Cedar Appliance Company

Great experience with my front load LG washer leak repair. Timely, thorough, professional. Highly recommend Cedar and will use again.

My dishwasher door was getting stuck on the cabinet because of a mechanism in the door (the hinge was loose). They said they couldn’t fix it and that it would require a door replacement. All they could do was suggest that I buy a new door or a new dishwasher and have it properly replaced. They came for about 15 minutes in total to adjust some screws (just moving the dishwasher a quarter of an inch), and they charged me $ 115…for doing absolutely nothing.
I later replaced the hinge myself on the dishwasher which took a while… and it works perfectly now. I would suggest DIY. I thought that by hiring someone to do it for me could save me some time and effort, but these guys just didn’t want to do any work.

We called Cedar Appliance because out fridge went on the fritz – first with a buzzing sound, and a couple days later it wasn’t keeping things cold anymore. They gave us a quote on the phone and we set up the appointment.
To keep it short, the guys that came gave a heroic effort but couldn’t fix the fridge. They spent three hours working (including calling in a third person and going out to buy a replacement part). The guys were very polite and courteous the entire time, and explained what they were going to do and my options.
In the end, they did not charge us any more than the original quote, nor did they charge us for the replacement part (they said they could use it for another repair). They spent far longer on it than they needed to for the price. They did warn me there was a change the replacement part wouldn’t work as a fix, and I said to go for it – expecting to pay even if it didn’t work.
So though they couldn’t fix my fridge, I’ll call them again without hesitation if I need their kind of services.

Integrity. That’s the main thing with Cedar Appliance. Whether on the repair or the sales side, they have a no-​nonsense, integrity based approach that is refreshing. I plan to continue to work with them as long as I own appliances.

Our fridge conked out while we were out of town for several days. We came home to a warm fridge (but completely cold freezer) and a ton of spoiled food. I called Dell’s Appliance, Boston & Cambridge Appliance, Around Town Appliance, At Your Service Appliance, and finally Cedar Appliance. No one else was able to come out the same day (At Your Service doesn’t serve Somerville).
I called in the morning and their operator said they might have availability later in the day so I left my number. They called back in about half an hour and said someone could come out between 1:30 and 3. The service technician came by around 1:30, diagnosed the problem pretty quickly. A piece of foam from the insulation between the freezer and fridge had broken off and was clogging up the drainage, the water that should have been draining had frozen and the fan between the freezer and fridge was frozen in the solid block of ice. They thawed out the ice, taped up the foam so it wouldn’t break up like it had before and gave me some tips in case it happens again.
It cost $ 119 in total, $ 75 for «Technical Service Time» and $ 44 for «Basic Charge». That was probably a lot for what turned out to be a simple problem, but that seems to be around, or even lower than, what other companies are charging for a service visit. Plus I didn’t know what it might have been and now I know how to fix that problem myself in the future. Their website says they take credit cards, but I just paid with a personal check.
In case anyone else is curious about their rates, the operator said they charge $ 69 for the visit and diagnosis, but if you have them perform the service to fix the appliance, then that just goes toward the final price.

I have used this company 4 times in the past 5 years. Once for my stove, once for a washing machine and twice for a dryer. First, I have to say that they are very responsive– I have never had to wait days and days for a repair and they show up very close to when they say they will be there. Second, they are trustworthy and honest. When I called for washer service, they advised me that it was time to get a new one and explained why new was better than repair in this instance. They have worked magic with my stove and my dryer both times they have fixed it (unrelated repairs). They are friendly and fast. I would feel comfortable having them in my home if I were unable to be there. I like being able to repair what I have instead of buying new and these guys help me do just that.

