Springhill Suites by Marriott Downtown

Wonderful experience! Stayed one night and didn’t expect much since this was just a stop along the way to Florida. Ended up loving the experience and will be planning a trip back. Some excellent things to mention: staff is very friendly (Willie the valet went above and beyond), clean hotel, beautiful historic building, one of the best free breakfasts I’ve ever had, 5 blocks to Beale Street (great music, food, and drinks), close to the trolley line, spacious rooms with huge windows, lots of towels, bottle water in the room, clean bathrooms, and very comfortable beds. There is also a fitness center and outdoor pool and hot tub. Didn’t get to try those because we ran out of time but did take advantage of the complimentary WiFi.

More like a 4.5. Stayed here 2 nights. Everyone was really friendly and complimentary breakfast was hot breakfast with a good selection that was constantly restocked. Easy check in, good price, great customer service (had room issue they immediately resolved). Feels old but maintained well and clean. Negatives? $ 15 to valet park or self park for $ 5 across the street and one block down. Not unusual for a downtown hotel. Also corner/​angled rooms have only one very small window so little natural light. Also, I am a fitness facility user and was worried that there is only one bicycle, one elliptical, one treadmill, one bench, one ab mat, and some free weights. However, I was here both mornings for an hour each day and only saw one other person. Note also there is an outdoor pool and hot tub that are open year round (there was snow on the ground so nobody was in either). They are small and dated but inspection certificates on wall in gym say a ⁹⁸⁄₁₀₀ health department score so must be OK.

It’s an okay hotel, really a 2.5 for my tastes, but I’ll round up in honor of National Random Acts of Kindness Week.
I chose this option for its location, but in retrospect it is far better suited for business travellers than one-​night pleasure vacationers such as myself. The surrounding area was completely desolate on a Sunday evening; all of the fun stuff is south and/​or east, although some of it lies at the edge of walking distance. Furthermore, in the morning I found that the nearby Mud Island River Park was closed for the season, another disappointment.
But as a hotel it was fine. The «suite» aspect was wasted on me, but there is a serviceable kitchenette – emphasis on the «ette.» The hotel offers valet parking for $ 15 per night. Fifteen dollars is not necessarily a happy price, but it is actually the least among all the downtown Memphis hotels, and for some reason costs the same as self-​parking. So you may as well use the valet.
The complimentary breakfast cannot compare to Hampton Inn, but offers a fair variety and mediocre quality: scrambled eggs, sausage patties, ham; hard-​boiled eggs; breads and pastries (still covered in plastic); whole apples, bananas, and oranges; whole strawberries and cubed cantaloupe; cold cuts; hot oatmeal; make-​your-​own waffles; coffee and tea; apple, orange, and cranberry juices; and ice water.
Details:
+ Real glasses
+ Lemon-​sage scented toiletries
+ Lots of outlets, including on the bedside lamps
+ Exhaust fan in the shower room
— The TV is positioned between the bed and the sofa, so that you get a neck crick either way.
— The bathroom and sink are uncomfortably close to the bed, especially for a suite.

We usually stay here or the Courtyard Marriott when we travel for business. We prefer this over the other because there are usually less problems when staying.
Staff are friendly. Rooms are clean.
They need to upgrade their cable package though. I couldn’t even watch the Memphis Grizzlies vs Atlanta Hawks game on TV!

About 10 – 12 minute walk to Beale St
The shower was clean and hot with great water pressure. It’s so terrible to end up with a luke warm shower with terrible water pressure. This was excellent.
Free breakfast included all the basics of a continental breakfast as well as waffles, scrambled eggs, sausage patties, turkey patties, fruit, cereal, etc.
The breakfast was actually pretty good.
The staff were all absolutely amazing. Everything was as the website explained it. No mess ups. My wife has a very mild case of OCD. We usually have to always alter one thing or another while on a trip. Not one single thing needed to be done here. No problems. Great room. Awesome people. Thanks Springhill.

