Stephens Automotive Transport

Highway robbery. I parked and paid for parking but neglected to leave the slip on the dashboard. Bad move on my part. Stephen’s towed the car. I went to pick up the car and was told cash only. The cost was $ 128. Fortunately, I did have $ 130 on me. I expected $ 2 cash but they don’t give change! What a shakedown!

Total pompous jerks. My car was towed from assembly row (advertised as FREE PARKING) less than 15 minutes after I parked it. Discovered my car was missing, could not recall seeing any signs warning of the possibility of being towed, but wandered all the way around the huge lot and finally found one. ONE sign, which must have gone up today as I am certain it was not there previously. Called them and the guy who answered was an ass to me. Just not a nice person at all. Had the same experience when I got there and paid them. Guy was a total jerk. Tried to not give me a receipt; only gave me a one when I asked and haughtily laughed when I pointed out that the driver didn’t sign it (yet I was forced to sign it). Asked my address and I asked him why it was needed, his answer was I need to write it down here. Sorry but that doesn’t explain WHY you need it. I said «just use the one on my license» and after he started writing it down he said «fine, I’ll just call the cops and get it from them». So unpleasant and full of himself. Sorry I’m not bursting with happiness after coming home from a long day of work (where yes, I DO legally pay 33% of my income in taxes — something I am sure Stevens Automotive does NOT do) to discover my car missing. Not to mention it was just above freezing and also raining when I got there. No need to go out of your way to be unpleasant, rude, and offensive.

I wish I could give this place negative 5 stars. DO NOT use this company unless it is not your choice. Unfortunately, in my case, I was in a car accident and the Medford Police called this towing company to the scene.
My car has been unable to be inspected by my insurance and my accident was over a week ago because this company keeps telling my insurance they are «too busy» to have someone come look at my car. In other words, they want to keep my car as long as possible because they are making money off of it just sitting there and in the process wasting my time and making it impossible for me to figure out what is going to happen with my car. This place is a joke and they are scam artists.

This place is a joke. I’ve had to use them a few times in the past… A few times unwillingly… And every time seems to turn into a hassle. The drivers always seem to be miserable. There’s been times the owner pretends to not be the owner and feeds you a giant lie. (He has told me in the past he is the owner) it just seems like a very shady and unprofessional company. I recommend using another company. I’ve personally have recently found a very good company that I would recommend for absolutely anything towing related you may have.

No one likes to get their car towed. I parked in the wrong place in the most recent snowstorm. It wasn’t a happy way to start my day, but I owned my mistake and walked to reclaim my car.
There was a small issue in that they don’t open until 8am, which I found out at 730 when I arrived. They accept cash only, which I found out was because they have had people come in, pay with credit card, and immediately dispute the charge. They were entirely professional and respectful to me, I also went in with a calm demeanor. It came to $ 130. The ATM there charges a $ 3 fee.
For a towing experience it wasn’t bad.

Too bad you can not select zero stars as that would be more appropriate for this company. They towed car from parking lot stating there was no parking ticket on dash. When we showed the ticket was on the dashboard under the shady part of windshield, they would not accept it and made us pay $ 130 cash for the tow. Because it was a private lot, we had no legal recourse. Beware of this company and stay far away for it.

Absolute criminals. I’ve been bent over by towing companies before but these guys take the cake. After walking three miles to rescue my car, I arrived to find nobody there even though I spoke with them on the phone 5 minutes prior to let them know I was coming. I called again and the employee informed me he had just stepped out but his other driver would be there any minute. About 15 minutes later the employee who I spoke with on the phone finally showed up to take my $ 131 which would only be accepted in the form of cash…