Men’s Wearhouse and Tux

I’m not a big suit guy. I decided I’d wear one on this trip, went down to the basement where my suit had been in a box since I moved here 10 years ago, Well, the moths got to it long before I did. But I really did want to wear a suit, so I went to Medford. The entire staff there is so low-​pressure, cheery, and friendly, and the main guy is extremely knowledgeable. He wasn’t turned off when I said I never wear suits and so don’t want to spend a ton. He led me into a gorgeous, dark olive wool Ralph Lauren number for under $ 100! Ridiculous! They did minor alterations so it fit like a glove and looked like a million. They showed me some dress shirts, but I said I’ve never paid $ 50 for a shirt in my life, although the quality was something I’d never had before, either. No problem, closeout shirts for $ 20, same quality, fantastic. Shoes? No problem. Leather dress shoes, closeout of course, simply the most comfortable dress shoes I’ve ever worn, stood all day for four days in them, $ 70. OK, I splurged on the socks, not closeout. I can’t say enough about how the staff are so helpful and don’t try to sell you up. I can’t imagine why anyone would rate this place less than 5 stars.

Very helpful staff! My brother and dad both came here for suits. The staff is so friendly and good at what they do. Orlando, helped one of the times we were there and did a great job. They have also have a good selection.

I went to Men’s Wearhouse and Tux in Medford recently for a wedding I was in. The process of the tux fitting started well enough back in March (wedding was this month) with the initial visit and down payment. Everything seemed pretty straightforward but things turned for the worse as the wedding day approached. I had to go back 3 more times once I was notified my tux was ready for pickup. The main issue was they didn’t take correct measurements and I need 2 alterations. Then when that was done, they lost my vest so they had to get another from the main facility… that needed another visit to pick it up. I was concerned as that was also the wedding day. Luckily they were able to get it in time but it was stressful. I“m certain there are better tux shops locally so I would recommend to others that they investigate those businesses for better service. The staff were nice enough but the place seemed very disorganized.

They should change their slogan to, «You’re going to like the way you look, but hate the way you are treated».
I went here to drop my suit off for pressing. All sales associates were helping people, and I stood at the counter for about 5 minutes before someone came over and helped me. Nothing abnormal at this point. Everyone who looked to be getting a suit seemed to be getting attention (I figure their sales people operate on a commission model…). I needed to pick up suspenders, so after turning over my suit, I was shown to the display. I grabbed the pair I wanted and returned to the counter where… I waited… and waited…
In this 20 minute period that I waited to be rung up for suspenders two separate sales associates walked behind the counter and intentionally avoided eye contact. One kid looked stoned and like he didn’t even want to be there. I saw him wandering aimlessly around the store and thought my wait was over when he went behind the counter… but he just floated right by me… not even a glance, or acknowledgment.
The other associate was working a phone call, so I slightly understand the avoidance. Still, a ‘someone will be right with you’ would be nice, or so I was thinking until I heard how rude this woman was to whomever was on the other end of the phone. I think it was a customer calling saying that the Nashua store was supposed to put a shirt behind the counter. The woman very coldly said, ‘there’s no shirt, nashua never called here’. Now… I know how retail works, there’s a bunch of different people who could have fielded that call. She could have handled that a lot better, and not been so cold. It was straight up rude. Say you can’t find the shirt but you’d be happy to see if they have the one the person is looking for… which she had to do anyway since the person on the phone was persistent and resisted her cold dismissive tone.
So, in my 30 minutes in the store to drop off a suit to get pressed and buy a pair of suspenders… which should have taken all of 5 minutes… I learned a lot about this store. Luckily someone who was finishing up a sale, saw I was waiting and got someone to come over and help me. He was my angle, my saving grace. If not for this man, I would ave put the suspenders back and probably asked for my suit back.
I got what I needed and left extremely frustrated. I returned at the agreed upon time to pick up my suit. I hoped, thought, and prayed this visit would redeem the store. Apparently two sales associated called out (friday night!)… I asked for my suit. The man went to fetch it… came back without it… thumbed through the rack, grabbed something and went back to the back.
What was hanging on the rack not pressed? well it was my suit! ‘just a minute he said’, he claimed that the suit was mashed up against other garments and just needed some touching up. Alright dude, I just saw you grab my suit off the rack it was placed on when I dropped it off and the pressing machine just got fired up. Don’t lie to me. What annoys me most of all, is if they could press it in 5 minutes, why didn’t they offer to do that while I was waiting forever to buy suspenders!?!
Seriously, the customer service in this store sucks.

