Outback Steakhouse

Lost my business yesterday when we stopped in around 7 pm for a table. Hostess looked clueless and mumbled something about servers picking up tables. No greeting or taking my name. I figured there were not enough servers or they don’t know how to manage their operation. Left it quickly and will only use the Westlake location as we have received good service there.

Steaks are very good. The waitress we had was the best we’ve ever had !

Very good place for dinner, delicious food. However, the only downside is how slow the service is. Even when I’m ordering take-​out they are very slow. Besides that, I really do enjoy Outback. I usually get a bloomin’ onion and Mac n Cheese. Get what looks good to you though.

I chose this location rather than Westlake, which is closer to where I live. That should show how amazing this location is! We called ahead, so we only had a 20 minute wait. We enjoyed our drinks at the bar while we waited. & the bartender was extremely nice & she made our drinks very well. Our servers name was Shawn. He’s extremely funny & checks on you extra, but not too much. He makes sure you’re taken care of & more !! I love having a server that loves their job, it really does make that much of a difference. Especially with chain restaurants. The food was phenomenal! I got the aged cheddar burger & my man got steak with Mac & cheese & mashed potatoes. I’m a big fan of garlic & my burger called for it. You could definitely taste it! Same with the Mac & cheese! Also, you see the manager walking around a lot to make sure the guests are satisfied. I’d recommend this location to anyone!

Tonight my father in law chose this Outback Steakhouse to celebrate his birthday and it was an experience I was thoroughly impressed by, considering several incidences. First and foremost, we ended up having a party of 8 instead of our initial party of 4, my husband promptly notified the host and he immediately worked with the server to accommodate seating due to the change in the number of people attending, there was no wait for us to change tables.
Secondly, I have to give a huge shout out to our server Tyler, she was extremely professional and held her self well. She should definitely be working somewhere WAY higher class than Outback Steakhouse. She spoke with a maturity that is, in my opinion, NEVER seen from a young person in that setting. She addressed each and every person at the table with ether sir or ma’am. At one point a small dish of mustard slipped out of her hand as she was setting it at the table and it accidentally splattered all over the side of my aunts black blazer. Thankfully my aunt was very forgiving and Tyler swiftly apologized in a professional manner, kept her cool, took the blazer and cleaned it with seltzer water while we all started eating. Never, at any point did she over dramatize the situation or seem overly embarrassed. I was VERY IMPRESSED with how she handled the situation.
Following the mustard mishap, the manager Christine came to our table to acknowledge the incident, offered to have Outback foot the dry cleaning bill and swapped information with my aunt! So awesome of them to do that!
The meal was wonderful, we never ran out of a drink before it was offered to be refilled and everything came out just as expected and nobody’s order was messed up. The checks came swiftly and were promptly taken and returned in the same manner. While I try to avoid chain restaurants, I just might make it a point to stop back by this particular Outback, should the situation call for or permit. Bravo!

Hadn’t been to Outback Steakhouse in a few years. Tonight was the worst dining experience we’ve had in a while. The steaks (both 6 oz filets) were ordered medium rare and delivered well done (no pink). The tortilla soup was delivered with no cheese and NO tortillas. They did bring a replacement soup and did provide a $ 10 credit on a return visit (which someone can have because we won’t be back). Final note, the service was very slow.

During my stay in Mentor — home of the basic bitch — I’m bound to go to a Chipotle, Ruby Tuesdays or Wendy’s while in town. This time — Outback Steakhouse. 5 stars for location because it’s so close to my mum’s house and 5 stars for curbside pickup!
3 stars for the the blue cheese pecan chopped salad — love the dressing, pecans and blue cheese, but they need to make it better — chop the damn lettuce, add some tomatoes and red onion, and crumble the cheese so it’s not just two huge chunks in a sea of lettuce. Argh, I’ll just do it myself.
Tried the grass-​fed burger, it was OK, nothing special, needed more aioli and the fries should be fresh cut, I could tell they weren’t. Overall, this is one of the least irritating chain restaurants and I give them credit for updating menu a bit.

