Kohl’s

This store used to be better but it’s unorganized, hard to find things and their size selection has decreased significantly. Don’t bother with this location.

Walked in looking for a jacket and found nothing but a dirty, unorganized store that looked more like a Goodwill then a Kohl’s. Staff also looked and talked like hood rats. This company wonder’s why its almost out of business.

(NOTE: THIS IS FOR KOHL’
. I could not find
for which to write a review.) They sent me the wrong item. I did not open the item and then went searching and searching on their website for the phone number to call. It was quite typical that their phone number is buried so that the customer has to dig to find the number.
So I find the number and then call. It’s clearly a call center in India or someplace in the middle East. I speak to someone. He states that the only thing that they can do is to process a refund and to then re-​order the item. I told him repeatedly that that was not acceptable. Ultimately I have to tell him 5 times that I want to speak to his manager.
I get the manager, «Daniel.» (Yeah, right) He’s a trip. He constantly talks over me. I then ask him to speak his manager. He says that there is no one that he reports to. Oh, really? I let him know that unless he owns Kohl’s, he reports to someone. He tells me that he can give me the corporate phone number, as I am requesting that. And round and round we go. He gives the corporate office number and his employee badge. Then he asks if I want him to transfer me to the corporate office. I tell him that no, I do not want him to do that, but that I want to do the customer service phone survey. I am then left on hold for 3 minutes without survey, which is supposed «to start immediately following the end of the conversation.» My suspicion is that he put on hold so that I could not do the survey.
I call Kohl’s corporate office. I spoke to someone named Theresa, Basically I was told that I had one of two options on getting the wrong item back to them. 1) They would email me a UPS mailing label, which I had would have to print for sticking it on the bag or box, which I would have to supply, for pick by UPS; or, 2) to bring it to a Kohl’s store. I stated that I do not have the printing equipment to create the mailing label, and that I was not going to go to a Kohl’s store to return it. It was their mistake and not mine. Plus, where I live, an item that was delivered in error can be legally kept by the person who received the item.
THEN, to get the correct item I was going to have allow them to process a refund (that could take 7 – 10 business days!) and to process a new order. I don’t believe for a second that the discounts that I had received would have been applied. I stated that I wanted them to simply send the correct item to me. They refused.
I then spoke to Carl, who was a manager. He stated that I could keep, give away or to throw away the item that I had received in error. He informed me that he instructed Theresa to submit the refund before he had started talking with me. UGH! I had not agreed to that. So, I gave up and told him so. I said that I am done with this.
Also, Theresa said that if I were to file a complain with the better business bureau and/​or my state attorney general’s office that I was going to have to speak to another department and was going transfer me to them. She said that contacting either them was «going to be a class action lawsuit.» BULLSHIT! Customers can submit complaints simply for those agencies to have on file with the customer stating that they are not expecting any action in response.
Once I get my refund I shall unsubscribe from
and will never order anything from them again.

Everywhere, on the internet on the signs at the store, open 9 am. Nope, took my handicap, 86 year old dad to get a suit, showed up at 930 and closed. Not good.

Besides the associates smothering you like moths to a flame in hopes of opening a Kohl’s card, it’s a great place to shop for baby items.
I come here and snag all white clothing that I dye for my sweet little niece. I wasn’t planning on shopping at Kohl’s but decided to come in when Carter’s didn’t have much of a variety and found a lot of super cheap clothing.
There are a lot of clothes packed into the baby section so it’s perfect if you have kids and are on a budget.
Other notes:
An anchor store in the Meadow Glenn Mall.
Free lot parking.

