Avis Rent A Car

We had a reservation with another rental company who may have entered, but they won’t win any prizes. ;-) Avis fortunately was there late on a Saturday to make sure that all of the customers from the final flight into MEM were taken care of. We didn’t receive any smiles from the girls behind the desk, but perhaps they were just tired as it was very late. However, we did receive very fast, efficient service and we were VERY GRATEFUL that they were able to help us out of a bind. Thanks, ladies at Avis!

It’s fortunate that I use Avis frequently enough to know they generally do a good job, or this location might cause me to never do business with them again.
My less than stellar experience at this location began when booking my rental. My return time was 4:30 am and they tried to tell us that we couldn’t return the car that early because they were closed and had no drop box for keys. This seemed odd, since MEM is a hub for certain airlines, so We called back the next day and spoke to a different person who said they *did* have a dropbox and it would be no problem. As it turned out, when I arrived at 0: dark hundred, the return area was open and attended and no dropbox was even needed.
When I picked up the car I had reserved (a mid-​size that my work account automatically assigns), They asked if an SUV was okay. I asked «like an Escape or a Rav 4?» Nope — they wanted to give me an Expedition… No thanks — fuel un-​economical, way too big for one person and a small suitcase, all around ridiculous. Then she said «we have a minivan???» And I responded something to the effect of «A minivan? Really??» Finally she asked if a compact would be okay, to which I exclaimed «Yes!» I had a 120-​mile drive each way to my destination and I’m used to driving a VW, so that was perfect.
The main reason I feel so negative about this location though is that the people here apparently hate their job, no matter what time of day it is… Every employee I interacted with was unfriendly and unenthusiastic on both visits, no matter how friendly I was, so don’t take it personally…

…forgot to mention when i called customer service, i explained the situation with the discount and how receipt wasn’t clear so i just wanted to speak to a supervisor since i had already received the email response from the rep., (i figured there was no reason to explain it to another rep, just need to get right to a supervisor)…so from the live rep i was told «well the supervisor’s going to tell you the same thing about the discount and not honor it since certain steps that didnt happen». the biggest and worst thing you can say to a customer is that there is no point to talk to a supervisor!!! big mistake buddy– and thanks to your rep avis is why you have this negative review on top of your other customer service rep taking a whole week to send a response. i will go with enterprise for my next vehicle rental in december.
to your customer service rep i say: then tell me, what are the supervisors there for… because you dont have any authority and obviously poor customer service handling!!! otherwise they would be a customer service rep too! …something for that avis customer service rep to consider next time she thinks she has authority and others who take a week to respond to a simple inquiry.
ridiculous!!!

One of the benefits of being Preferred Wizard, is that your car is waiting for you, and you look on the customer board to see what spot you’re in, and take the car and go. No waiting in line with all the others.
This worked perfectly on my recent weekend rental. I was in and out in just a few minutes. Return was easy too.
Tip, keep checking your prices on the websites, as sometimes they go down (which mine did by 20%).

I rented a car from Avis and got a great deal. Then, my flight was canceled, so I had to leave 12 hours later. I needed to change my reservation to reflect this, and they told me I OWED $ 55 for the change. I understand that rates vary when contracts change, but I was not extending, I was only updating my rental time to be 12 hours shorter than planned (through no fault of my own). I did ask to speak to the supervisor (something I had NEVER previously done for any business), and I never got to speak to him/​her directly. The agent just told me that they could not change rates, and that I could cancel for a fee of $ 25! So that’s what I did, and I called Alamo and received a reasonable rate. I understand increasing rates when contracts are extended — but when a flight is canceled and the car will be picked up later than planned — I cannot believe they would penalize the customer! Adding stress to an already stressful time.

I haven’t check in as of yet. But Shawnie was very helpful at the customer service line. I called becasue the car rental closes at 1:00am and my plan arrives very close to that time. She offered me the late check in where they can track my flight and someone will be waiting at the counter until I arrive.

Rented a vehicle at Tunica airport. Very good experience! Reasonable rate. Vee provided excellent customer service at the rental desk, as well as Chantay who took my phone reservation. Only downside there is a $ 20 fee each way to Tunica hotels.

Can’t find many Avis with great customer service, but I must recognize that this team is great! They quickly assigned me to a car that I felt comfortable on with no grouchy faces or excuses. Very easy to find as well.

Friendly service. Maybe it’s a southern thing. Price can be a little high at times. I got a subcompact for $ 65 for 1 hour rental. People are great, service is great. Just confused about the expensive corporate pricing.

I have rented a car from this business several times, and experience has been great. The staff who operate the airport shuttle are kind and courteous, as are the on-​site representatives who help to provide you with a vehicle.
I will definitely return to this business!