AT&T Authorized Retailer

Never go to this store or trust any of their employees. They lie, make up prices just to get the sale and yet when you get your bill or bills on your acct, it will be double or triple what they stated. James is pathetic for a store manager and Gil is worse as an asst. Beware, go to any other wireless store than THIS ONE ! BTW, dont take direct tv either, go to costco and pay membership and then you are backed by costco. BUYER BEWARE, AT & T sucks for customer service.

To say this location is useless is an under statement. Two employees were rolling around on the floor being obnoxious, rude and completely unhelpful. Came in to active a new iPad. When I left I went to use the iPad and it wasn’t even activated. Wasted an hour for nothing. I called the manage and it’s safe to say he does the hiring. He was equally as useless and rude.

I should have listened to the reviews! I went in hoping that my experience would be different. Everything went well until they ordered the wrong phone for me and wouldn’t help me after. I recommend that you go to any other retailer.

I recently got a phone here, on October 3^rd I got the Samsung Galaxy S6 and I originally was going to get the iPhone 6s but I decided to try it out plus I was told if I didn’t like the phone I could come back within 14 days and exchange it for a different phone, of course I’d have to pay the restocking fee which I didn’t mind because I wouldn’t want to be stuck with a phone I didn’t want for a year. So I went back on the 17^th which was yesterday, and they tell me I can’t exchange my phone, which completely threw me off because I had called on Friday night (the night before going) and a sales rep her name is Julia told me I could come in and I would get my phone exchanged. Instead I get told that I’m past my 14 day period (because the 14 days starts the same day you get your phone) and I wouldn’t be able to change it and on top of that I’d have to pay another $ 60 on top of the $ 35 for the phone and that’s if It gets approved by their district manager. I was extremely upset, not to mention they weren’t helping when they kept trying to push the galaxy phone on me and making it seem like it was whatever to them. I think the guy who I spoke with was a manager or someone there in charge because he was making it seem like speaking to his DM would be such a hassle for him. Honestly I felt like I as a customer wasn’t getting what I wanted and I felt like they’re just pushing something on me so they could get rid of me and not have to worry about this big scene I would potentially make. They were telling me about how I could make my phone look like an iPhone, and to be quite honest that’s stupid cuz i didn’t get an android phone to begin with for it to be just like an iPhone, If i want an iPhone then don’t stand there and tell me,” oh well why do you want that phone, they’re basically the same” if they were the same then there wouldn’t be 2 different phones. Basically I was told I could come in an exchange it and then I go there and they tell I can’t and they don’t want to go through the hassle of dealing with their DM & I’d have to pay more and wait 2 – 3 weeks for my iPhone and that’s if the district manager approves it. The guy idk his name but he was a big chubby guy with blue eyes, I felt like he didn’t really care about how I felt because he had an iPhone in his pocket and an android in his hands which he happened to be using while the conversation was happening, to be completely honest he was being a dick to me. He was looking at me & speaking to me like I was an idiot. Sorry that not everyone has the luxury of owning 2 different phones. Just don’t go to this store if you’re having any issues that need to be handled by their reps. The only 2 reps there who are polite and respectful are Gil and Michelle. Other than that horrible customer service, I will actually be trying to get in contact with whoever is actually in charge of the store (or corporate) to discuss this further and let them know it wasn’t my fault they told me information that wasn’t correct and then the way I was treated when I went there. Sorry for the rant but I hope this helps anyone out there. Do not let them push you around or force something on you because they tend to be good at that.

Don’t go here!!! The first time we went, my husband needed a new phone. The lady was very pushy and kept trying to up sell us all kinds of things we didn’t need. She then quickly typed some things in the computer and BAM! Our unlimited data plan was gone and she said there was no taking it back. She assured us we wouldn’t need unlimited data because we don’t use that much and our new plan would cost less. Turns out it saved us about $ 5 a month and we kept going over what she gave us, which they charged us $ 10 for. We were so mad we were going to cancel our plans but the AT&T online customer service made it right.
The second time we came in I needed a new phone. They said they’d be right with us, so we waited. We waited about 25 minutes to be helped. Suddenly a random lady came walking in the door and they helped her right away! They skipped us! I was so angry, I made a comment about them skipping us and we angrily left. One associate chased us out saying she didn’t realize we were first. Whatever. They need a better system or something. We were literally the only ones waiting and we were there almost half an hour come on now!!!