Go to the Springhill
Looking for a nice place to stay for our Memphis getaway, the Springhill looked like the top choice.
This hotel exceeded our expectations in every way.
: Courteous staff
: Excellent location within walking distance of the downtown historic
area.
: Large comfortable rooms
: Included free breakfast that equals what you would pay for elsewhere.
: Parking is extra, but, is worth it for what you get overall.

The hotel has seen better days, but the location and staff make the stay. It will depend on your expectations and what you value. The rooms are not the most modern or kept up; there were horrible stains on the carpet of the first room we had. We requested a second room with two beds, and the same stains were evident on the carpet. We had a view of the park, which was nice, and the trolley runs right by the back door, making local transportation or just a fun ride to the Peabody or surrounds very easy.
The gym is meager. There is one bike, one elliptical, and one treadmill plus free weights. On the plus side there are towels and water. On the minus side, the equipment faces a floor to ceiling window and directly across from it is a building with glass windows that reflect back the hot sun. There are no window coverings so it makes working out really challenging from both a glare and heat perspective. When I was there, the remote for the TV was missing and the staff didn’t have a replacement. They said ordering one would require them to «program the TV again” – apparently above the skills of the staff. The pool and hot tub are very small, with a view of an alley.
Breakfast is a plus. Big buffet with plenty of variety. Stay away from the scrambled eggs, which tasted powdered. Waffles, hard boiled eggs, yogurt, fruit, bagels, cereal, meats, biscuits, etc. A plus is coffee available 24 hours a day in the lobby.
There is a small bar off the lobby with hefty prices for drinks. There is a small area off the front desk where you can purchase soft drinks (at twice the price of the coke machines on your floor), sundries, and snacks. Two computers are available free in the lobby. When I was there, neither of them would print to the printer but the staff let me use their office printer which was great. Free WiFi in rooms as well.
The staff are really great. Super friendly, always greeting you. By the end of our week we felt like family, and that really makes up for a lot. There is a small fridge in the rooms along with a microwave, coffee, and safe so that’s a plus if you need snacks, want to make a lunch or your early-​bird partner brings up breakfast while you sleep in.
You can walk to the Mississippi, riverboat rides, and Mud Island as well. You have to balance the condition of the hotel with the location and staff, then determine what’s more important to you. Be aware that there is a $ 12/​day charge for parking regardless of whether it’s valet.

The location is ideal for tourists who want to see the main attractions for Memphis. and not worry about car rental and parking. The Trolley is in front of the hotel. However, it is a very quick walk to Beale Street and all of its sights and food, Rock N Soul Museum, Gibson Guitar, Lorraine Hotel and Civil Rights Museum, etc. The price is very competitive for hotels in the area.
We were in the main hotel and did not stay in the older Kress building. The rooms are a good size and a standard suite with frig, wet bar, two large tv’s etc. The Breakfast had a good variety of food and the staff were very friendly. They periodically come out of the kitchen to greet guests and make sure you have things you need or just chat with you.
The beds were very comfortable with lots of pillows, also.
The high Star rating is due not only to the location, price, and amenities, but also service. We had two issues that arose both of which were handled not only promptly but beyond our expectations. Things can happen no matter where you stay, but you just want someone to take care of it. We really felt «pampered» by the way things were handled for us!
TIP: It is easy to get to the Rock N Soul Museum from the hotel. Once you get there, you can take a FREE shuttle to Graceland, Sun Studios, and Heartbreak Hotel. You can stay at either of these sights, or go from one to the other as we did. Call the Museum or go on line for the shuttle schedule.