So headed in for some plain t-​shirts for work. Loved the previous ATP7 shirts and the way it felt. Snagged two of those. Found some more ultra soft and comfy ones, snagged two of those as well. Now both of those, $ 7.99 for the ATP7 and $ 9.99 for the ultra comfy ones. And on top of the price, said, «buy one get one ½ off. Headed to the cashier and she rang up and total came out to be around $ 35ish give or take. So I ask her, aren’t they buy one get one half? She pointed to the computer and said, «no, that’s not what the computer says.» Um, rude. So no thanks, I left the store. Now, I’m headed towards Marshalls and each step further I get away, I get more furious because I knew what I saw. After going to Marshalls, we headed back to Kohl’s because I wanted to make 100% sure I was not insane and seeing that particular sign. I grabbed the previous four shirts and headed to another cashier. She rung up the first two and I asked, «aren’t they on sale? Buy one get one half off?» The cashier said no. So I held up a picture of the sign, for I had a feeling it was going to end up this way and showed it to the cashier. She said, «that’s for something else.» And I told her that sign was right on top of the item. She zoomed closer and said, «read the sign, it says select items.» So no thanks, again. I know how to read and well, if you’re going to say, «buy one get one half off» and have that sign over the selected item that I have chosen, honor it. It wasn’t that I didn’t want to pay what was already so cheap, but it was misadvertised and your staff was rude. Try again, Kohl’s.

Today we came to this Kohl’s store to pick up some clothing and I have to say that this is the worst Kohl’s location we have been to for many reasons.
The first issue we had here was that the store was so unorganized that trying to find clothing was difficult and multiple times we had to climb over clothes to get through some aisles.
The second issue we had here was that none of the items here were priced and we had to scan every single item to find out what the actual price was.
The final issue we had here was with the staff. The staff members «stocking shelves» we too busy talking about their scores on their games to help us out, and the cashier was worse. At one point I we were checking out and my wife was away from the counter on the phone. The cashier then turned to me and said «Wow, how rude to be on her phone.» Well, she’s not cashing out, so what’s the issue.
Overall, terrible experience here and we will only come back if we need to buy something in an emergency.

I love Kohl’s, but this particular store is a disaster. Fitting rooms are overflowing with rejected clothing, the return rack outside the dressing room is full with a mountain of clothes accumulating on the ground under it, display shelves of sweaters are in complete disarray, and the kids section is a disaster. I didn’t see a single employee putting merchandise away; at other stores they have employees re-​folding clothes and clearing out fitting rooms as fast as customers can mess them up. They also crowd as much stuff as they can into the floor space, including large bins of bedding and shelves of product right down the middle of the store aisles (a man in a wheelchair struggled to maneuver through the barely-​wide-​enough aisle that remained, since he had to go up onto the carpet to get by).
Customer service was average. My simple return was uneventful, but the lady next to me was told she needed to go to the front checkout to purchase her sweater; it couldn’t be done at customer service along with her return. That employee was either lazy or completely untrained, because every other Kohl’s store will gladly ring up new purchases at customer service in the same transaction as the return (and there wasn’t even a line).

Kohl’s is generally good for slightly posh men’s clothes at reasonable prices. The site is generally clean in the sense of not being dirty, and classy. The one thing that is not classy is the constant screeching over the intercom, both by employees calling each other and a computer calling employees to the phone or registers or whatever. Kohl’s should do what even the lower-​end Target does and get their employees wireless headsets so they can communicate without annoying everyone else.
The place is a bit of a mess today, in that there are jeans and belts and shirts and everything all over the floor and in the wrong displays because employees haven’t straightened up after an apartment storewide storm of messy customers.

The Meadow Glen Mall is like an old beauty queen past her prime. Kohl’s is clearly the flagship store. I found that this Kohl’s compares to other locations sort of overstuffed in every department, sales racks that are a mish-​mosh of clothing and sales, sales, sales! I think the best departments are definitely athletic wear and women’s clothing. Things do get a little messy and overwhelming so be prepared to comb through racks to find what you are looking for. I’m not a fan of their housewares as it is the one part of the store holding onto department store prices. It makes me think Kohl’s has one foot in the department store world and one foot in the discount chain. So which is it, already?!

Kohl’s has a wonderful selection of of clothes I find great buys here love the Vera wang collection !!
And I always have a coupon I signed up by giving my email and they send me one monthly so I always have a great saving’s
And their clearance selection is great I always find end of he season deals !!
They definily have everything here from housewares to sneaker’s !!
One of my FaVoRaTe places to shop !!

