Brown Derby

I was visiting my family in Ohio from my home in Arizona when we went to this restaurant. My father and I always enjoy getting drinks with our steaks when we go out to eat. It is a huge tradition to us. When I ordered my drink I was denied due to the fact my Arizona license expires in 2058. I spoke to the manager and he said my ID was «un-​legitimate». I had multiple forms of ID with me as well as debit cards that had my name on them but he still said he couldn’t allow me to drink. He even talked to the owner of the restaurant and they still denied me. The manager was rude and very disrespectful. We left due to the fact that I did not want to give them my business. 1 star*

Poor service, unwilling to provide lunch portions from the NYE menu at 1pm. Horrible attitude by waitress. The entire meal there was fruit flies including a giant fly in the middle of winter swarming the bread.

The place looks nice, food not good. It took forever to get the food and it was cold. The server tried to overcharge us. Definitely not going there again.

Four of us dined here for lunch this afternoon. including the appetizer it was around $ 120.00. This was 2 steak specials, smothered chicken, and a salmon dish (entrees included salad and a side). The food quality was all good, except for the onion appetizer which was dripping with grease and harder to eat then you’re standard steakhouse onion plate. Mashed potatoes were good… sautéed muchrooms and onions were good… two steak eaters were happy (though not over the moon). Smothered chicken was flavorful and salmon was «pretty okay». And our waiter was a nice guy, cracked a few jokes, and had fun with us. So in the end it’s pretty much the definition of a 3 out of 5. It wasn’t bad really. It just wasn’t anything too special. If I had a choice, I’d probably do Longhorn instead — especially based on the price.

Found this classic old school steak joint on my travels. Love these kinds of places: chilled salad bowls, family style servings, steaks, seafood, prime rib and stiff drinks! Big portions for a decent price. Reminds me of places I use to go with my parents as a kid!

I had the t-​bone wife had the ny strip. Both was cooked as ordered. They bake their bread/​rolls fresh in house. They also cut their own meat so don’t be surprised if you come late and they have run out of that cut of steak. Overall nice dinner.

This is a solid three star mainly because the waiter was great and my steak was cooked to perfection. I just think it is a bit overpriced!
The place was clean — time from order to eating was good and no issue with parking!

So I walk into the Brown Derby, hatless myself, looking for somewhere to feast. I remember the Derby from when I was a wee lad and my aunt ordered the Grogg (which they still have). It was a nice place for our family to go and eat.
My how times have changed. This place is darkly lit, which I guess is to hide the many empty seats. I’m seated pretty quickly, and a friendly waitress takes my drink order. Well that’s a good sign, right?
Then I open the menu. Pricey, but it’s pricey compared to steakhouse chains, not fine dining expensive. So my expectations rise as I order filet, with a baked potato.
The salad comes out, large with a nice grouping of ingredients. It’s just short of a chef’s salad, and it’s a pleasant start to the meal.
Now comes the steak, and I order an old fashioned to wash it down. The steak is a 10 oz filet, and it’s not bad, but it’s not blowing my dress up. The baked potato with bacon, scallions, sour cream, cheese, and butter is much more flavorful and filling than my bland steak.
The more I eat, the less pleased I am with the filet. I finish it, but that’s the wnd of the meal. The service was pleasant, the old fashioned wasn’t bad, but at this price point ‘not bad’ might as well be, in the words of Gordon Ramsay, ‘bloody f#@king awful!’

Not worth the prices they charge. Food was ok, service was mediocre, décor was average. This restaurant wont last long with the way it currently is. Shame!

It was T-​Bone Tuesday and the steaks were Great! Our waitress Nicki was friendly, provided exceptional customer service and made excellent recommendations!
I can’t rave enough about the ice cold beer, the homemade rolls and the warm brownie sundae with the melting ice cream– save room for it! Visiting from Michigan but will make a must stop when back this way.

My wife and I have been here roughly 4 times over 7 months or so. Out of the 4 times 3 of them were bad and once was semi decent. Our most recent visit was Last night 12/​10/​2014 We had a little bit of money to spend left on a gift card (Which the first time we tried to use it they claimed there card reader was down and we had to have another form of payment) When you go with a gift card you don’t go assuming you really need money! Any ways back to what I was saying We went last night for dinner. My wife and I always get the top sirloin steak. I asked for mine to be medium rare and mine came out medium and my wife asked for medium and hers came out well done. Now I can understand if your jam packed or busy and overcooking or messing up a order but honestly there were only 2 or 3 others and they were all at the bar so this establishment was pretty dead. Needless to say I ate 80% of my steak and my wife ate less then half of hers. Our rolls were old stale and crumbly. No issues with our salad we did order 6 wings since on Wednesdays they are 50 cents each. we got 2 bbq 2 garlic butter and 2 teriyaki. The teriyaki seemed to just be dipped in soy sauce not actual coating or sauce on it the bbq were average local bars do it better and cheaper and the garlic and butter were horrid with canned bitter garlic piled on top of my two wings yuck! Our server was just average never really came to see if we needed more to drink or anything else for that matter. If I’m paying 1.99 $ for pop I expect refills to try to get my moneys worth. Like I stated above 1 good meal out of 4 does not make this place worth our time and certainly does not make me want to spend my hard earned money on them. You can certainly get a better steak at outback or Texas roadhouse. I just don’t get paying roughly $ 40 on two meals and a drink and leaving unhappy. We won’t be going back. I suggest reading all the reviews on Unilocal first before deciding whether or not you want to try this establishment.

I enjoyed a very good steak at Brown Derby.
It was my husbands birthday and my girlfriends significant others birthday. The service was very good. Food was hot. The waitress took time to make certain the order was correct prior to leaving the table. The portions were very big! I enjoy going to Brown Derby. I enjoyed it last year at the same time. The food then was very good also.

