Bimor Tobacco Outlet

Been purchasing tobacco here, about twice a week, for the past seven years. They always had the cheaper prices in town. I had built friendships with the former staff. They had more personality and loved their customers. However, over the past few months the inside building has completely been remodeled and new staff has been assigned. They are becoming more commercialized and less personal with their customers; it’s like they are now McDonalized! Every time I go in there, it’s a new cashier who has no idea where the products are nor what tobacco product I’m requesting. Have walked out with the wrong cigarettes numerous times in the past two weeks. The staff act like they are too busy to help you and complain that they work too much and don’t get enough training. On Thursday, the cashier didn’t even know how to take my method of payment and asked me to go easy on her because she had only been working there five days and works 15 hours a day between her two jobs. Yet, the manager was walking around doing nothing and never offered assistance. Their prices are no more cheaper than others in town now. I would rather pay more for better customer service. After seven years, it’s time to move on!