I didn’t know how to feel about this place because in my mind it was just another chain restaurant.
We got here around 7pm and it was pretty busy. We decided to sit at the bar so we didn’t have to wait for a table. Service was great at the bar. Our bartender Sam was all over it! She had a great personality and was on point with everything.
They had a few beers on tap, but didn’t have my Guinness so that was disappointing. I went with Great Lakes Brewery and since my wife and I went to the brewery I was happy with this selection. I also went with a pineapple mojito and that by far is one of the best mojitos that i have ever had!!!
Well, since we were at a steakhouse, I just had to go with a steak. I went with the Victoria Filet Mignon (9oz), and it was perfect. I went with rare (so rare you can feel the pulse) it was cooked to my perfection. For sides I got a wedge salad that was alright. I don’t think it was worth the $ 1 up charge. Another side I went with was the asparagus and was pretty happy with that selection except for another $ 1 up charge. The bill was not too bad, but those up charges kinda got annoying. I thought the steak was reasonably priced for a 9 oz filet (i believe it was $ 26)
The restaurant was kept pretty clean. The lighting was kinda dim and kinda loud for a restaurant. But the environment was welcoming.
All in all, it was definitely a positive experience and would visit this place again.

So I have been wanting to go Outback so today is the day I decide to go with a friend so we go to the one in Mentor… Okay so here it is we go and sit down where the hostess sat us but my friend and I couldn’t sit there perhaps a customer behind us had BO so bad so friend and I get up and went to hostess and asked if she would move our seats. Just had to throw that in so now we get our waitress and she was very nice we first order Cheese Fries and they came out OH MY GOD looked at my friend and said where are the French fries??? They were so small and usually they are real big like normal fries so when the waitress came back I asked if this was half order or full order and her reply was full I could not believe my eyes they were good but the portion was terrible I have been going to the outback for years since they opened I was really upset seeing that you pay almost 11.00 dollars and I feel like I got ripped off. Oh and no bacon on the cheese fries and no seasoning after I said please make sure seasoning is on fries. So the next thing was they are out of baked potatoes it was almost 4 o’clock I was like okay then when I ordered my salad I wanted the croutons and the waitress says she old out them so I am like okay just looked at friend and said how strange. Going forward I order the chopped salad I receive my salad which is my favorite comes out with no and mind you I know what comes on it no blue cheese and no pecans so I asked waitress if she would please bring me some which she did. The manager walks by us and I stop her and told everything that is going on… How I was not happy and how I have been coming here for years and mentioned Unilocal if she knew what it was and she said Yes. So I proceed to tell her how many people put negative feedback and how there portions or short and never been before and how I probably won’t be back and so she apologized and I said maybe you need to talk to the district manager about this and she kept on saying sorry and she could tell that I am a Outback person because I surely know the menu. Bottom line I am not looking for anything free I am a waitress myself and it is the company I explained and told this needs to be fixed because of all the bad write ups is not going to keep you in business. Okay so she told me she wants me to come back gave me 10 dollar gift card and free app the next time I come back which was nice but again didn’t want anything just wanted to explain how upset I was about portions. The manager and waitress were very nice. Will I go back because 10 gift card and free app not for a couple months maybe they will see this and all the messages on Unilocal and take us serious about there food.

Food was overcooked. Service was extremely slow. Only reason we came was because we had a gift card. Big mistake

Service was good but food was terrible-​over cooked and lukewarm. Restaurant looks old and in need of renovation too

So disappointed… actually posting this from my bathroom… usually go to Roadhouse but thought would stay closer to home… ordered bone in ribeye.: they charge $ 6 more than Roadhouse charges but I guess you have to pay for the extra gristle and fat… so much garlic in the mashed potatoes I felt like I was Corey Haim trying to find out if the guy my mom is dating is a vampire… and the coffee… Folgers Crystals would have been more enticing. Save your money, this place is a dump… speaking of, did I mention I’m posting this from the bathroom?