My fiancé and I took a road trip to Memphis for his birthday and we stayed here on a Friday and Saturday night. I chose this hotel because of the positive reviews it got on TripAdvisor and the reasonable price. Many of the «better» hotels downtown tend to get pricey. I just wanted to make sure to book something nice that was close to the famous Beale Street and wasn’t going to break my bank.
We drove up and checked in with ease. All the staff we came in contact with were really friendly and helpful. We were given the option to valet or self-​park. We chose to use the valet because it’s the same price as the self-​park ($ 15). Plus the parking garage is two blocks away from the hotel, so we decided to let them look for the parking spot for us.
They put us on the 2^nd floor in the Main building. Our room was facing Main St with view of the trolley station right outside our window and we loved the view! To be honest I was a bit worried about the trolley keeping us up at night being so close to our room and also from reading others reviews. But the sound of the trolley did not bother us at all! Maybe we are use to hearing a little background noise when we sleep or others may be more sensitive, but it didn’t bother us. Plus the trolley does not run all night. The room was pretty nice. We had the King Suite. I loved how the bed was so comfortable because most hotel beds are anything but.
The locations of this hotel was awesome! It is close to all the lively spots downtown. It was only about a 7 minute walk from Beale street and only about a 2– 5 minute walk to some restaurants and shops off of Main St. We didn’t have to use our car for the entire stay!
The hotel even had a decent fitness room which we used only one time. There is a stationary bike, treadmill, elliptical machine and free weights. They have breakfast that runs from from 6 to 10:30. We didn’t get to try the breakfast so I cannot comment on that. We were too busy finding places to eat brunch on Main St (try Majestic Grille).
Overall we had a really good experience at this hotel. We would stay here again if we visit Memphis in the future and I would recommend it to anyone planning to visit Memphis!

I would most likely not stay here again. We checked in and the guy was not very friendly and pretty short with us. It was a busy day but being a little friendly goes a long way. Our room was in the old Kress building on the 5^th floor. I took the elevator up to the 5^th floor and could not find our room. I called the front desk and asked him where it is. He said you take the elevator to the 3^rd floor walk to the end of the hallway and then take a different elevator to 5. Taking two elevators to your room is ridiculous enough but why didn’t he tell us that? There was no way to know to do that unless he told us and he didn’t.
We get in the room and it looks good. First thing I do is use the restroom and the toilet overflowed! Not just clogged but it overflowed onto the floor and I had to throw every towel in the room down there. I called the front desk and he said he would send up maintenance. I said I wanted to change rooms (I didn’t consider that bathroom to be sanitary after the toilet overflowed!) and he said he would send new keys up. The maintenance guy brought up the new keys along with a plunger and he started plungering before we even left the room. The new room was bigger but had no view. That room worked out fine.
The free breakfast was good. They definitely cater to Europeans with things like lunch meat and nutella. Parking is $ 15 a day for a lot across the street. Parking should be free.

Our Suite is very nice. The people are friendly and accommodating as well. You can walk to many places from here. Very small pool and hot tub. Breakfast is good as well.

Dirty rooms. Nothing in the rooms really looks or feels clean. When I checked into my room there was handprints on the desk and you could tell it had not been wiped down. There are stains on the floor and the rooms feel gross. From what I hear this is what you can expect from any of these older hotels here. Just has a really run down feeling in it. I would expect a little more from the Marriott, but I guess not.

Room was nice. Carpets and fold out bed left something to be desired. Housekeeping didn’t seem great. Left a note and tip asking for extra towels and still had to call front desk to ask for towels. Pool is nice and breakfast was pretty good as well. Very convenient to everything!

Acceptable. Valet Parker looked like a rapper wannabe (hat turned sideways). Not a great first impression. The guy at check in was at least 104 years old. Rooms were ok. GPS took us to the railroad tracks in front of the building. Had to use the force to find the entrance. No breakfast or coffee until 6:30 (must be a union thing?).
Wouldn’t come back unless I had to.

