Work N’ Gear

NO CUSTOMER SERVICE. This was my first time buying scrubs and I was so excited, ready to blow any amount of money for the right set. The middle aged woman at the register kept looking at me like I was ruining her day by being there. When I asked her to show me where their smallest fitted scrubs were, she pointed to the ocean of scrubs and said, «Over there somewhere, they’d be XS.» No crap, lady. I told her that I had already checked and had issues finding an XS scrub top in the color I needed for my uniform and she said, «WELL GO LOOK.» And turned away to talk to her friend who was waiting by the register. It was awful enough that she wouldn’t help me, but then she stood there telling her friend that «for being in the medical field, the people who shop here aren’t very smart.» I was the only person in the store… Nevertheless, I bought a set I thought were still too big on me, and she wouldn’t accept my coupon that I got that day to use at their store. She kept trying to convince me it wasn’t for that store but it was LITERALLY the same company at THAT address. Never coming back again.

I would like to rate this store, however, it seems that every time I go, they have a habit of locking the doors early! I find this to be unprofessional and rude. Some days they close at 8pm and some days they close at 6pm. Every time I have gone (which has been at least 3 times), it seems to be right before closing and someone runs to immediately look the door. Last time, I arrived around 5:45pm to just to buy a pair of scrub pants and I saw an employee come to lock the door. From the window, it looks like they have a good selection for scrubs. They are one of the few uniform stores in the area. Based on these multiple experiences, it seems that they are in a hurry to leave and do not believe in sales or good customer service. From a business perspective, you should not close the store earlier than listed.

I am usually an easy going person and thus is the first time I ever complain about customer service at ANY store. I walked into the Work N Gear in Melrose Park, tonight at exactly 7:59pm, hours say until 8 which I didn’t know. There was a customer in the store STILL looking around and a security officer open the door, as I was walking in the store, the employee at the register screams «It’s eight o clock we are closed. «when I say screams I mean screams to a point that the security guard (I’m not sure if he works there or was just another shopper coming in at the same time) says wow that was rude. I know that we all have our bad days, but should frustration really be taken out on a customer in this matter? I knew exactly what I wanted scrubology scrubs in a light blue size medium bottom, small top, I knew where they were located, it would have taken 1 minute maybe less as I was also in a rush. As i drove off the other shopper was still in the store looking.

I’ve been to this store twice, once when I was in school and needed scrubs for internship and now starting a new job needed some scrub tops. They have a good selection and many brands and styles to choose from. The sales person was helpful and kept a smile even though every time I had to get back into the dressing room she had to unlock the door. The prices appeared to be average matching what I have seen on the internet. There aren’t a lot of uniform stores (brick & mortar) and I am glad this one is close with a nice selection.

Excellent customer service. The first young lady was very helpful and even knew what the shop had to offer was NOT what I needed. She didn’t try to get me to buy something else. I did purchase a lab coat, only to return about two hours later for a credit. I found the missing item, (goggles), at American Science and Surplus and a lab coat that was six dollars cheaper; so I returned the first lab coat. There was a second woman who seemed a bit suspicious of me, (perhaps it’s my pensive demeanor — all 5’2″ of me), but eventually, she softened and was agreeable, after I explained my first encounter, (which should not have been necessary). All’s well that ends well, sort of. Because, I ended up not really purchasing anything from this store, because I found a better price. Still their customer service is worth something and if there was something that I really needed, like a hard hat, (However, I would first check American Science and Surplus first), then if the price were right I would make a purchase at Work ‘n Gear.