6÷8÷2014: YOU CAN NOT BLACKMAIL INTO WHAT I DO AND DON’T SAY. YOUR SERVICE AND RESTAURANT SUCK. PLAIN AND SIMPLE. You claim you wrote me; yet I never got the email. Anyway can «fake» sending an email.
I called. I called. I called. YOU NEVER CALLED ME BACK. Messages «were taken» — my ²⁴⁄₇ cell phone number was left with my messages. When I asked the message taker to repeat my number to me I was told «I have it… no problem» and they hung up. WHICH MEANS — 9 times out of 10, they NEVER WROTE IT DOWN!!! I was probably speaking to you. And that’s when I contacted home office. YOU CAN NOT IGNORE PEOPLE — and if you do — you lose business and customers. LIVE WITH YOUR DECISION…
I can’t believe the home office even allows you to use their name. This is a huge HUGE reflection on their part. As well as trying to talk with me about the problems we encountered. Blasting me on Unilocal — it’s AMERICA bud — and I can say what I want and when I want too.
Everything I said was TRUE — Believe it or not. I don’t care. But other people out there WILL CARE — infact — check out my wall. Two friends read my review of your crappy service and cold food and said they would NOT NOT NOT ever eat there.
I hope your doors close — you deserve it.
Laura Lonczak
From: Brown Derby Mentor [mailto:bderbymentor@gmail.com]
Sent: Saturday, May 17, 2014 12:29 PM
To: Laura
Subject: Re: COMPLAINT
Laura,
We responded to your complaint on September 3^rd you never reached out to us but you did reach out to Unilocal to post a negative not true review. You then wrote the general office telling them we never reached out to which we then provided a copy of our email to you. The email is obviously correct because you just emailed us and I am again responding to you. I found your review to be very incorrect and out of line on the truth and again you just posted another review stating we never contacted you which isn’t true. I will not respond again to you after your fraudulent review you have posted yet again and will contact Unilocal with the appropriate documentation on why your review is fraudulent. If you would like to take down your review and discuss with us then the issue you have with our place we will then be happy top do so.
From: Laura
Sent: Saturday, May 17, 2014 11:18 AM
To: ‘Brown Derby Mentor’
Subject: RE: COMPLAINT

Went there for lunch and were seated right away. Server came over quickly and explained daily specials. Food took forever to get to us. Considering it was not very crowded, this is not acceptable when you are on your lunch hour.

Oddly quiet on a Friday night at 6:30. Overall the food was good and the service ok but nothing special. No wait for a table. We ordered drinks from a server then another person brought out our drinks and gave my wife my beer and me her iced tea. Ok, whatever. Then we order our meal and it arrived timely, but again another person brought out the meal and tried to give my wife my entrée. They just seem really confused which was concerning given the place was pretty dead. Honestly you should just go to Longhorn or Texas Road House if you want a steak dinner as the prices are the same.

The salad and bread were good. The service was okay — he’d forget stuff he said he’d bring. The steak was poor — little flavor and poorly trimmed for a filet. Add to all that — high prices. Just doesn’t add up. Listen to the reviews, find another place.

i dont feel like writing a long review so heres the low lights and high lights.
my dinner guest’s meal was wrong, she didint complain or send it back, she liked it actually. my meal was good. the server was ok, my main complaint is i ordered desert and i got a standard vanilla ice cream, she asked me if i wanted some chocolate or Carmel, i asked for a little bit of chocolate, what i got, was alot of chocolate. the waitress saw me scraping the excess chocolate and didint ask about it or anything. then i get up to go to the rest room, when i get back my desert was gone. i came back and asked where it went. she said «oh well i thought you were done, so i took it» there was a good 3^rd of it left. she didint even ask the people i was with if it was ok to take it. my dinner party actually asked me if i wanted another one, not the waitress. she made no offer to make it right. so im gonna write a letter to their cooperate office and let them know how unacceptable this is. i will never come here again.

A friend and I went to brown derby to enjoy what we hoped would be the best meal that we’ve had in a while.
Our check ran to around $ 100 with two beers, two steaks, two lobster tails, potatoes, and calamari as an appetizer.
The waiter was good and prompt. He made sure everything was okay and checked for refills.
Although cooked properly, the food was not really all that great. If I am in mentor and I want a $ 20 steak I will go to longhorn. Their food is just better. Everything at the brown derby was relatively bland.

With all the choices to eat in Mentor, Ohio you’d think customer service would be a priority. Not at the Brown Derby at Diamond Center…
The prices were a tad high but the food was OK. Our food came in a timely fashion and the waitress was attentive albeit a little cranky. The décor and ambiance were average. There was no room between the table and wall to get to the back of the booth (I’m not a «big» guy either). We found it weird when we asked our waitress about menu items she disclosed she had eaten absolutely nothing in the restaurant. Then the fun began.
(The short version) While in a group of 8 we requested separate checks for 4 different parties (understanding the gratuity would be added in). We were told it would be best to keep the order on one check so the food would come out at the same time (huh?). We were then told she’d break it up the orders at the end of the meal for payment. Nope! One Check! 45 minutes after dinner we were fuming as we finally walked out the doors (for the first and last time). The manager couldn’t care less when discussing our situation.
There are to many great places to go for dinner in and around Mentor. This Brown Derby will no longer be one of them.

Here is my thoughts on this place… we decided to do dinner 1 night here the food is partly the issue… for example for salad had no taste (it was bland) and even though the food was okay… the prices are extremely high (20 bucks most of their dishes) the main problem was our service… but a big piece of advice… do not order the pulled pork nachos… its a huge disappointment. all that was on it was chips, a little bit of cheese, and barely enough pork for one person :(I recommend you stay far away from this place