Extended Stay America – Memphis – Cordova

WORST HOTEL EVER. STAFF ARE RUDE ! And they tried to steal my Tupperware! They r way better extended stays in memphis. This is not a good one ! Stay away

I was very disappointed with my stay here. Upon arriving with a 4×7 trailer in tow, we found no parking available. The lot was so small other people were double parked in front of the lobby! After circling the lot 6x I was forced to park at a building (off the lot) behind the pool area, not cool in the pouring rain! Finally made it into the lobby, only to find no one there, so I called their number as I stood next to the same phone I was calling smh… finally, someone came out to register us and we were promptly told that they were full and the only room available was a handicapped room on the 1^st floor would that be ok? Ummmm what choice did I have? btw we booked 3 weeks in advance. Ok, np… we were so desperate to check in and dry off we didn’t care. Paid for the «non-​smoking» room and was handed a stack of towels by the clerk. Seriously, you can’t stock the room with towels??? Classic sign of a FLOP HOUSE!!! Anyway, we found our «non-​smoking» handicapped room and was immediately hit with the stench of nasty cigarette smoke!!! GAG!!! We opened the door and looked around at a totally old and dated room, old pull-​out couch, beat-​up stove and furniture that was disgustingly filthy. Thank GOD I always bring Lysol wipes. I proceeded to wipe down every surface and handle while my daughter checked the mattresses for bed bugs (surprisingly there were none) but everything I wiped down left the wipes brown… yuk!!! Our «non-​smoking room also had cigarette stains on the bathroom counter! The shower flooded EVERY time we used it (all the way past the sink) because the shower head was permanently twisted towards the curtain. I had to use our daily ration of towels to form a dam and step into a massive puddle of water and dirty towels! Yes, we had to ask… and pick up our towels daily. They never picked up old towels, cleaned or changed the sheets EVER! Each day my key card didn’t work and when they re-​activated, it would cancel out my daughters card! It was the worst experience we ever had! I would not recommend this «no-​tel» or ever stay there again. I gave it one star because it was a roof over our heads and if there was a negative star rating I would have used it!