The UPS Store

Whole experience went smoothly. My sales associate, Anubhav, was very helpful. He suggested the cheapest way to ship my items, and helped me every step of the way.
Keep up the good work.

You can print here, which is especially nice if you’re working over at Starbucks. You can also send and receive faxes, so it completes your office if you’re working over at Starbucks. The people who work here are pretty cool. Overall, no complaints.

This place is awesome! They always have exactly what I need, and the service is very quick and personable. I especially like Helen!

I usually ship via FedEx on Marsh Rd. However, I thought that I would give the UPS Store a try since it’s a little closer to the office. I had an extremely positive experience. Although my ground shipment to Colorado was straightforward, the woman behind the counter yesterday offered to assist me at every opportunity. She pulled up my last shipment which confirmed my shipping from address, entered my ship to address, taped my box, provided me with the receipt and circled the confirmation number while explaining that the package would arrive on Friday. The process took less maybe 5 minutes. Outstanding employee. Sorry FedEx but I’m moving my business.

Bought «Next Day Air Early AM» service to ship medicine to my neighbor’s child. I had to keep it refrigerated, so I carefully packaged it in a styrofoam container on ice. It absolutely had to get there ASAP and I was assured that it would.
Even though I dropped the package off at 8:30a, the UPS Store failed to deliver the package to the sorting facility until it was too late. The medicine got there TWO days later. The ice had melted by then and the medicine was ruined. Neighbors had to call the company to send them the hard-​to-​find, expensive drug directly.
I was also disappointed that UPS took no responsibility for the UPS Store’s mess up. «The UPS Store is an individual franchise. They are not officially part of UPS. They screwed up. Take it up with them.»
Don’t come here if you have time-​sensitive material to send.

I don’t know what is with the older woman who is always in the store (she could be the owner, I have no idea) but she is such a witch. She is never smiling and always seems annoyed. She is repeatedly rude to me and I come in the store often. It is just the most convienent UPS location for me. The gal with the dark hair who is always there is always nice and professional, but I always feel a weird tension in this store. I think that older woman just puts a very negative vibe in the store. I could list all the times she’s given me attitude, but I’m going to just avoid her at all costs. Especially in the parking lot. She drive about 2 mph and almost backed into me the other day. Urgh.

Five stars for photocopying. Machines are always clean, well-​stocked with paper, and in good working order.
Five stars for friendly, helpful employees. You always get acknowledged, they always thank you for waiting, and they get to you as fast as they can.
Three stars for price. Why is this place so expensive to ship things? It’s not that expensive for copies, but for shipping stuff (or for packing up things you want to ship) it is wicked expensive. My goodness!
Location can’t be beat. Easy parking.

Returning some items that were prepaid return and needed to go to a UPS store. I called the 1−800− number and only got the location of the office on El Camino Real in Menlo Park.
Then it dawned on me when I remembered this store because it is right next to the Martha’s Pastries in the Sharon Heights Shopping Center.
Lugged in my box in the pouring rain for return shipment with the corresponding numbers I was instructed to initiate my pre-​paid return.
The young dark haired girl at the desk and the much elder lady with an accent (Brit?) who I think is the owner were a bit confused as to how to properly process my order.
A Indian looking gentleman came forward and seemed to know just what to do and walked her through the UPS screens and got everything done under Five Minutes and headed out the door with my receipt! Yea!
After reading the other Unilocal reviews of some of the other UPS stores I would rate this above average experience as the team there stepped up to take care of me.
So I would recommend this UPS location.

I recently went to this UPS store to make a copy of some apartment keys and mail a package.
Apartment Keys —
When I called them earlier, they seemed a bit confused but stated that they could make a copy of my keys. However, when I got there, they were only able to make a copy of some of my keys. They were not able to make a copy of the smaller mail key and laundry key because they were out of key bases for those.
I wish they had told me that they couldn’t make a copy of all my keys as now I would have to run to key copying place to make a copy of my smaller keys.
When asked, they didn’t stated they didn’t know when they’d get anymore small key bases
After receiving my key copies, I went home and tried to use them. None of the copied keys worked. I had to return the next day to get my keys re-​copied. It seems the original girl who created the key copies used the wrong key bases.
Mailing a package —
Since the post office had just closed, I decided to mail my package at the UPS store. This was on a Monday. They told me that my package was slated to arrive at it’s destination on Wednesday. Since they were mailing it using USPS Priority mail, I assumed that it would arrive by Wednesday as stated. They also charged extra compared to USPS ($ 8.50 or so compared to the $ 4.90 the USPS charges).
My package did not arrive until the following Tuesday (when the person who received the package notified us that they received it then).

I love this store. The staff is so friendly and helpful. They’ve saved me so much time. I brought in all of my Christmas packages in and they packed them up and shipped them out for me. They all made it to their destinations on time. I’ve also used their notary services, they have at least one at pretty much all business hours which is very convenient. I definitely recommend this store.