Enterprise Rent-A-Car

My flight to Memphis via Charlotte was delayed and I was arriving close to 11:30 pm which made me a bit nervous since the booth closed at 11:59 pm according to the website. Location of car rental lots are a good distance from the terminal and I had to run to get there in the freezing cold. Good thing I did not have checked luggage or I would not have made it.
When I got to the booth, my rental was processed promptly. Slight glitch since I was using points and initial paperwork indicated a different cost. When I showed them my print out, they promptly made the appropriate adjustments and I was happily set to go.
New car was clean. Brought along my own GPS which worked fine and I was on my way. Agree with other review that remarked about the young man at the gate. He was friendly, courteous as were the two people in the booth, especially for the time of night.
Generally a good experience and I would rent from them again. I called several times from my transit destination to let them know that I would be arriving late. It was fine once I finally reached them, but it took 4x before the phone was answered.

Car rental desks are a fair schlep from the arrival gates, but once you get to Enterprise, the process is fast and efficient. We had a number of cars to choose from and all were clean and in nearly brand new condition. The personnel were friendly, helpful and courteous. The young man who checked us out at the gate was particularly nice and cheerful. We were on our way in under 10 minutes from the time we arrived at the counter. No problems at all.

I’ve rented from Enterprise for years and have always been happy, other than some occasional high pressure to take the insurance. Sadly, this experience of renting at Memphis International was an exception. I’d reserved a compact car but none were available, so I ended up with a full size. This may be an upgrade for some, but I prefer driving a smaller car. The car reeked of cigarette smoke. I should have asked for a different vehicle but the agent had walked away before I got into the car and noticed the smell. I regretted my decision the entire weekend I had the car. Next time I’ll check the interior accepting the car.

I rented a car at the Memphis Airport and they exceeded all my expectations! The service and vehicle were both excellent.

HORRIBLE experience with Enterprise at MEM on Saturday ¹¹⁄₂₈ just before midnight. I was kind of surprised since I’ve used Enterprise a bunch before without any incident. But, not from Memphis Airport. We reserved a car through Kayak. Arrived at the rental desk before midnight (ie. closing), and a guy behind the desk heard us say Enterprise so he said «For enterprise, go upstairs.» We went upstairs per the instructions, and while the kiosk was opened no one was behind that desk and the lights were off. After standing there for a few minutes, my husband and I figured one of us better go back downstairs to try to fulfill the reservation. The escalator down was coned off so we tried catching an elevator and it seemed turned off also. So after dealing with those hurdles my husband took the stairs down to find that they guy who told us to go upstairs for service with Enterprise had also GONE HOME. Wtf, Enterprise?! Meantime, I found a security guard upstairs who informed me that the employees upstairs already left for the day, and the guy from downstairs probably told me to go upstairs no realizing that his cohorts had already gone for the day. Hi, use communication much??? Anyway, my husband and I ended up at a competitor desk (rhymes with Mavis) and they fortunately a.) were still there making sure that the final flight into MEM was taken care of. b.) had cars available for rental. I cannot and would not recommend using Enterprise out of MEM for this reason. How ridiculous to just leave people with reservations stranded.

It was as easy as 1,2,3! Picked up my luggage walked out the door straight across to a moving walkway and bam Enterprise Rent A Car took care of my vehicle needs and I was on my way all within 30 minutes of landing! Thanks Enterprise

The whole team at Enterprise Rent-​A-​Car at the Memphis International Airport was efficient, friendly and helpful. I especially appreciated that I wasn’t given a hard-​sell on extras, such as additional insurance, pre-​paid gas, etc. The Toyota Corolla that I rented was clean and comfortable and easy to drive. Thanks for a hassle-​free rental experience!

I enjoyed my rental experience immensely. The Enterprise representatives were extremely friendly and helpful. The intermediate suv that I rented was clean and a joy to drive. The paperwork process was quick and easy, allowing me plenty of time to get to my flight out of Memphis. Thanks.

I wish Enterprise would follow the practice that National (a company they purchased) uses when renting a car for members of their frequent renter program to minimize the time /​interactions needed to rent a car. If I rent from National, I head directly to the car and only need to talk to 1 person to rent a vehicle but at Enterprise I had to talk to 3 different people including a lengthy wait at the counter to rent (there was 1 customer service representative and I estimate that I waited in line at the counter for at least 20 minutes). This isn’t the first time I’ve experienced this using this Enterprise location (I would have used National if they had rentals available)…

If I could rate a zero star, I would. This was the WORST customer experience I have ever encountered. We reserved a car for 11am with a confirmation. By 4pm, we still did not have a car. We called a different location and they said we would have a car by 5pm. We called back to see if we could get picked up and they said we did not have a car anymore. We called customer service and they said they couldn’t do anything to help us. Will NEVER rent from enterprise again!!!

