Lenny’s Sub Shop

I went today and the place was clean. I got a philly cheese steak on wheat and asked for everything that they had to be put on it. Needless to say, when it came to my table I had my wheat bread with steak cheese and mayonnaise. I was very disappointed. This was my second time back to this location after about 8 months. The first time was the same bad experience. I would not recommend this location as it is just a waste of money.

I’ve had a lot of experiences at different Lenny’s restaurants and most of the time they have been really good experiences. This particular location has had somewhat questionable service for quite sometime since I have been going to this particular store. There was no greeting when I walked in and the person taking my order who is just known as «T», did nothing to acknowledge me or even allow me to know he was already taking my order. I heard him mutter a quiet «what can I get for you «. When I ordered there was not any friendly suggestive selling or the classic «do you have a Lenny’s card», just a basic response of how much I owe. The restaurant itself seemed so disorganized and the food was presented rushed. It’s sad to see a particular store like this go completely down the drain, I will make the extra effort next time and go to the one in Bartlett.

Normally I like Lenny’s, but sometimes the workers at this location act like you are bothering them when you come in to order. I understand that people have bad days, but I frequent this location quite often and it seems to happen more and more. There is no reason to be rude to customers as they are the reason your doors are even open. I’ll give this location one more chance before I write it off and go to the next closest store.