Steinhafels Furniture & Mattress

I have purchased many items from Steinhafels and over the years their quality of their furniture have went down extremely. I purchased a table from them and within a month the wood table was cracking. The table was replaced and 7 months later I am back for an extreme amount of cracking. I also purchased a mattress that is now sinking in! Steinhafels will never get another dime from me as they do nothing to assist their customers.

In ⁶⁄₂₀₁₅ I brought a mattress set from this store. It went ok. The salesperson was helpful & friendly. So because the mattress experience was not so bad I went back to the store for their fourth of july sale as I was looking for a bunk bed set. I’m walking through the store & someone asked me if I needed help. I then said yes. He then brought by an older gentleman that had an accent. I walked with him to the children’s furniture & I confirmed some prices with him. The furniture seemed very expensive given that there was supposed to be this grand Fourth of July sale. I said just to myself as I was adding numbers in my head that I could possibly get a less expensive deal from Colders. Now the older gentleman was nearby me but I was not speaking to him per se. But he could still hear me. So with much attitude, he said to me, «then go to Colder’s then!» I turned to him stunned, & told him that I would do just that. I left & before leaving the store spoke to a manager that was sitting up front in the store. I tell him what the rude sales person said & he asked me if I was sure. Then said that possibly I misunderstood him due to his having an accent! I told the manager that I heard the salesperson correctly & how his behavior was unacceptable. The manager claimed that he was going to speak with the salesperson (I doubt that he did because he did not even believe that the salesperson said that I reported he said!) Look… if your job is sales, you want to be as polite as humanly possible… why? because you want the sale!!! He was a jerk & I will not return to this store. The customer is not valued.

found a great bargain here, great salespeople, awesome furniture

We purchased a loveseat power recliner in September. It took 6 weeks for delivery. In February the left side of it stopped working. Luckily it was closed. We tipped the loveseat over and saw that the power cord is severely pinched in a hinge. I called for repair and was told I’d receive a call 2 days prior to find out a time. No one called and I missed someone coming to the house. Come to find out, they emailed me the day before. Now I’ve rescheduled, the repair guy is supposed to come and look at the loveseat to determine what is wrong. Hello! The power cord is pinched. After he comes to see that for himself, he’ll have to order a replacement cord and come back AGAIN!
I’m not going back to Steinhafels. And I won’t recommend them either.

In the past 2 months have purchased the following: queen mattress & box spring (Simmons Platinum Plush), 3-​piece leather sectional sofa, 2 leather chairs with ottomans. Negotiated prices down a bit and when they went on sale even more the salesperson credited us the lower price. Delivery went well — on time, clean, friendly.
In other words they did what they were supposed to do and did it well. Every time I have been to Steinhafels with or without purchasing something it has gone well and I have been treated well by the sales staff.

First let me say that I thought Steinhafels was one of the better quality furniture stores in the area and I have purchased from them before and been pleased — with that said, my last experience was bad enough to trump any positive experience I may have had before.
Purchased 8 bar stools. When they showed up 6 of the 8 were delivered with broken and cracked arms /​scratches from the delivery and two that don’t turn. They tried to fix them (as if I wanted defective /​previously broken bar stools) and could only fix the turning and some of the scratches. Then they offer to sell me floor models at 15% off for three of the broken ones and 25% off for the other broken ones — to be my problem and I would accept as is… No Thank You, $ 200 /​bar stool is not a good price for broken bar stools. Sending them all back and NEVER shopping at your store again. Oh, and using this cool thing called the world wide web to tell everyone I know how bad my experience was at your company. Customer service was awful. They never even apologized for shipping broken furniture and took forever to call us back with some sort of response /​solution. The only positive I have is that you are taking your broken bar stools back and are returning my delivery charge too. Three weeks of hassle for nothing. Now I have to go find new bar stools. Shop with caution should you choose to go here and inspect the delivery Very carefully — RETURN Immediately if they send you garbage.

This company has extremely poor customer service and no regard for their customers. We purchased a bunk bed package and waited a week for delivery. You can imagine our disappointment when the bed was delivered and we were told that the salesperson had forgotten to include the side and stairs in our order. The options we were offered were to either go into the store, pay an additional 250.00 for the bed and reschedule delivery or cancel the order. As the manager, Robert Hollers, said «it’s your choice.» There was no apology and our 7 year old was left with no bed to sleep in for the night as we had taken her old bed down in preparation for the new one.
Needless to say, we cancelled our order.
We were loyal repeat customers but will never do business with them again. I caution anyone who considers purchasing from this company. They do not stand behind their commitments or the prices they quote.

2 pc. sectional was ripping at seams in less than 2 months. We were told no warranty and they said it was due to neglect! Very poor construction. You rest your arm on a cushion and it splits-​literally. Has now 2 huge holes, hollow arm that caves when you rest your arm on it, leg is falling off, and cushions are sagging terribly. We have had it for 2 months and 2 weeks! Customer service and management were rude and do not care-​no refunds is their motto. Steinhafels brings trash home to you!

A couple apartment moves ago, I received my large deposit back. When faced with what to do with the large sum, I figured that I needed some new furniture. At this point, new furniture became essential when I was using a dresser from decades ago that had been painted over and truly began falling apart. I really was in desperate need of some nice, sturdy furniture.
Steinhafel’s was the destination for furniture. At this particular store, we focused on the clearance section. There was a lot of child’s bedroom furniture and some name brand pieces that were okay, but not spectacular. While perusing this section, we located two nice dressers and a nightstand. The furniture is solid wood, lightly colored, and nice. By the time the delivery and handling fees were added up with the furniture, it came to around $ 1000. The price is extremely reasonable for the amount of furniture and quality. When it was delivered to my parents’ house, my mom noticed some flaws. They readily replaced them and ensured customer satisfaction. The pieces sit in my bedroom today and are wonderful. I highly recommend Steinhafels for furniture needs. We had great customer service and quality.