Macy’s

My boyfriend and I were looking for a new mattress and asked a girl that was around the area for help and she told us to go back tomorrow at noon, since the person in charge of said departmentwas unavailable. I was holding a brochure for their credit card and the girl asked me if I had questions about the card and I said «no thank you, I’m with him.» In ENGLISH. ENGLISH!!! Then the girl asks me if i would feel more comfortable speaking in Spanish. My boyfriend and I looked at each other like what the hell? Were we not speaking English just now? So my boyfriend said to her «We were both born here, and we both speak perfect English. We were speaking English with you just now.» We could tell she felt awkward about it, but what the f***? Why would you ask that to someone if they were speaking perfect English with you? This is the first time this has ever happened to us anywhere. We didn’t even bother asking anything else. We walked back to our car and just left the card she handed us, and the brochure on a table nearby. That was just ridiculous. Don’t even get me started on the restrooms! I went to use the restroom, and i walked by at least 3 stalls filled with feces. Looks like people don’t really know how to flush. I’ve seen cleaner public restrooms in Turkey. Have you ever seen a traditional Turkish toilet? This place is just a mess! Rude staff, and disgusting restrooms.

Asked for help from two different workers was treated I was in the way… terrible customer service, so I left. Will not be back to that Macy’s EVER!!!

Bad bad bad bad bad bad bad bad bad …2 months to get box spring was never given my 100 $ credit went to store nothing they could do… Bad bad bad don’t buy anything from Macy’s takes your money and could care less about if you ever get the product or if you are even happy with it … Bad bad bad if I could give less then one star I would

This place completely blew me away after reading such negative reviews on Unilocal.After having to head there for an emergency suit purchase while on vacation, I was very nervous about having any success. From the moment I walked in, I was pleased with the cleanliness, selection and most importantly the excellent service.

Horrible customer service in the bags and purse department. I wanted to exchange a purse that was a gift and they’re all on the defensive and their demeanor were not good at all. Will never purchase anything here especially for a gift since they apparently make it hard to get exchanged.

Definitely a white trash Macy’s. They don’t carry any of the higher end products a normal Macy’s would have — maybe because the clientele can’t afford it? I was very disappointed in this store. Add to the fact that it was busy, but considering it’s 3 days before Christmas, not THAT busy, and still there were hardly any sales associates there.

Macys is Macys and this is a small macy’s but they’re trying.

If I could give negative stars, I would. The store is filthy, mold everywhere, bathrooms that look like a bad 1970’s horror film, and the selection of men’s underwear, ties, and other items is really low-​end. They did a cheesy remodel in 2005 that removed any semblance of character this store had, yet refused to fix the leaky roof or air conditioning system. Go to the store in Merritt Square if you must shop in Brevard County… to do any real shopping, you will need to go to Orlando.
One positive note, is that I have to say that the staff is spectacular here.