This is a small hole-in-the-wall shop, and I like trying to support local businesses, but I will not being using this company again. They seem very undermanned, as it has been my experience that they are never here during their posted working hours. I can’t comment on how reliable their repair services are due to the fact that I can’t reach them to get any work done. But don’t worry, if they are not here, you can drop off your computer at the shoe store located directly behind them! I guess the fact that so one is ever there could be taken as a great sign of business. I hope others have a better service experience than I did. As a plus, they are great at returning phone calls… that earns the second star.