Hobby Lobby

Yesterday I purchased several frames and décor items that were 50% off. When I returned to my office, the rest of the staff wanted the same frames for their rooms and for the doctor’s waiting area. So I drove several miles back to the store, picked up 6 more frames and when I went to check out, she told me «These are NEVER on sale”– so I showed her my receipt from a few hours before and she replied «You just got lucky; the cashier made a mistake.» So I asked to speak to a manager who did come over and told me the same thing. I told them I thought that was poor customer service and would they please honor the price I paid a few hours before. ABSOLUTELY NOT!
Then I asked if there was a coupon or a code I could use. The manager said «We don’t have ANY coupons here in the store.» And there was a pile next to the cash register. Nor did she offer the website where I could go ON MY PHONE and get a coupon.
For a few dollars, they could have garnered lots of positive feedback. VEry poor customer service and respect. I will not be going back! This store was in Meridian IDAHO
SM

I shop the Meridian location because its conveniently located to me, I like their sales typically but it’s the majority of their staff especially the management. There is one manager with brown hair that stands around chomping on her gum waiting for the moment to use her special code or key so she can finally feel important.
I had purchased some paper and had bought to many so I went to return the extras with my receipt and boy was I given the treatment of a thief. First they had to call someone from that department to «verify» it was actually their paper the when the girl did Ms big shot gum smacker told her «no you need to go look». Not sure the girl actually did they did refunded me my less then $ 5 refund. On a separate encounter with her I was returning something damaged and she refused saying because she couldn’t resell it she couldn’t return it. Awesome policy. Look what happens when you give a bitter lady a pack of gum and a special code.
And if the troubled customer service was isolated to her I wouldn’t be so annoyed but I noticed the guy manager was kind of the same way. This lady at Christmas brought in a specialty pack glue or epoxy, not even asking for a refund just telling the guy she has bought several of these and they all were the same when she went to use them. They were dried up at the tip and when she did get the glue to come out it just bursted through the tip. She said I don’t want a refund I just wanted to tell you so you can pull them because it seems to be a safety thing. He was kind to her but as soon as she walked out the door he along with several other cashiers began mocking the lady and blew it off laughing.
I continue to go there because I like the ribbon selection and sale. I try not to go to often but I like a few of their things so I go for those things and ignore the bitterness.
I’d complain but since it’s the management…

Last night was my first experience at this location and I have to say I’m underwhelmed. The only reason I made the special trip to this store instead of JoAnn’s or Michael’s was because of a specific hobby kit I wanted to buy for a Christmas gift so I called and had them set one aside for me. They did, but when I went to pick it up I asked someone if I could just grab it since I saw it immediately and she looked at me like I’d just grown another head or was suddenly speaking Klingon. My husband and I perused the aisles and I found their selection to be exactly as described by other commenters. They have a ridiculously large selection of some things (if you ever need a decorative crucifix or 27 different kinds of puffy paint this is your store), and a shockingly sad selection for other items including a minimal fabric section. I’m also not a fan of how sales and items are listed there. I grabbed a multipack of Scotch tape because of a giant sign right in front of the display saying that Christmas décor and wrapping supplies were half off, I apparently missed the microscopic text that said Scotch tape wasn’t included but Monika was kind enough to let me know.
My biggest problem was the crowded layout of the aisles making it difficult to maneuver and the less than friendly staff, particularly the girl who checked us out, Monika. Now I get it’s the holidays and I’m sure the staff at retail stores are ready to sock the next Santa they see in the face but being there to assist customers in a friendly way is kind of what they are paying you for so stop grimacing at me when one of the items I picked up doesn’t have a price tag. This, on top of the archaic system of typing in codes for each item instead of having a scanner makes the experience one you’d wish you could forget. Stood in line for 10 minutes yesterday because an item didn’t have a price tag and without a scanner they couldn’t ring it up (would have helped if Monika wasn’t already annoyed with life and willing to go look but she would rather wait twice as long and have two other people help find the code). Then she also insinuated that we were lying about certain items being on sale and instead of looking for herself she waited for another worker to finish with their customer so she could ask them and verify the info. I’ll be ordering online or just avoiding Hobby Lobby altogether in the future.

