I only go to Firestone and have always had awesome service. At this location only, they take expired Firestone coupons!
Susan H.
Classificação do local: 4 Cedar Park, TX
We woke up at the hotel with a flat tire — thankfully Firestone was around the corner. They are extremely understaffed. It shouldn’t take 3 hours to evaluate the tire and either sell us one or fix it — but it did. However — the staff is awesome. Like others stated in their reviews the customer service goes a long way. The wait hindered our vacation progress but the staff made the time spent waiting tolerable— to a point. We decided after hour two of waiting to see if they would look at the balancing and the small vibration we felt while on the road. I give them 4 stars because after visiting 3 Firestones in the Cedar Park & Leander, TX area these guys finally fixed a balancing issue we couldn’t get the three stores at home to correct.
N. C.
Classificação do local: 3 Ann Arbor, MI
The service does take a bit long. Long enough where you’ll have time to master that game of Tetris on your phone. However, given that fact, the service is KIND, and to me, that goes a long way. A very long way. Not knowing a ton about tire/alignment issues myself, I feel comfortable bringing my car to this location because it’s a big name that I trust, and I am pleased with the results.
Todd S.
Classificação do local: 3 Memphis, TN
I wrote this review while sitting in the waiting room and after speaking with the mechanics I’m going to change my rating to three stars. Simply because of how nice they were and very concerned about getting my tires balanced properly. They advised me that the front was way out of balance(which seems odd because the Firestone in Southaven, MS just mounted and balanced the tires the week before). So because they found the problem and FIXED it, I am giving them three stars. I will probably return to this location again. I still think they took way to long to balance the tires though.
Jacob J.
Classificação do local: 2 Chicago, IL
I was in a terrible jam due to faulty workmanship back when my car was brand new. I headed here to Firestone because at the time they were the closest spot to where my car broke down while driving. I explained what I thought the problem was, still, mechanic after mechanic wanted to take a turn at starting the car and listening and rolling it out. Every time they did this it was damaging the car. At the end of an hour of pacing, listening, starting and gossiping amongst the other mechanics, they told me they didn’t know what the problem was and I could take my car whenever I liked. Nincompoops.