cosmetics retail scene for 2+ years now, I fully know what is considered good customer service. Not only do the staff here have little to no knowledge about products, but they truly are some of the brattiest bunch I’ve had the horrid displeasure of dealing with. Openly complaining about shifts, other coworkers, personal lives and being extremely rude/​unprofessional is no way to impress any potential client. The «non existent manager» «Sarah» or Samantha seems to literally never be present. I’ve called on multiple occasions to possibly get some insight and to no avail. I know so many good people who work for various LUSHes and this location is a bad representation of how they should be run. Please don’t waste your time or money at this place. I will be writing corporate about what a bad impression the employees and management have left on the community, and being the only location in the state, is detrimental. I’ve had clients coming to MY STORE across town having a similar experience, thus it spreads. These are the «cosmetics retail barbies» to avoid like the Plague.

can I just say that I am an avid Lushy, I love that place but dear god, every time I go in there, the staff is just… how do I say it, nose stuck high in the air. I went to Lush in Canada, and when I asked about my favorite shampoo bar that I have been using but had a question about. She told me it was a great moisturizing shampoo bar, when I saw the name, it didn’t correlate «Squeaky Green» does not implicate moisture. I wouldn’t think. She was obviously mis-​trained, but that’s retail for you. I heard a bunch of the staff talking about how horrible their boss was and how they were all looking for new jobs. I understand that your job sucks, but I don’t care to hear about it while I’m shopping. Leave your drama out of my shopping experience, thanks so much. funny thing was, as I was walking about, a girl that I ended up finding out was the boss, was on the phone outside of the store, talking about how she just wanted to fire her entire staff. I didn’t know that she was the manager, until I saw a Lush staff member come outside to get her attention, and when the manager finally looked up, she told her to hold on, that she was on an important call. Then it all clicked. I want nothing to do with that store, your policies are obviously bullshit, your staff is high school all over again and ever since some of your products were deemed «not entirely safe» I’m over it. Good luck

This is the first LUSH location in our area, so it’s no wonder that the place was absolutely packed for their Grand Opening party this past Saturday. It was my first time inside.
I was impressed by the friendliness and knowledge of the staff. They were well-​trained and could answer any of the questions I had about the products. Although the shop is rather small, the variety of lotions, bath bombs, face masks, shave creams, and other bath/​beauty items is astounding.
The company is very environment-​conscious, opting to keep many items un-​packaged and other packaging is 100% recycled. They also have a container trade-​in program.
Because many items are out in the open, the fragrances could be overwhelming to anyone sensitive to scents.