I stayed at this hotel after reading all the excellent reviews. Unfortunantly, had a horrible experience. I will start off with the positives — the location is great. It is right next to a trolley stop and very close to Beale street and the mississippi river. It has free breakfast, a swimming pool and a very nice lounge area with a bar.
The rest of the story is different. The hotel is split into two sections — a newly renovated section and something the staff calls the ‘historic’ section. I checked in with my husband and infant baby. I had heard about the trolley noise and asked for a nice room away from the noise. I got a room in the ‘historic’ building. I later found out ‘historic’ meant old, moldy, dirty and smelly. The room we walked in had no sun, the window was adjacent to another tall building. It smelled of smoke and as if it had been flooded. The bathroom was very dirty and I was afraid to put the baby anywhere on the bed or the couch. I called the lobby and requested a new room — they seemed a bit irked that I made this request…
They provided me with another room in the same building. This room was right on top of the trolley stop and right across the elevator. We had nonstop noise in here — when the trolley wasnt moving, the big radio speaker right outside the room was playing. The lights outside from the businesses were very bright and not able to be blocked by the curtains. The window had so many spiderwebs and was disgusting (see picture). The bathroom was extremely tiny and the sink is located outside the bathroom. In fact, each time you opened the door, it touched the toilet — you literaly had to stand in the corner of the bathroom to open it and step in/​out. I did not want to annoy the staff anymore, so I just stayed here. Bad idea — on the second day my baby got pink eye from the dirtiness.
The staff is not very accomodating. They knew of the circumstances and did not help. Throughout my stay they ignored my presence. In fact, I called to see if they could order me a taxi. I came down 15 minutes later and found out they had still not called for a taxi. I then had to wait 15 additional minutes in the lobby for a taxi. I later called yellow taxi on my own for future rides and was able to get on a taxi within 10 minutes.
I recommend staying at the residence inn right across this hotel. It is just as convenient for location, is much cleaner, and has much friendlier customer service.

Very nice hotel.
Excellent location.
Great Value.

I generally do not stay in Springhill Suites but I am happy with this hotel. This location could easily be converted to a full service Marriott and has most of the amenities one would expect from a full service hotel. Lobby bar, small swimming pool and a streetcar station just steps from the door.
My room on the 7^th floor had furnishings that seemed new and a 40″ HDTV was mounted on the wall in a way that it could be swiveled for viewing from both the living room and bed room.
As other reviewers have said, the AC seems like a unit from a 1970’s Motel 6.
The neighborhood seemed ok to me, a few homeless people were hanging out on the street but it was no worse than other places in Memphis…

My stay at the hotel was nice, and the staff was friendly and helpful while I was there. I can’t speak for the food but I slept comfortably in my room.
BUT after leaving the hotel, when I found I had been erroneously charged more than $ 650 for a room that was supposed to be charged to someone else, the front desk manager (Mr. Silva) was considerably less helpful. In my case it was problematic to have $ 650 disappear from my bank account unplanned — I was hit with overdraft fees as a result.
In fact I felt Mr. Silva was quite rude to me over the phone and instead of taking responsibility for the mistake and making it right, made an already frustrating situation even worse. I have worked in customer service quite a bit and I know how important it is to listen to a customer with a complaint, and treat them with respect. Instead, Mr. Silva was argumentative, spoke over me many times when I attempted to outline the details of the situation, and overall left me feeling very upset. Before my conversation with Mr. Silva, I was merely anxious to receive a refund of the erroneous charges; after, I felt angry and stepped-​on. Great job, sir.

Nice hotel. I have stayed at just about every Marriott and Hilton brand downtown and this is my favorite. Nice lobby and good location. Also has a bar in the lobby which many Springhill suites don’t have.
Only complaint is the room ac was only fair. More like a fan. May have been configured for heat since it was middle of Jan. and I like it cold, like 60 degrees cold.
Springhill Suites are not fancy, but comfortable. The furnishings are modern and inexpensive to achieve the casual look they are seeking. I like it, but it may not appeal to some. They provide a complimentary breakfast and Internet. I did not try the breakfast. Honestly after 140 nights in a hotel I can’t say I have enjoyed many free breakfasts and prefer to go out.

We were in town this past weekend for the UFC in Memphis and chose to stay at this hotel.
It was pretty much as good as it gets, location was perfect. Rooms were HUGE and super clean. Friendly staff.
2 full beds along with a pullout bed was just great. Free wireless internet along with a good breakfast in the morning. Would definitely stay here again, its a huge suite with room for a large crowd.