Babies R Us/ Toys R Us

Clean and organized but because it’s babies r us and toys r us in one it makes the baby section a little smaller than the average babies r us.

The store is never fully stocked. You are better off just going online to find something or try the one off Winchester. The cashier was a sweet guy but I have been here twice and I just don’t see how they can keep it so empty! Mainly on the Babies R Us side. No shoes, clothes, and barely any food sometimes. And I think it cost more than Walgreens/​Target/​etc. for certain things like diaper rash cream, toothpaste and etc.
Its of course a great palce to find toys but that Babies R Us side needs some serious work!

Not sure what to say. If you are looking for toys this is your place. The prices are about the same as other places.

«I love children, especially when they cry, for then someone takes them away.» — Nancy Mitford
That about sums up my feelings on the subject matter, but this is not why they get one star because I’m the first to admit that I’m not a baby person. And actually looking at all the cute little person stuff for nearly an hour yesterday made me soften on my stance a bit. Let’s emphasize «a bit» because I still don’t want them… at least not any time soon. Probably ever. OK, come back to me in ten years (but by then I’ll be 40…).
But did you see the key word there? You know, the HOUR part. Yes, hour, for something that should have taken 15 minutes.
I walk into the store yesterday and think I’ll just get something off of the registry and be in-​and-​out! Well, darling Unilocalers, that is where the first problem was. I couldn’t find those handy dandy registry machines and there were only two people at the check-​out counter and a million people in line. So I set off to find it myself. After a 5 minute search I give up and press one of those «help» buttons. And then I pressed it again. And again. After three times, because I couldn’t believe that no one was coming, I set off to find that stupid registry machines and finally find it.
The machine is annoyingly slow but finally prints out the three pages of items in black and white… and smeared. You can barely make out what is what on this thing. At normal stores, I find someone who works there, point at what I want to buy, and they take me to it. Not here, folks. Here, you are on your own.
So I take off to the feeding section. First item I want to buy it sold out. So now all this is left is a bunch of cheap stuff. Great. Now I’ve got to find four or five items… on my own… with barely legible item names and pictures. So I spend 25 minutes playing «Where’s Waldo» until I get enough items for $ 50. Since I’m on my way to give the gift, I stop by the present section to get a gift bag and tissue paper. The only good experience I had in the entire store I might add.
Then the check-​out line. Oh, the check-​out line. You are probably going to think I’m exaggerating but I am not my dears, oh I am not. I waited in line for 15 minutes because only one person was working and the first person being helped had a problem. The girl called on the intercom THREE times for someone to come help her… but no one came for 10 minutes. Finally it was my turn to check-​out and the overwhelmed girl asked if I wanted to become a loyalty member so I could get coupons via email. I told her no thank you because I really don’t want to tempt fate.

Was in the store doing early Christmas shopping. Wasn’t able to find one employee and when I opened a door to the stock room was told we don’t work here we’re just vendors but they were wearing toys r us shirts!!! When I ask if they had a particular toy he goes oh no we haven’t had that toy since last year !!! Was willing to pay their higher price to be able to do my shopping for all 5 grandkids without having to the giant box store right down the street but still had to go in there to find presents to make Christmas wishes come true !! Won’t make the drive or the effort to go in there again ! Will do all online from now on !!

I was in here last week looking for a SkyLander that my kid wanted. I asked an employee if they may have had this certain one in stock since the shelf was empty. I was told «no, what we have is on the shelf because we sell out of those as soon as we get them». I found that hard to believe because stores usually have backstock or freight in the back incase the shelf runs dry. Then the guy said to me, «is that it?» I was like… yeah. Got a real sense of that guy hated his job and probably himself. No emotion from the guy at all and he just stared at me. So I said screw that and I went and asked another employee if they may have that toy in the back. The guy said, yeah I’m pretty sure we do, actually I think we have a box of em. Let me go check it out for you.” The guy came back with an entire box of toys I wanted and let me pick out the one I wanted from the box. So I say to the guy, I want to speak to a manager. As I was asking him I pointed to the guy and asked if the guy I spoke with before was a manager because I didn’t want to speak to him. The guy told me yes he is. IT WAS A MANAGER WHO HAD DONE THAT TO ME!!! So they guy goes and gets the store manager and I told him what happened. Also I told him how well the second guy helped me and how great he was. The manager looked me in the eye and said, «that is very good feedback and I am glad you told me that». The second guy who had helped me whom I talked so good about was not even a manager. So the store manager told me he had moved from Texas to run the store and maybe some others in the area because for the past few years the chain has not had any direction or any positive managment in our area so he has come to help. The guy was more than nice and listened to everything I had to say. I give this place 4 stars for the employee who did help me and how nice the store manager was. Also the store manager told me as I was talking to him, «that conversation is going to happen very soon!» He was referencing the conversation he was going to have with the manager who absolutely did not even try to help me at all. Did not even try as literal as you can get the guy made no effort in assisting me and then said «is that it». I hope he got fired.

Love that it’s a Babies R Us/​Toys R Us together. Easy to find stuff and a great selection. The staff is really friendly and helpful.

Given that one of my baby showers will be in another state, Babies R Us was an obvious choice for us to register as they have locations just about everywhere. I have been here countless times in the last few months and have never been met with anything less than stellar customer service. The employees are always helpful and friendly, and I’ve yet to experience anything like the previous reviewer.
This location doesn’t always have everything in stock, but it seems as though that is an across the board thing for all locations that have merged with Toys R Us. You’ll find a much larger selection online for all baby goods. They do have a pretty extensive selection of baby clothing. My only complaint is that it seems to cater more heavily towards baby girls clothing that boys. Given my experiences here with my registry, I would recommend this location to anyone.

After 2 attempts to order a recliner, this store location has STILL not been able to deliver. The first time, it just never arrived, an no one let me know that it had been lost. When I called to find out what happened, NO ONE answered the phone for HOURS. When I finally got a hold of someone, I spent over 2 hours on the phone with them before they agreed to refund the money and reorder it. The second time, no one called me when it arrived at the store, so they sent it back to the warehouse. After both of these incedents, the shipping manager was still completely unsympathetic and said he could only try to reorder it again. It is amazing to me that my crib and dresser can be build from scratch in Italy and arrive sooner than Babies R Us can ship a chair from a warehouse. The customer service at this store has been horrendous and I have decided not to register there.
is perfectly sufficient and I have had no problems with them yet.