It really sucks that I have to write this review but since no one at the facility asked me about my rental experience, here we go. I love Enterprise and use them quite a bit, every time we travel, in fact. This was my WORST experience.
Arrival: Our plane was delayed in Denver. Once we realized this might impact our rental, I called immediately. The young woman on the phone was friendly and helpful. She said to call as soon as we land and if it’s close to closing, they would stay and make sure I could keep my reservation. They close at 12, we ended up landing at 11:50 and I ran to the counter while my husband went to grab our bags. I get to the counter and they send me upstairs for quicker service. The guy working upstairs would barely look at me. I thanked him for going the extra mile and he just stared at his screen. Listen, I get that you want to get out of work as soon as possible but when your job serving customers at the airport, there are bound to be delays. It was only 10 minutes past 12. Several other team members walked in and said nothing, they all seemed annoyed that they had to be there except 1 guy.
Car: they pulled up the car, the agent servicing me handed me the keys and told me I had to get out of the gate. I explained that I was waiting for my husband because I rushed over and he gave me a very obvious «it’s not my problem» look. The car REEKED of cigarette smoke. I mean, it smelled like someone smoked all of the cigarettes in Memphis inside this car with the windows rolled up. I felt so rushed to get out of the gate and not lose my husband that I just drove outside the gate, got out and went to find him. The smoke smell saturated our clothes — it was really unsettling.
Drop-​off: They confirmed my name and printed my receipt. No one asked if that was the same card I wanted to use, my experience, any car problems, nothing.
When I fly in to see my family, it would be nice to not have to feel like I just shot someone’s legs when I need to pick up a rental. So disappointing.

My initial experience was good. I flew into Memphis and picked up the car. My initial contract was just under $ 300 with insurance.
During the stay we found out our flight returning was canceled and the next flight was a day later. We had to get back, so we called to see about keeping the car and driving back, returning to a different location. The Enterprise representative said it was not a problem, but there would be a $ 300 charge to return it to a different location. I thought that price was high, but it is what it is. We were returning the car late that nite, so based on my contract we would have been charged an additional day of $ 50. Add in the insurance and tax, and I was expecting to see a rate of just under $ 700 as my charge.
Nope. When I got my CC statement, I was charged $ 842. I called my initial contact location in Memphis and got no answer, so then I called Enterprise direct. They said the location had to help me and they would submit the problem to them and have them call. They called back a day later. I was told that because I returned the car to a different location, not only did I pay $ 300 more dollars, but my daily rate had now jumped to $ 123 a day! I talked with the representative for about 20 minutes getting no where. I expressed my concern numerous times that I was not told of a rate change (when I first called to ask about keeping the car, I was on the phone a while with the representative deciding whether or not to drive or fly back. The decision was based off the rates they told me, the decision could have changed if I initially knew it was going to be almost $ 500 more than I was originally paying!!!)
Frustrated, I left the conversation with the representative that I would call my credit card company and see if I could get resolution with them. There was no concern or «let me ask my supervisor» from the representative. That’s fine. I will contact my credit card company and see if there is anything they can do to help.
So, that was pretty long winded. What I hope for others to get from this is, MAKE SURE IF YOU CHANGE YOUR RESERVATION OVER THE PHONE THAT YOU ASK FOR THE «SMALL PRINT»!
The acquisition costs for new clients isn’t cheap for companies, they spend a lot of money to get and keep clients. I am surprised that I did not receive better service from Enterprise, it seems to me them offering a fair resolution would be a smarter move, rather than to have me never use them again. Their call I guess. Be careful when renting.
EDIT 3÷23÷2015… After posting this review I got an email from Enterprise corporate. They put me in touch with the manager of the Memphis Airport location. After telling her the story and both sides understanding what was what we came to an agreement. They credited me back the fair amount due. I was pleased that they bothered to find out what was wrong. The employee I previously spoke with must not have cared what he was doing…

MEmphis counter packed but went to Alamo and Robert helped me with my Enterprise rental! He did not have to but he did! with a smile Thanks Robert! Very easy rental process afterwards!

Very poor service. Vehicle was not clean or full of gas. Soon after leaving the airport, I received an alert that a tire pressure was low. Upon inspection, I discovered a small nail causing a slow leak. Called Enterprise and was informed they would charge me $ 50 to come install the spare. After the experience, I will take my business to another rental car company.

Excellent service and car was very clean.
Never have any problems with returning cars. Quick walk around and that is it.

Great customer service. The first attendant was not so bright. My reservation was somehow linked to another client, different name, in France. Obviously it’s problematic to rent a car under someone else’s name. The second attendant, perhaps the manager apologized for the mixup and upgraded me to a nice VW and also remembered me upon my return and removed the prepaid gas fee too. Great experience.

Great new Enterprise location on site at Memphis Airport. Bit of a walking hike to the rental area but better than the old location! Friendly service and clean cars.

I travel quite a bit for work and this Enterprise has the best night crew you could ask for; typically in and out in 10 minutes and free upgrades are common because they have a small vehicle inventory.

Our driver was very nice. He let the kids close and open the door. Great energy and very friendly.
A shuttle van comes to pick you up to take you to the rental car lot. t is further from the airport than the other rental cars. Really small but fast and friendly service.