Delta Air Lines

I just want to emphasize how much I really and truly hate Delta. My bag was 14 pounds over this morning, and yeah, ok, fine me… but $ 100?! That is HIGHWAY ROBBERY!!! Not to mention they have cut all their direct flights. I can’t go anywhere nonstop… and if I do, it is ridiculously expensive. Oh wait, even if it takes all day to go somewhere because they have me stopping every two seconds it’s STILL the most ridiculous price you could come up with. I swear I thought I was on Candid Camera this morning…$ 100 for 14 pounds. HAVE YOU LOST YOUR MIND!!!

Employee we worked with was great but they seem to have a need for my employees as the line was long and not many people working the check in lines. They did keep the line moving at a decent pace. This airport needs more airlines though so the airlines won’t be able to charge so much to fly out of Memphis.

There aren’t many choices for flights out of MEM anymore, which is sad. I usually end up flying Delta as they have the most flights but for how long. It is a rare occasion when I found a nice Delta employee at baggage drop but I did Saturday morning on April 25. This was a nice surprise. The lines were incredibly long at cheap ticket baggage drop off with only two people working behind the counter. There were two more at Sky Priority but they were not alleviating the back-​up as it was more important to look busy than actually be productive. The lady who took my bags was the nicest Delta employee I have met in MEM in the last 3 years. I wish I could recall her name. She ended up being the third behind the counter and was pushing 2 – 3 travelers through her line to the other employees one.
The gate agents can barely bother to smile or even thank you when boarding anymore. Not like Delta employees in other airports.
I did enjoy flying on the new Boeing 717. Cushy seats that hadn’t been broken in yet and quiet. Too bad that was the airframe on the short leg of the trip.

The only reason I take Delta Airlines lately is that I don’t have much of a choice in order to fly out of Memphis. I used to really like Delta but lately I feel like they are doing their best to take advantage of every traveler they can out of Memphis.

Okay! Delta Memphis I like that while your waiting in your terminal area for your flight you have a lady pushing a cart around with a smile asking you would you care any coffee, tea or water.
The Delta terminal has alot of phone charge areas. They have a charge area almost on every row of seats.

Don’t make the mistake of purchasing Gogo inflight with the idea of watching ESPN live. It’s not going to happen. Flew Southwest last month and they have service that allows one to watch football games for free. Hmmm.

My daughter went on a mission trip with our church youth group, flying from Memphis to Atlanta to Miami. When she got her luggage, her suitcase was ruined. Since it was a Saturday, I called Delta on Monday. At first, they said she should have filed a claim at the airport. But when I explained she is 17 and with a group of 32 people, the Delta agent put a flag on her account for the return trip. When the group landed, we took her bag to the damaged bag office and got a brand new suitcase, which retails for $ 140. They also replaced another member of our group’s bag which was damaged on the flight down, and he and his wife were very happy. I was glad the office was open on a Saturday, since US Airways and United damaged bags offices were closed.

Three flight cancelations followed by 5 flight delays on the flight that did leave. A total of 35hr lost plus 2 days of work/​pay and customer booking services that stink. I recommend flying Southwest

I had a connection in MEM. I asked the gate agent Tammie S if I could switch from my exit row aisle seat to a regular economy window. She said yes and switched my seat. And then I noticed that my boarding grouped has changed from 1 to 3. I politely asked her if I could have it back, Tammie, with an attitude replied «when you gave up your better seat for a worse seat, so that’s you get now.» After asking again, she said she cannot change the boarding group.
We all know that electronically, boarding group mean nothing. A boarding group 3 can scan his/​her boarding pass before a DL Diamond, so boarding group is really a matter of airline status and how nice, or in my case, mean, the gate agent decides to be on that day.

Asked delta personnel where my connecting flight was taking off at and he sent me to the wrong gate. On top of that he told me they were completely boarded in which I hauled my butt over there. Stood at the wrong terminal entrance and was ignored by another personnel as I was trying to get his attention. Finally, they told me I was at the wrong gate and sent me off to where I belonged. Aside from the miscommunication. Staff was friendly enough and I got to charge my phone since flight was delayed. Guess rushing was for nothing.

I travel fairly regularly. About eight months ago I found out I was going to be flying a lot more. So I went out and bought a nice Samsonite bag. The very first flight with my new bag the airline ripped the outside pocket zipper open. I have been living with that and the five rips that are in the bag as well. This week they managed to rip the main zipper out and now I can’t close the bag. So I stop by baggage claim to find out what could be done. I was told they did not cover zippers. I ask what do you cover? Well we do cover the bag I was told. So I said okay what can you do about these five tears. They looked at me and said that claim would be denied. I asked if you don’t cover the zippers and you don’t cover the rips and tears what do you cover? I was told they only cover the bag if it was destroyed. I said it is destroyed I can no longer use it. They said well but that’s the zipper. They did go get a manager who came out and look my bag over and said I’m sorry to say we don’t cover any of this damage. I said this bag is less than a year old. I was told that if you fly a lot you would expect to have to buy a new bag pretty regularly. I thanked the agents for their time and left. Personally I don’t feel this is acceptable.

good air line to fly. i like em

Delta personal «on the font line» are great. The way they screw the Memphis flyers, Delta deserves a –5 star. The last two times I flew delta, on one flight the Wifi was out and one bathroom didn’t work, the other flight, they had maintenance problems.
The tiny planes they insist on flying to screw the last dollar out of customers is pitiful.
Where is Southwest Air?

Our flights from Orlando to Phoenix were OK and uneventful. The planes were on time. My biggest complaint is that the planes were so damn small for a 3 hour flight. The nature of the industry just sucks.

Now I know why I generally don’t fly Delta.
First off, I could check-​in and get a boarding pass but my wife was not able to and had to visit the counter.
Walking up to the CPU Ted, a greeting person interrogated us for several minutes about our needs and kept trying to get us to the kiosk. Having travelled frequently I knew my wife needed to see someone and finally just said, «can we go to the counter please?» The lady was trying to be nice, but at some point, just let us move along: we were only doing what the web site told us anyway.
After several minutes and 3 people working on it, she got a boarding pass but still no seat assignment and had to go to the gate to get a seat assignment.
I was able to check-​in fine from the hotel.
However, at the TSA checkpoint, my mobile pass stated there was an issue and I had to return to the service desk. After another lengthy process, nothing was found in error. The attendant printed my passes and I was ale to get through security.
In Memphis it wasn’t that busy and I was able to walk right back to the TSA check point, if this had happened at a busier airport, I’d be extremely pissed off having to go through security twice and nothing be wrong with my reservation.
Delia’s implementation of mobile seems fine, but is very poorly implemented and executed. Nobody throughout the process: TSA checkin folks, kiosks (which can’t scan the phone codes) simply didn’t work once our entire trip.
I had an uneasy feeling about this trip being booked on Delta having had similar experiences before, but a lot of time had passed to I was up for another try.
No I know why I don’t fly Delta.

Generally speaking I’m a Delta fan but they pulled the fast one by loading the plan, having mechanical issues, and then off-​loading the plane. Everyone waited in long lines to try to get rebooked and in the end most ended up on the same plan a couple hours later and of course just had to live with missing their connections, though there were probably later connections for most like me. It meant getting home closer to midnight versus dinner time though.