Serenity Wellness Center

(⁹¹⁄₁₀₀)
I used to be a Groupon whore.
I’d check it every day to see what deals were available.
Then I got burned one too many times and cut back from using it.
I decided to give it another shot & I’m glad I did.
Thanks to Serenity for a very pleasurable experience.
I booked my massage for Friday at 12:30. I was a little late because I was confused by the parking lot situation. They share it with a few other businesses. I actually parked right in front of it & drive further up. I’ll know for next time.
I’ve never had a male masseuse before but John made it very comfortable. I got a deep tissue massage with a hot towel, scalp massage & herbal tea. My massage was indeed deep but John made sure to check in on me to make sure the pressure was okay.
Even though I was late, he still managed to give me the full hour. You can’t imagine how grateful I was. They have a deal where they give you 50% off certain services for first time customers. I ended up buying a 90 minute massage for $ 60. I can’t wait to use it.
I’d definitely recommend Serenity & I’ll be back!

I found this center through group-​on, my best friend and I decided to treat ourselves and go for a massage together. Scheduling an appointment was rather annoying when we first called the phone was answered by a rude lady who wouldn’t talk to us unless we filled out the form on the website, which I didn’t mind filling out the form she just sounded so dismissive.
After filling out the form and scheduling our appointments for a Thursday, we stopped in and first impressions of the place was that it was very small and had a charm to it.
My friend was just coming out of her massage and I was slightly early for mine, sitting in the small lobby are was nice I loved that they had little copper glasses for the detox tea (we received a sort of bundled deal that included the massage, aroma therapy and detox tea) which Helen explained how the tea was served and how it worked which I was very happy with.
Helen was very nice, however she did try and guilt trip us into leaving a tip. Almost the entire sit in the lobby for my friend and I after our massages was her explaining how people don’t leave tips and how that hurts the business. How they don’t really get paid with the groupon ticket and how she has a part time job at another business to support herself and things that really ruined the feeling I had after a wonderful massage. Which I completely understand, I am sympathetic to your problems and am really happy to leave a tip no problem but I feel as though as a customer that isn’t my problem. It is not my fault that you signed up for a groupon service and your not being paid, I paid 50 dollars so in my mind I paid you for a service plus tip. You dont know my situation, this could have been a gift and your pressuring someone to leave a tip. Yes its common courtesy and your basically an asshole if you don’t leave a tip but that changed the whole environment for me, it was just a bit much from the time that we sat down to the time that we left. I don’t think that she handled the situation well especially talking to new customers, its not our fault that previous customers didn’t pay you a tip. Frankly you dont know my situation I could have had just enough to pay for this massage and you didnt really give me the opportunity.
I really loved the person giving the massage, he was very nice and helped me to feel comfortable since this was my first time. He asked me basic questions and explained what he was going to do. Everything was very modest, I was covered completely with a blanket and didn’t feel comfortable once. I would definitely love to come back and have another massage with him, but don’t know if that will happen.

My girlfriend and I never had a massage before! I’ll tell you one thing… it’s definitely a life changing experience! We realized that how sore how our bodies really were until we finished! It’s like Heaven! My girlfriend and I would be more than happy to refer friends and most definitely return!

I found Serenity with Groupon. Had an amazing Valentines Day deal for a 1hr couples massage. Because of the holiday it did take a couple of weeks to get an appointment, but that is understandable.
Place was very easy to find. The staff was very welcoming and pleasant. The massages were GREAT! Very relaxing and they took their time.
I don’t have anything negative to say. I would certainly like to go back in the near future!

I found this place through groupon. I had issues with scheduling my appointment. I wanted to go on a Saturday since they told me they aren’t open past 4. When I showed up to my appointment a lady sitting outside smoking said that she called me to cancel the appointment but it turned out that my phone number in the system was wrong. She walked me in and we rescheduled it for a weekday at 6 which I thought was odd since they told me they close at 4.
The person doing my facial was also the receptionist and she locks the door during the facial. If you arrive to the appointment early you have to wait outside which I thought was odd. I think she told me that the receptionist left and they didn’t replace her.
I eventually received my facial and I had no complaints about the service. It was my first time getting a facial and she was very knowledgable. At the end of the appointment she recommended a couple of products that I declined. She also recommended a different treatment for another visit at a discounted price. I accepted it and scheduled the appointment for it. It was a little odd that she made me pay for my next appointment in advance. She also gave me a business card with the normal cost of a facial and a breakout of tips based on various percentages. I thought that was odd but I have seen people use groupons and not leave a tip.

Very customer un-​friendly. I bought a Groupon and went to this spa for a microdermabrasion treatment which was ok, and I bought some products, plus paid in advance and scheduled a facial for several weeks later (I spent a total of close to $ 300.) When I missed my appointment for the followup facial because of some very difficult family problems, I was told that I had forfeited my $ 100 paid for the facial, and they would only give me a $ 50 credit. I am in a service industry myself, and we would never do that to clients, because in the long run, it loses you customers. It will definitely lose me as a customer to this business.