The people that work here are TERRIBLE. They are ancient and bitchy or teenagers and bitchy. There is like nothing in between.
I have a Kohls charge which means you don’t need receipts to return things. I still usually bring in my receipts because they come in my shipping boxes (I hate to shop in stores — because, well, customer service usually stinks and it takes forever to find anything. I’d rather buy it online and just return it).
Anyway, several times I’ve had the staff at this store tell me not to take my paper with me if I have the card because they just need to throw it away. Fine.
Long story short — Monday I take an item to be returned with my card and the item. The item doesn’t show up on my card. They pretty much accuse me of stealing it (which is super fun, because it’s not even an item they carry in the store!)
I leave and come back Thursday with the receipt. The clerk this time, tells me «I don’t need no receipt if you have the card.» Ha. Ya, we’ll see. So, she scans the item, scans the card and tells me it’s not on the card. I give her the receipt. She tells me she can’t do anything with the receipt if the items is not showing up as being on my card. I point out that there is my item, there is my SKU, there is my credit card number — all on my RECEIPT showing I made a purchase. She insists she can’t do anything (in the meanwhile, there is some 80 year old lady loudly complaining about me in line behind me).
So, I leave with an $ 80 merchandise credit I will never use because I will never shop here again.
What store doesn’t credit you for an item you bought, with your store card, that you have a receipt for? Seriously!!!

I went to Kohls with my 30% off coupon to purchase K cups for my Keurig coffee and a new filter. Not too happy that they were not on sale but was willing to buy one box to tide me over. I will not pay $ 17.99 for a box of 18 as a rule. I try to combine the coupon with the sale but had no such luck this time. Walked to the front registers and there were huge lines. I did some window shopping nearby to wait for the lines to thin out. While waiting in the line there was a manager of some sort on one of the phones at the registers helping a customer and speaking very loudly. Then made another call to her manager (i think) discussing what just transpired basically letting everyone waiting in line listen to her. That’s when I said I had enough. I walked back to the housewares department, put the Keurig items back and walked out. She was still on the phone «discussing» what should of been done in a more private location.
I might start looking online for my K cups…

Whoa! WHOAWHOAWHOA!
I know what you’re thinking, «Christopher M. set foot in a Kohl’s? NOOOOOOOOOOOOOOOO.»
Yes I did!
Obviously, I wasn’t there for the clothing (ew.), or the cologne (ew), or the ambiance (ehhhhh, passable). No, I was there shopping for a stellar deal on a shark hand held steamymabob. (YAY!). Along the way I was distracted by various do-​dads for the house and kitchen. I think I am now properly prepared to review Kohl’s.
I always thought Kohl’s was kind of a blowout store, only with brands like levi’s, calphalon, shark, etc. I think I might have been wrong on that, though I’m still not sure.
Here’s the deal: Kohl’s sells really cheap clothes that are a steal [from you] at any price. I work too hard for my money to spend it on clothing that will fall apart soon and look crappy along the way.
Kohl’s also sells bedding, towels, etc. Some of what they have is of acceptable quality.
Their home goods section offers some interesting target-​esque pieces of unknown quality and price (though one sign did advertise a sale, almost none of the pieces were marked anywhere).
Their cleaning, kitchen, electronic toothbrush, etc selection is the best part of the store and really the best reason to wander in. All of this being said, the prices are sometimes a little whack/​
Example:
An hourglass with white sand. I bought this exact hourglass at pottery barn for 19.00. Kohl’s price? $ 39.00
Shark handheld steamer: Bed Bath and Beyond 69.00 — 20% coupon that we all have $ 55.20 Kohl’s price? 89.00
However it’s not all bleak:
Oral B Electronic toothbrush: Various outlets $ 120 Kohl’s price? $ 80.00
Overall, it’s possible to get some great deals here, just make sure you shop with discipline.