The worst tux experience I could imagine. The color swatch we were given to match dresses and flowers to did not match the color of vests and ties that M.W. gave us. The tuxes came in on time, but most groomsmen didn’t receive calls/​emails to pick them up. The store assured us they would be open on Thanksgiving when we ordered the tuxes (our wedding was Black Friday), but that week when my groom picked up his tux, he was informed they would be closing for Thanksgiving. 2 of the suits came in dramatically incorrect sizes and groomsmen had to pick up their tuxes day of. For someone in the wedding business, I expect much more. Brides beware!

It’s prom season, so I understand that the staff at this Men’s Warehouse might be overworked, annoyed, and otherwise engaged, but talk about some rude, brusque customer service.
I had to come here for a friend’s wedding. Our initial fitting took too long, partly handled by a part-​time staff member who demonstrated little understanding of men’s fitting. My jacket was clearly too large, and the associate who worked on me basically ignored my concerns and uncomfortable body language. This was a month or so before the wedding.
During that month I dropped enough weight that I was concerned that the already too big jacket would be enormous, so I called the store on a Monday (supposed to pick up tux on Wednesday) to see if it had arrived in the store early. The associate LIED to me, saying they’d called me earlier that day to say the tux would be there. He then LIED again, saying they’d call me in an hour to confirm that the tux had made it off the truck. Neither called happened.
I went by the store anyway and my tux was there. Trying it on, the sleeves were a bit long, so I left it with them to be altered. No problems with this except that the store felt to be in disarray (again, prom season, I get it).
Finally, picking up my altered tux, I had to wait AGAIN for almost 40 minutes while the stores associates were clearly scrambling to find my tux. They tried to reassure me by re-​asking me my name to see if I’d made an error. I was made to feel like an annoyance to their otherwise useless existence. One associate literally walks around in his tailored clothes readjusting displays. I imagine he’s a dressing consultant of some sort. others hang around the cash register or away from waiting customers – easier to ignore the frustrated patron than address their problems.
Two-​Stars only for the one attendant, Chris, who stepped up and actually did some work. After approaching me to see what my wait was about, I asked him if knowing that my tux had been altered would help them find it – it of course did. They had my tux elsewhere. No one explained to me what had happened, though I watched one associate grab my already found garments and announce to his co-​workers «it was right here!” — no. it wasn’t.
Finally, they offered to «press» my jacket – the amount of time it took to do this suggests that no one ever actually got to my alterations in the three days that I gave them and that it was done in a rush. That or offering to press my altered tux was just a lackluster band-​aid on an otherwise sour experience. On my way out the associate who fitted me originally called out to me – like I was some nobody – and apologized for my wait. Here’s an idea, why not walk about and apologize sincerely rather than yell out at me like I was a street performer.
I’d often thought I’d go to the Men’s Warehouse for some dress clothes, but with all the time I had to walk around their store I could see clearly that the BOGO «deals» are either ways to move off-​season suits (dated) or overpriced dress shirts.
The groom’s experience, it seemed, was a bit better. He at least gets something (a voucher or a free rental) for subjecting the rest of us to this 9^th circle. The model (requiring me to use their service) lends itself to sub-​par attention and long waits. Consumer beware.

As my bride and I were planning our wedding we came to the realization that we were having a rustic chic themed wedding. She and a friend selected a beautiful gown (which I didn’t see until our big day), but I was unclear what I was going to wear.
We were greeted by Garrett, who turned out to be an assistant store manager. He was very friendly, helpful and patient as we picked out an outfit for me to wear to the wedding (tweed vest, white shirt with french cuffs, brown pants and a really great tie) and the rehearsal dinner (grey pants and red button down).
All of this took place 2 weeks before the wedding so there wasn’t a ton of time to schedule the alteration appointment. The woman who does alterations was pretty brusque — but she was obviously working on alterations in the back and not interested in lingering on the floor. Everything was ready two days before our wedding and fit perfectly.
They were having a really great BOGO sale — so my rehearsal dinner outfit was free and I was able to get a belt because I purchased a tie. The money I saved made the amount I spent feel much better — and unlike my bride I’ve already been able to wear both wedding outfits again.