Needed a new thru the wall air conditioner (mine was 20 years old!). Tried to buy at Home Depot and had a pretty ridiculous experience — not sure why they even say they sell them. Anyway, someone suggested I find a GE center and this was the closest one. Great experience, easy delivery.

called for service today, they had a cancellation and were out to me with-​in a couple of hours, from my discription over the phone they knew what part was broken, so the service guy had the part with him, he had it fixed very quickly,
over all, great service, nice friendly and knowledgable service guy,
i would use them again,

Just a nice, old school business. I went in (after going to two other stores, one was a huge chain the sounded like domehepo) with no luck for a dryer belt. As soon as I walked in Phil came over said hello and asked my name. Then he asked what I was in there for. Told him and he got the owner to help me find the part. Phil was really nice and talked to me about the weather and that sort of chit chat. The owner can back and said he couldn’t find the model number I gave him (turns out it was the serial number, ops!) But he found me the most common one and said if I had issues I could bring it back. All in all I was in there for maybe 20min but it was a nice 20min and I felt like they really appreciated my business. I like ‘em!

I had a really good experience with Lenny and a tech that happened to be in the store. I’m pretty well broke these days and I decided to the repair my fridge myself. I live only a half mile away and they were able to order the parts that I needed quickly and easily. Lenny was really friendly in person and both he and the tech actually helped me to figure out how to test one of the parts I suspected was broken.
I was charged less than retail price and was able to get all the parts I needed for about 70% of what it would have cost to order from Maytag.
It made me feel good to work with a local company.
When I walked into the store with a part the tech said, «Oh you need a new Maytag refrigerator thermostat?» It did give me that happy comfy feeling.

I posted a review awhile back and it was taken down. They did an ok job but at every part of dealing with them I felt like it was all about Sales-​even the delivery guys put on a little dog and pony show. You can do better.

Lenny and the team were excellent. they responded quickly and were polite courteous and happy. the team came in and did the replacement of the dryer in a tight area quickly and efficiently. i would recommend them. and as I said toe the boys as they were leaving, I hope I don’t see you again soon but I am glad you are there!

I love this business – just like back in the day. Local, friendly, and down to earth. They repair for reasonable prices, and it’s just great to have a reliable appliance company in the neighborhood!

For the second time Cedar Appliance has come to my rescue. First my dishwasher and now my fridge. They are so customer focused, friendly, responsive and know exactly how to treat customers.
The repairmen who have come to my house have been courteous and cleaned up when they were done. I can’t recommend Cedar Appliance enough!

This is the company that saves us when something bad happens to appliances in our building. With that said I must confess that I have no knowledge of their prices. I don’t pay for it, my landlord does. I do know that she doesn’t mess around so I’m betting they’re not crazy.
What I can tell you about is the customer service. Which is awesome. I never call them directly, my landlord does but when they call me back they are polite, professional, and work with me to find a time they can come out that works for me. Their hours typically conflict with work but both times that they’ve come out they quoted me the typical four hour window and showed up within the first hour. These are people that don’t creep you out when they enter your house. They’re not filthy, and you don’t feel like they’re going to rob you blind. There’s really not enough stars for peace of mind when people are in your home.
The first time they came was to replace our old fridge. They managed to remove the old fridge out without scratching the floor or damaging the walls they installed the new one, showed me the warranty information, and made sure it was properly cooling, and called me later to make sure it was ok. That’s good in my book.
The second time they came out was to fix the igniter on my stove. While I love cooking on a gas stove the thing scares the piss out of me. Anything that can blow up my entire building worries me. Having to hold a match up to that thing to light it doesn’t work in my book.
Again, they were here in a timely manner and got right to work. Unfortunately it needed parts they didn’t have so I had to have them back later. The subsequent visit was again professional and fast. They took my stove apart and reassembled it with working parts quickly. They even cleaned underneath the beast. I haven’t even done that (oops).
Before leaving they made sure I knew that the stove was too close to the wall and showed me the safe distance it needs to be to not mess up the piping (and blow up the house AAAAGGGHHHH!!! {ok, I added that part}), they even showed me how to take it apart to clean underneath (yeah, right).
In case it doesn’t update their hours are 8:30−6 M-​F and their site is: