Residence Inn By Marriott

This might have been the most disappointing hotel stay I’ve ever had. The only saving grace was the staff, which had wonderful (albeit poorly trained) people.
If you expect the Marriott or Residence Inn brands to ensure quality, you will be sorely disappointed. People who left positive reviews haven’t stayed in many hotels.
PROS
— Hotel staff was nice, but they took their time doing anything
CONS
— Hotel is ancient
— Beds were uncomfortable and lumpy
— Carpet smelled musty in public areas and the rooms
— Breakfast was inedible
— Elevators are slow
— Rooms have little to no sound insulation, especially the bathrooms
— Value (over $ 200 including tax) was poor — I’ve spent half as much and gotten better rooms
TIP
Avoid at all costs. There’s nothing of note nearby.

Spent thanksgiving out in Memphis and stayed here. The hotel is downtown, so yes, expect to pay $ 20 for valet parking daily (can come and go as you please), or $ 8 for self parking (which you pay everything you leave). The hotel itself was lovely. Check in process was breeze. We were helped up to our room by the bellhop and given some tourist pointers as to where and what’s cracking around downtown. The room was big and spacious. A separate living/​sleeping area which was perfect since we were traveling with my dad. (Nice roomy pullout couch bed). A nice sized kitchen area with fridge, micro and stove. Separate dinning area for 2. The room was immaculate. No dust, no fly away hairs from the previous tenants and it smelled fresh. Not to mention, they welcome dogs. Plenty of room for my 2 Bostons and their crate. However, the «potty area» is where they lose a star. When a hotel welcomes dogs, you assume that they have a designated potty area on site. Not the case here! You need to leave the hotel entirely, walk down a shady looking ally way. Go up 2 blocks where they have this this square/​park area for your pups to release. My poor Bella couldn’t even make it the first go around. She peed in the ally! Lol Definitely something I wanted to mention if you’re traveling with dogs. (Be sure to have a buddy embark down there with you at night.) But it was clean and provided potty bags. Also, be sure to check out the roof top terrace. Take your camera because there’s opportunities for an awesome sunset shoot! This place is super close to Beal St. Not even a 10 minute walk. And because we had such a great experience with the hotel itself and staff, we will definitely stay again! Minus the dogs. Lol

Could the folks that work here possibly be any nicer? From valet to check-​in they treat you so very well and you can really tell that they enjoy their jobs…
The location is right in the center of it all so it’s a great place to use as your hub. I stayed at the newer Courtyard during my last visit, but wanted to be more in the center during this trip. It’s older than the Courtyard, but very clean and my suite is simply huge.
Great peeps… phenomenal location… great price. You can’t go wrong.

Landon was very pleasant towards everyone, and provided outstanding customer service! My friends really enjoyed his sangria concoction too.

This was actually one of, if not, the nicest marriotts I have ever stayed in. As soon as you walk in you feel the true vintage vibes of Memphis surround you I was expecting the room to be small, as most old buildings have small rooms, but I was pleasantly surprised. The room was very clean, spacious, and nice. All of the employees were very nice and accommodating, there’s nothing but good things to say about them. The maids are up and cleaning constantly starting from the morning. The hotel serves a great breakfast with many choices and options, you can even make your own Belgian waffles! (Yummm) There’s a whole little waffle bar set up with at least 5 different types of syrups and a bunch of toppings. The only issue with the hotel is there is next to none parking, but the valets are very good at their job and get your car to you quickly.

The employees at this hotel are amazing. We had a wonderful experience. They were so accommodating. The hotel is older but it has been renovated to a beautiful hotel. We thoroughly enjoyed are conversations with James. Thank you all. We would stay here again.

Some Good, Some Bad
Residence Inn Memphis TN. On balance good, but not all good.
We are fans of the Residence Inn brand hotels by Marriott. We have stayed in them from coast to coast. We really like the amenities including the space, full kitchen (even though we never cook), WiFi, included breakfast (not «free», just included in the price). The staff is almost always on the ball and accommodating.
First, let me give you the «Some Bad» part of the story. I arrived by taxi in the mid afternoon. I was alone — my wife would arrive later. The cab driver unloaded me with five pieces of luggage on the sidewalk. High end hotels would have doormen. At Residence Inn we don’t expect doormen. This senior citizen (me, the old guy) drags all five pieces through the door and into the lobby. I see the desk way over there, across the lobby and in three trips manage to get all the luggage over there. I check in, get a luggage cart and load it up. At this point a guy shows up and asks, «Can I help you with that?» !!! I declined the offer of the person I took to be a bellhop.
I could be wrong. Maybe he was not a bellhop. He could have been another guest just trying to help me out. But over the next couple of days I saw someone who looked just like him doing employee-​like tasks in the lobby.
We (my wife & I) like king size beds.
For this trip in mid April, 2015, at first we booked our room for a Saturday and Sunday night. No problem. Then we had a change in plan and wanted to start on Friday night. Ooops. No king size bed rooms available on Friday. I tried the internet. I tried calling the national number. I tried calling the hotel itself. No king size bed rooms available on Friday. Okay. Booked a queen size bed room for Friday. «Don’t you want to have the same room for the whole stay?» «NO.»
The pictures of the room with a queen size bed shown on the web site look interesting. They say how wonderful the room is. It was not wonderful for us. The room had all the usual amenities of a Residence Inn like a full kitchen and a sofa and a desk and a table. But the arrangement of space was awkward.
Then, on Saturday night we got our room with a king size bed. WOW. It was on the top floor and was the biggest suite we have ever stayed in. It seemed like 1,000 square feet. It had two huge rooms and closets and a room with a vanity/​sink and a room with a toilet/​shower. We believe they may have only two rooms with king size beds, both on the top floor. (Don’t know — just a guess.)
But the staff was super accommodating. They went well above and beyond to give us good service. This is the most mixed experience I have had at a Residence Inn. Would I go back? Only if I could get the room with the king size bed.

We really enjoyed our stay here. The room was large and very comfortable. The location was convenient and the staff very friendly. We highly recommend this hotel.

Very nice experience. Staff was great. Location excellent. Room clean and comfortable. And quiet.

Good location, nice big suite, separate bed room, kitchen. Nice lobby and room.
Stay here, it’s good.

I just left Memphis after a two day stay for Memphis in May. This is my preferred hotel when in Memphis for pleasure. I have stayed in this hotel in the past and have enjoyed the hospitality of the staff. Likewise, during this stay, the staff were friendly and went out of the way to make our stay pleasant. My friend and I stayed in a two bedroom suite
The bedrooms were spacious enough for our brief stay and the views were great. The only drawback was the noise from the street, especially the noise from the trolley.

Dude! Have I not reviewed Marriott Residence Inn?
Hubby, my 2 sons & sometimes one of their GFs, have stayed here on at least 3 trips.
Twice, we have gotten a 2 br/​2 ba suite with kitchenette and living room. 2 queen beds and a couch bed. Comfy beds & Lots of room for a family even at $ 300 a night, Solid value due to great location (walk to restaurants, bars, River Walk, TomLee riverside park, Peabody Hotel, Starbucks at 3d & Beale area, I-​40 & 55, trolley, YMCA, FedEx Forum, Redbird Stadium
Felt very safe, good service & valet parking is reasonable (drawback — no dedicated parking & street parking is tough)
Recently renovated, formerly historic Memphis apartment building, decent breakfast 7am — 10am (they start pulling items at about 945 so do not be late!).
It is an older building so lower your expectations and enjoy the space & location and don’t look for luxury or style here. Good value, friendly & helpful service.

Could not sleep all night. Fans and A/​C units outside the room extremely loud, avoid the 2^nd floor at all cost!

Always enjoy our stay here. This is an excellent location for downtown Memphis and the staff is excellent. Like the layout of the suites. Undergoing renovation for an even better experience.

This particular Residence Inn is quite close to everything in Memphis, Downtown. Walking distance to Mud Island, Beale Street, and the trolly is only a block away. When I visited here, April 2013, the place was under renovation and the suite we stayed at was worn and tired, but clean. Some issues with how they maintain the place, one of the two toilets were broken and not flushing, and even after telling the desk, nothing came of it. It’s a good location, the staff was very nice, but unless you get one of the new rooms/​suites, I’d avoid it. Be sure to ask what the vintage of the room is.

Residence Inns are my favorite Marriott hotels. I’m mostly giving this one 3 stars because of the parking situation. I honestly can not stand it when hotels don’t provide parking. We were able to nab a spot on the street, but almost had to park in the garage which only takes cash. The hotel does not have an ATM.
It’s located nicely and the breakfast is great.

This hotel exceeded my expectations. I booked it because it had the lowest rates compared to other hotels in the area. I was amazed at how large the room was and even more amazed by the incredible customer service provided by the hotel staff.
It was also a short walk to Beale Street.

We absolutely loved staying in this hotel for marathon weekend, and we’ll probably return to it the next time we’re staying in Memphis.
In the past, we have always stayed at the Peabody or the Marriott, and the quiet, restful environment of this hotel was really welcomed for all of us runners! We also appreciated the valet parking and the WONDERFUL effort the hotel made to accommodate all of us leaving early for the starting line: While typically they didn’t serve breakfast on weekends until later, they had a lot of popular runner foods out early, like bananas, bagels and, of course, coffee. Very thoughtful!
I also called the desk to ask if I could buy some tea varieties in their store because what I found in the room seemed to be only caffeinated choices, and we wanted some before going to bed the night before the race. The woman at the desk told me to just come down to the breakfast area and help myself to whatever varieties I wanted there. Again, very thoughtful!
We loved our room! We had what I think is categorized as a «one bedroom,» and has the bed/​bath area separated and slightly raised from the living/​kitching/​dining area. It was very relaxing and comfy. The kitchen was well stocked with dishes and utensils for us. The Internet is not wireless, but wires are provided, and it’s FREE.
Two small things: The remote for the living room television didn’t work at all, except to turn it on, and the phone in the living area didn’t dial the pre-​programmed numbers, so there was not way to call the desk from that phone. I didn’t tell them about these issues, so I didn’t give them an opportunity to fix them.
This hotel is very well located for many downtown restaurants and activities, as it is super close to (but blessedly off of) Beale Street and very close to AutoZone Park, the Orpheum Theater, etc. There are also great restaurants nearby, including two of my favorites, McEwen’s on Monroe and Automatic Slim’s on 2^nd. Rendezvous Barbecue is also very close.
This is a GREAT place to stay in downtown Memphis. We loved it. Everyone was very friendly and helpful, and we were quite pleased with our stay!

Great hotel. Great location. Clean, spacious rooms with semi-​unusual layouts. I avoided the whole valet parking mess by parking around the corner and ended up only paying $ 5, yes $ 5 bones for the weekend. Gotta love those automated parking lots. Anyways, the big bonus with this hotel is the nice hot tub on the roof. I really enjoyed soaking away the muscle pain from all the walking I did in this little city. I would stay there again and recommend it to others. The location is perfect for exploring Memphis’ highlights.

I really love this hotel and often advise out of town visitors to check it out before making final reservations anywhere else. It’s right in the middle of downtown Memphis, just blocks from Beale Street, AutoZone Park, Court Square and the trolley line.
They just renovated a few years ago, and the hotel looks fresh and modern on the inside. Notice I said modern and not contemporary. The rooms are spacious and the one that I stayed in had a little kitchenette. No need to use the kitchen to cook breakfast though as Residence Inn offers a free (and yummy) breakfast buffet for all guests.
The lobbies are nice, and there are many conference rooms for business meetings and conventions. The staff is also very friendly, and there is valet service available.