What awful customer service! I used them for my wedding two weeks ago, all right orders were wrong! Shirts, tuxes and pants too small! One person in my wedding had to go back 4 times to be fitted! And the others a minimum of 3! Outrageous never going back!

My brother and I went in here to get a deal on the Buy one get one free suit deal. They have a decent selection of suits and will cater to your price range. The salesman we worked with had knowledge, was nice, and not pushy at all. The tailor was great and fitted the suits exactly to our liking.
They put together numerous looks (Shirt and ties) for different occasions and were nice about us kindly deferring the offers.
The best part about this is my brother had an interview the next day within 12 hrs of purchasing the suit. They tailored the suit in that time and opened the store an hr early the next morning to accommodate us. That is great customer service — I will be giving this store more business!

Stopped in, received excellent service. Garrett was a great help, not pushy at all. Will definitely be stopping in again when my man needs to get done up!

We went here for our wedding tuxes, and it was a nightmare! They gave us the wrong vest for my husband, all of the tuxes were ill fitting. No one told us before hand that they do not tailor the tux so it was a mess! They told us that we were going to have to pick the tux up at another location closer to the wedding, which when we got there the tux was actually back in Medford! so they had to overnight it to the NY store where we then had to drive over an hour AGAIN to get. It was a terrible experience! The NY store however was a great help and did make things a little better.

I came to this location on a recommendation from my Dad. He said you can get some really good deals on a nice suit, he didn’t warm me that they are seasoned sales people and they do give you the hard sell. So you might walk out feeling that you bought more than you originally anticipated, but «You’ll like the way you look».
The sales process works like this:
They have you try on a selection of suits, regardless what kind of shoes your wearing they’ll ask you to wear a pair of their new shoes for tailoring purposes. The idea is you might buy those as well.
While you’re trying on suits they’ll let you know the specials going on and they will be setting up a selection of shirts and ties to match your suit. Mine was the second suit or blazer is only $ 100 more.
They’ll show you the selection of shirts, which regardless of the price tag shown, will usually be sold to you for about $ 50. There are similar deals on their ties. You can get better prices if you shop around but they do a nice job on the matching and it is convenient.
Lastly, all of the tailoring is extra, unlike when I have shopped at Macy’s or other larger malls. Overall I was very happy with my experience here. The tailor Gino was so professional and authentic too.

Went in on a Sunday as soon as they opened with the boy who was in need of a suit for an interview the next day. The salesman (I think Gino?) was really nice, friendly and personable. He measured the boy, found 2 suites that made him look sharp and were even able to have them tailored that day! Super nice, and super fast. Yes, it’s not cheap, but it’s quality, and they offer lifetime tailoring for free (I think) plus free pressing. We were in and out of there in probably 30 minutes. Unheard of! Highly recommend.

I do have a disclaimer, I worked in this Mens Wearhouse for over a year but was a customer BEFORE and AFTER that time. They were a great place to work, and a better place to shop.
The tailors in this location are among the best in the area, in fact many of the older Italian residents of Medford who have been wearing the same Italian made suits for years come to the store for tailoring. In reply to the previous poster there is a great return policy, much better then any other place Ive ever shopped. YES some customers over bought, and we saw them a week or so later and we were happy to help them out.
Heres the bottom line, for less then 500 bucks you can get a decent basic set up. While your trying on the suits the staff is putting shirt and tie ensembles on the table, custom made to match the suit your trying on, your lifestyle, and if stated your budget. At that point you can just pick up the ensembles or swap things around to your liking with (or without your choice) of the staff. Last time I shopped there you got a 10 percent off coupon for your next purchase if you were renting a tuxedo.

yes! first to review.
do not shop here, dont even think about coming in to peruse, if fact tell everyone you know that unless you want to be treated like a moron and shafted with misleading sales tactics, stay far away from the mens outhouse.
youve been warned!