Ya can NEVER go wrong at Hobby Lobby! I love this place & the Meridian store is really nice! So happy they have one in this area :)

I LOVE Hobby Lobby. I’m almost embarrassed to think about how often I am in this store, and joke that the employees must recognize me by now!
This is not only a great craft store, but has all kinds of reasonably priced, adorable décor items for your home or office.
The store changes it’s sale items weekly, so if you want it and it’s not on sale, wait a week or two and it probably will be. They also have a coupon for 40% off a non sale item on their website, just look up on your smart phone and BAM!
Fabric department is very small, as is their sewing supplies. But that is what JoAnn’s is for! Great scrapbooking department. And always tons of selection for holiday décor.
Never have had trouble returning something. Have never used any of their custom services, so I can’t comment on this area.
Only downfalls, they close at 8pm and are closed on Sundays. I totally get it, but am always bummed as Sunday is usually my only free day for crafts and shopping! :)

Hobby Lobby is hit and miss. They have huge selections of some things and tiny selections of others. I was shocked by their selection of glitter. It was pretty sad. I thought for sure they would carry brand names like Martha Stewart. Hello this is a CRAFT store. Most of the time I can find the item I need but there are times when I’m let down They have great home décor and I really like the essential oils, glass/​vases/​jars, candle holders, etc. What’s nice is every week like half the store has 50% off sales you just have to find when the items you need end up on sale (weekly e-​mails). But the spray paint prices are high. Go across the street to Lowes and save $ 2 – 3 per can. *least favorite thing about hobby lobby is they close at 8PM even on weekends*

The staff are half and half — sometimes nice sometimes rude. Got one that gave me an obvious look of disapproval when I spent a pretty penny without a coupon. Then I’ve had a couple who were fine, nice people. Neither here nor there.
My major issue with Hobby Lobby is their limited yarn selection. 1 – 2 rows of yarn selections (and very few 36″ circular needles).
Granted, they have TONS of silk flowers. They came to mind first when I needed some silk flowers, but they ended up not having enough shades of the green I wanted.
If you don’t care too much about service and you need some options for crafts, this is an acceptable place to look. But if you want yarn, don’t waste your time.

ohhhhh my goshhhhhhh i LOVE Hobby Lobby.
Shopping will never be the same once you experience this place.
It has everything. I can’t even describe it, and everything is always 50% off.
From décor to furniture to art, to flowers, to frames, to holiday items, to scrap book supplies, art supplies, and EVERYTHING in between. Plus this place is HUGE, and their décor/​art items are always changing.
seriously. experience it once, and your life will be forever changed.

Went in for some Holiday shopping. Was told they did NOT have remote control (R/​C) cars. Almost left, but then I thought since I was already there, I’d take a look. Sure enough, they have RC cars, trucks, and helicopters. The selection is about the same over at Fred Meyer’s.
This is a craft store, similar to Michael’s, Jo-Anne’s, etc. It is a large place.
Will go to Toys R Us or shop on-​line next year.

While Hobby Lobby has great products, and I enjoy looking at their home décor items, I’m writing specifically about my experience with the Meridian, Idaho framing department.
I went in to have a montage of pictures matted and framed. At the top of the picture was my surname. I was asking the framing department to cut that part off and include in within the matting at the bottom of the frame. My sister had just had the same thing done at the same store within the last month, and it looked great. However, when I made the request (in her presence) I was treated poorly by the employee working the counter.
First of all, he seemed annoyed when we approached the counter and asked to look at their stack of in-​house mats (we waited for a few minutes before ringing the bell to get his attention). After providing them, he complained that he still had stuff to do in the back. We told him we were fine; we still needed to select our mats. Once we did, we called him back and made our request. When we described what we wanted, he corrected our terminology and said, «That’s not what you call that.» He was condescending in tone and attitude. Then he told us that their store policy didn’t allow them to fulfill our request. When we explained that my sister had had the same thing done less than a month earlier, he just repeated the store policy and told us the picture ourselves and then bring it back. As we walked away, he passed another employee and said (loudly enough for us to hear), «There’s another one asking us to cut art.»
We called the manager to complain, and he asked us to return after the employee was off work; they would fulfill our request. Apparently the store policy had changed, but the employee’s attitude was the bigger problem.
In the end, I was happy with their work. And perhaps this was just an isolated instance, but it was very off-​putting and I would think twice before having Hobby Lobby frame my pictures and/​or artwork again.