Tonight i ordered their Wednesday Special deal and picked it up at their very convenient carryout pickup. They bring it right to your car!
A very nice, fresh house salad with ranch, fresh mini loaf of bread, french fries, steak and dessert. All for $ 16.99.
I was VERY pleasantly surprised with the steak. I ordered the 9oz sirloin. If i didn’t know better i would have thought it was a filet mignon. It was a very thick, round cut. Cooked exactly as ordered — medium rare. Perfect. Very tender, juicy and flavorful.
Are you guys sure you didn’t give me a filet by mistake? Delicious!
Outback — thank you for offering such a nice meal at a very affordable price. My food was packed with care and the drive up pickup is great!

We used the drive up pick up service. Nice not to have to get out of car and it was ready when they said it would be. I had the 14oz ribeye and it was cooked to temp correctly. My fries were a bit soggy but in a steamy container, not sure that can be avoided. The mac and cheese was pretty good too. My wife got the No Rules Parmigiana with chicken. Perhaps the pasta absorbed all the sauce in the 10 minutes it took me to drive home. She had to doctor it up at home, added Parmesan cheese, etc. She also got the Caesar salad and steamed veggies which were good. They also offered us bread and butter. I hear the butter is made on site? That’s a nice touch if true. Anyway, it was a good meal and convenient

I was there during the Mother’s Day debacle. 3 kids and my wife. It did take 2 hours to get our dinner. With that said, the manager comped our meal and we have since gone back several times. Always good service and well prepared food and cocktails. Everyone has a bad day sometimes.

I enjoy the outback chain and I’m aware that one bad experience may be just bad luck, however my experience was not great, therefore my review is 1, unless I somehow end up here again and that experience is drastically better.
After waiting several minutes for a table to be clean, even though several others were already clean we were finally seated. My wife and I sat there for several more minutes as waitresses walked passed us. Eventually the waitress came. I felt bad because the waitress had to train someone and wait her regular tables, perhaps a bit much and probably effected things. Not necessarily the waitresses fault, probably management.
We got our bread before our drinks and instead of butter were served sour cream, which my wife found out after putting a mouth full of bread in her mouth (happy it was her and not me lol).
The food was cooked fine, no complaints on the fillet or the prime rib. I ordered the all you can eat shrimp as well. Easily the tiniest baby shrimp I have seen with a whopping 2 sauce choice. Note: obviously this a problem with the entire chain and not this direct location.
Waiting on the shrimp was really long. Idk if it was a tactic so that I didn’t down as much, but it was really long. I have done all you can eat shrimp at red lobster with much better results. The waitress stated that the food took long because the chef had a lot of orders. It was a Monday at 8pm, no more than 10 people in the entire place, maybe they were short staffed.
Regardless of being short staffed, the waitress training someone and the quality of the shrimp I am basing this review on my overall experience. I feel for whatever issues the staff may have had, but at the end of the day my experience was less then enjoyable, therefore my review reflects that.

Today is Mother’s Day. My family decided to dine at Outback. We arrived at Outback on Market Street at 5:35. We had used the automated «get on the waitlist» before leaving home.
We were seated in about 5 minutes and our waitress waited on us promptly.
We did not receive our food until 7:00. The restaurant was not particularly busy for a Mother’s Day. We were told by the waitress that a breaker had blown and that was having an impact. A family member said she could not understand why the manager had not been around to talk to diners regarding the delay. The waitress said that the manager had said «everyone is upset, she’s upset and she doesn’t have time to talk with the customers.» My response to that was that «I’m upset enough not to come back.»
When we left the building, another patron mentioned that she had voiced her displeasure to the manager and was comp’d a dinner. Big deal. By the way, this patron said they had been waiting for their food for 2 hours.
Whatever the problem, it was handled very poorly and the attitude of the manager left a lot to be desired and does not sound like someone who should be dealing with the public.
As far as the food, nothing was hot or even fresh looking. I meant ‘No’ stars and no return trip required.

Now I understand why the restaurant was empty last night. The meal was horrible. Ribs and chicken were cold. Shrimp was way past cooked. Hmm I think they need a new cook. Even the bloomin onion was bad. Will not return

Check your order at curbside takeaway. Have a couple of orders incorrect. Three stars because they fix it when you comeback with an Bloomin onion.

Went tonight they nailed it! Everything perfect. So glad they’ve got it back to its original glory. Happy to have my outback back again. :)