My day started off in excitement with the hopes of complete relaxation knowing i was about to get a massage at Serenity as well as a Facial. After walking in and not being greeted, I figured the massage therapist was still getting the room ready, but soon understood this was going to be an adventure. I completed my intake paperwork explaining the two reasons for my visit, number one being relaxation and the second an intentional mention of tennis elbow that was flaring up. Neither were the focus throughout the massage experience. Joan started me off in a Silver hotbox that made me sweat nor did it help me relax per her suggestion. At first I was to be sitting there with a towel on for 10 mins, that turned into a full 30 mins. While sitting there the therapist wandered around the room and passed gas as she was piddling around. What happened next was unbelievable… I was directed to get onto the table and just drop my towel. The whole massage experience was shifty, uncomfortable and not at all relaxing. Usually during a massage you are so entranced you never want it to end, this experience was quite the opposite it couldn’t end soon enough. Nothing was balanced nor did I feel like I had the «AHHH that was great» feeling. I was left on the table a few times throughout the massage. This is not normal. Nothing on my body felt relaxed but more tense. Never again will I visit this location to be left on the table without the sheet over my back as she left the room, barely telling me that the massage was over. This is an experience I feel I wasted my hard earned money on, well you live and learn I guess. Please be aware of your therapist before scheduling your massage. ONE STAR
On the other hand the facial mentioned above, was extreme heaven. For a facial virgin I was taken care of by the best, in my opinion. I was allowed to relax and given the option to learn or just take the experience in. I did a little of both. Even with the bright light in my face (with eyes protected) I relaxed and was able to chill within the environment. This is a must for all who are interested in a facial… I would recommend Helen to family and friends. I also must say I now have beautiful eyebrows and glowing skin! FIVE STARS

Helen is a saint. She has totally changed my face 180 my acne, redness and just all over spots have complete gone away. I get the custom facial as I have complicated skin and Helen is gentle and very detailed. I keep coming back, totally recommend this place!

THIS PLACE IS A DISASTER. The only reason I gave one star is that the masseuses are excellent. (But we can find them at other places, so as not to have to suffer through the awful office part of the business.)
Otherwise, every aspect of running that business is D level.
We made appointments, which they lost, so when we showed up for massage, they turned us away (this happened twice). One time, we showed up In the lobby for a massage appointment, only to be promptly asked to go out on the sidewalk, because «the door should have been locked, and it’s not possible you had a massage scheduled tonight!»
Another time, we showed up to find that the masseuse had called out that day (but no one bothered to call our cell phones to cancel).
We prepaid for visits and had gift certificates. But when we attempted to schedule an appointment, they could not find their copy, so insisted we hold on the telephone for 15 minutes while they rifled through their files, trying to find their copy, which they had lost.
When we showed up with certificate in hand, they made snide comments about the certificates, almost to insinuate they were fake.
We showed up for a massage, and stood at the receptionist desk, while the receptionist ignored us while typing text messages on her phone, only to be finally greeted with,“your name?”.
A massage is supposed to be relaxing, fun, and make you feel special. This place will make your blood boil.
I suspect, based on the other bad reviews and corresponding responses, that the owner doesn’t get it, and wants to make excuses.
This place won’t last. There are plenty of other places that know what they are doing.

Groupon had contact Serenity Counseling and Wellness LLC on my behave. Groupon then informed me that Sernity was going to contact me within two buisness days. I never heard from Serenity. Groupon refuned me the money I paid for the Groupon.
Warning though Groupon is still offering their services!

HI. In response to Gregory B’s review, Helena that was actually me you were talking about. I had that appointment and I did call back to reschedule and no one has actually gotten back to me. Yes, I was very concern about my male therapist who had the family emergency that day. I do not recall being told about a free upgrade and extending my groupon. That’s nice to know that you guys are willing to do that. My mother will be there this week; however, I will be unable to use the groupon due to scheduling conflicts but another friend of my mother’s probably will. I hope you will still honor your words I have read on here today. My name was Wendi.

Don’t waste your time going here. I had an appointment but was told the therapist was missing. URG!!! So it was ok to waste my time driving all that way. Hokey little place from what i saw. Save your money-​go eleswhere! Walked out.

If I could give this place 0 stars, I would. I purchased a package of 3 facials on Groupon. My first experience was mediocre at best and the owner, Helen, rambled on throughout the facial but I was thankful that they honored it even though it had expired by a few weeks. After attempting to get my 2^nd facial, Helen was adamant that I would have to pay the full value since it had expired. I mentioned that they honored the previous time and her assistant affirmed that they had made an exception. Helen insisted it was just for that one time (though there was no mention of it applying only once, ever). When I asked about using the remainder of the promotional value for this one treatment, Helen refused, saying that I could only use ¹⁄₃ of what was left. Such BS. Helen is a slimy saleswoman through and through with absolutely NO business or customer service savvy. She got called out on her BS and instead of using it as an opportunity to gain a loyal customer, she double-​downed. I will never go back and if even one person chooses not to go or stops going, my time spent sharing this horrendous experience was well worth it.

I had a Groupon for a Dermalogica facial. It was challenging to make an appointment. I tried calling and emailing and it took 2 days to finally speak with someone. The experience at the spa was fine. The person at the front desk was very friendly and helpful. She offered coffee, tea, water. The facility is very small, but clean. The building is right on Baltimore Pike, which is busy, so the treatment room was a little noisy. You can hear people talking in the lobby during the treatment. The esthetician was nice. She seemed to be rushed. I have had plenty of facials, so in comparison, I thought this one was lacking. She sped through the first cleansing. The shoulder and arm massage was rushed. The face massage was better. She even mentioned that she does massage therapy, which I found interesting, since I didn’t really think the massage, other than the face, was that great. As far as the products used and overall results, they were very good and I was please. The disappointment was with the overall experience and not feeling relaxed afterwards. After the treatment was done, she just said, «I’ll see you at the front desk.» It wasn’t like at other places where they tell you to take your time, etc. No one offered anything to drink or as most places do suggest that you drink plenty of water the rest of the day. I just think this was a little spotty in terms of the overall experience.