I had a suprising experience at Kohl’s today. I hate to sound like a prude, but the reason I preface my story with saying that is that the location attracts mostly lower to lower-​middle class customers, which means sometimes irritable employees, sometimes a messy store, shoplifting, kids running around screaming with no disciplinary action, and crazy people trying to find a cheap deal, and therefore complaining about everything.
That being said, I’d like to say how impressed I am with the store manager and the way he handles his staff and treats his customers. I only know that his first name is Butch.
To make a long story even longer… I lost a ring there in the midst of an hour long shopping experience. Now, at a place like this, honestly, who would return a ring to lost and found? Sorry to be a Negative Nancy, but a small lost ring in a large department store full of desperate people in a poor economy doesn’t bode well.
I left my name and number anyway, and had to shrug it off, knowing full well it would never be found/​returned.
The minute I got home, I received a phone call from the manager saying it had been found by the cleaning guy, and that he would personally hold onto it for me until I could come pick it up.
How awesome is that?
Thank you, Butch. I like your ethic. I bet you run your store well, too.

Kohl’s is half Macy’s, half Christmas Tree Shoppe. I wish was a larger home goods section, but it’s workable enough and you can always find a gift for someone here.
Overall, not a bad department store at all.

Big selection, decent prices, and excellent customer service.

Now don’t get me wrong, I love Kohl’s more than Charlie Sheen loves cocaine and prostitutes. I’m also sympathize with people who work in retail. They put up with a lot of crap. But some recent experiences at this location have me more concerned than Billy Ray over Miley turning 18.
The first incident occurred just a couple of weeks ago while shopping. The entire mall needed to be evacuated for a noxious odor. That wasn’t my problem. The Kohl’s security manager was excellent. He recognized that they would lose $ 1000s in sales and grabbed every employee that could run a register. Smart move. The front of the store was a different story. I overheard the cashier manager (title?) say to several customers «Just get out of the store» and «I don’t care who you’re waiting for, you need to get out». There are several different ways to say the same thing, just not as crude. I was not impressed.
My next experience was no better. While browsing, 2 associates were no more than 15 ft from me carrying on a conversation about their loathing for customers and how they «can’t wait to find another job». Not the best conversation to be having in front of customers. Fortunately I’m a little more lax that most.
I realize every big retailer faces these problems and turnover will always be an issue. But who is responsible for the morale of the associates? That morale transfers the the customers and will gradually develop a poor taste in the mouths of the very people who keep you in business.
Somebody needs to keep an eye on these problems before things go downhill quickly. Because the last thing I need is a Kohl’s associate telling me I’m an a-​hole while I’m blaming them that an item isn’t in stock! The nerve!

Kohl’s might as well be the Bradlee’s that it replaced. Yuck.
‘Nuff said.

It’s nice and clean. Never crowded. Patrolled parking lot. Customer service is pretty good. Nobody discriminate you if you are a foreigner or not, if your English is good or bad. Once cashier made a mistake and customer service took very good care of me. No complaints here.
I shop mostly for kids outfits. My nieces are always happy to get princess dresses and cute accessories: hats and lady-​like purses. They like very much Osh-​Kosh clothes. Believe me you can afford a lot of clothes on your dollar. Good selection and it’s 50% off (sometimes more if you have a coupon). Recommend!

I just bought a toaster oven that I had to climb up shelves to get. I didn’t want this toaster oven but since the two toasters that were in your store that I did want were not available, I decided to treat myself to a toasteroven. FANCY!
I drag the toasteroven through the store, wait in line @ the register and the cashier was trying to get the foreign couple in front of me to sign up for the «Kohl’s Card» and in their broken English they kept asking if it was a credit card? The lady said no, I said yes, they paid cash, I was finally buying my toasteroven.
I get home, open the heavily taped box, take out the toasteroven and place it on my counter.
I smile, but then notice that someone had shoved some unknown item into the toaster vent and their is all this shitty schmutz on the left side of toasteroven.
It’s going back tomorrow. After tomorrow will be the last time I ever go to this Kohl’s in the Shitty Ghetto Glen Mall.
Horrid.
Hey Kohl’s? You have a stupid name and you are in a stupid mall.
I hate you.

This location was great for getting baby clothes. They have 50% off sale often enough, you can get little baby outfits for almost nothing! So that day, I splurged and got my baby cousin 6 various outfits, one of them being a cowboy get-​up with tassles and a star.
For my friend’s recent arrival, I also got a large stuffed elephant toy wearing headphones that act as speakers that you can plug into your ipod or boombox to play music for your child.