ABSOLUTE WORST CUSTOMER SERVICE!!! Was told Multiple times that I would have gift cards applied to my Digital life account and It never happened. I was told I would have someone call you back and would never happen. Tried to get ahold of, according to them, the only rep that could help me and she was miraculously never there or on lunch everytime. DO NOT GO TO THIS STORE!!!

This location has bad customer service! You need a skirt to be helped faster and when it was my turn to be helped, they couldn’t fix the problem. What a huge waste of my time. All I needed was to transfer my contacts to my new iPhone.

BEWARE ALL COMMISSION BASED! IF YOU DONT BUY A NEW PHONE THEY DONT HELP YOU!
Why does AT&T continue to let this business use their name. I’ve been here twice now and the first time was to return a charger I purchased online from AT&T. They refused to return! I left charger there because it was no good to me broken and contacted AT&T and sure enough they sent me another one. I’ve been with AT&T since it PacBell came out with the first PCS wireless phones. Sure enough AT&T customer service took care of what this store couldn’t /​wouldn’t.
I decided to try one last time! Epic Fail again. Needless to say, I won’t be giving this store my order for the iPhone 6s. I much rather wait a few days or go to Temecula AT&T then walk into this store ever again.

Authorized retailer stay away!!! This place does not care about you they are only here to add lines of service and not review the paper work!

I was lied to by Julia saying that if I got the «free» G pad that I would not have a monthly charge for it. well guess what? I do have a monthly charge for it and nothing can be done about it. These people lie to you to make their commission! Stay away

Avoid this place. They sold me an iPhone 6 Plus that would not power on. I took it back within 20 minutes of purchasing it and they refused to refund or exchange it saying its apples problem. After taking the phone to apple, they told me the phone has been previously used. AT&T of course denied this. After dropping over $ 500 down, I’m still left with an iPhone 6 Plus that does not power on.

Bad customer service, I had to wait forever to be helped, even when I came in before another couple somehow they got assisted before me. I was hoping there was a payment kiosk machine like in other ATT stores but none in this one. So I had to way half an hour just to make a payment on my bill. They need to hire more staff here. I wish I would have spent an extra 15 minutes just driving to the Murrieta branch which is bigger and better staffed.

Went in to look at the new iPhone 6. My current contract was up and was considering switching providers so I asked about a quick breakdown of their current plans.
The girl explaining it just kept repeating herself over and over and I asked for a piece of paper and pen so I could physically write down the differences on what she was talking about. Got frustrated that she was on parrot mode so we just left.
Over sized store (lots of floor room that could be utilized for accessories or displays) and seemingly bad management.

Gil, went above and beyond telling us things that helped out a ton that we wouldn’t have known otherwise. Wouldn’t have expected this type of information and truly appreciate it!

YIKES!!! WHAT A TERRIBLE PLACEEE!!!
I am an avid Unilocaler and I usually do not write anything negative unless I REALLY have something to say. SO HEAR ME OUT!!! PLEASE!
We went into the store to hook up our home internet and to get on a plan, thinking we would spend around $ 40/​month. Christian Sanchez (An AT&T Customer Representative) told us that if we purchased the Internet AND the home phone line together, after the first month we could drop the phone and continue the internet at $ 15/​month!
We were super excited to hear this, and thought only once about the ‘if it’s too good to be true, it usually is’ thing. And took it! THANK GOD for a really nice customer rep on AT&T to help us get back on track or else we would of had to pay cancellation of home phone service, the cancellation of contract, the late fees (waiting for Christian as he was telling us he was waiting for a higher representative to help sort things out). and a whole lot more.
We never had a reason to be late on payment but Christian each time we called (not returning phone calls, saying he would call us back, d. all of the above) we were getting promising answers.
I don’t know his whole story, but He is TERRIBLE at his current job and should go elsewhere, that has nothing to do with customer service or anything that could really screw people over.
Terrible. This place needs to shut down. Thanks for reading and hopefully someone gets a hold of this and makes sure he doesn’t do it again!!! :(:(:(