Bear Creek

I really like the dental office for children. The waiting area itself is amazing for my other children to keep busy.
Friendly staff as well. Taking my kids there today in fact. If I experience anything negative, I’ll be sure to edit!

I made an appointment here for my son several months back. It was the worst dental or medical experience I have ever had in my entire life. This place actually caused me to cry in my car for a solid 10 minutes before being able to drive away.
The receptionist was nice enough. Even our dental assistant was fine. But there was this other dental assistant, tall, thin, gross makeup, dry hair, in her 50s or so, looks like a smoker, that was the cause of our upset.
Apparently there is only one x ray machine. It was my sons turn to use it and this other previously described assistant kept butting in and trying to hurry us and our dental assistant. She awkwardly dragged this other family into the room with us. I have some social and personal space issues so this immediately freaked me out. My son does as well. Going to the dentist already makes him nervous and this lady just put his nervousness off the charts. I asked them all if they could please wait outside. If you saw this tiny room, you would understand how awkward this actually was.
When our assistant told her we just started, she walked out with a huff and started moving around the room opening drawers and slamming them loudly. I mean SLAMMING. Everything she said was also way too loud for what was appropriate.
I could tell she made our assistant uncomfortable, as well. The way the older loud lady spoke to her was clearly patronizing.
She came back and bothered us at least two more times before I finally said something. I told her flat out she was making me extremely uncomfortable and that we were leaving. She made a bunch of excuses and tried to tell me some bullshit about «having no idea.»
I wish I remembered more details because this was a shocking experience. It was the only time in my life that a customer service experience left me in tears. But– she found my trigger. It bothered me so much because it involved harming my child.
Additionally, the front desk knew what happened and said she would let the owners know when we were leaving. However I never received any kind of follow up or apology. Nothing.
Obviously they don’t care very much at this place.
We ended up getting an appointment at a dentist right across the way in the same complex and it was a great experience.
Edit: I got a strange passive aggressive-​ish «compliment» from a fellow Unilocaler with regards to my use of the phrase «harming my child.»
I didn’t feel I needed to go into detail with this, but apparently Unilocaling also means justifying yourself to others?
Anyway, my son is on the Autism Spectrum and has a few sensory sensitivities. I specifically told the receptionist this when I first made my appointment. I also reiterated this when we arrived, in case she forgot. So yes– the way that the dental assistant acted and how stressed she made everyone around her feel, was definitely harming my child.

The staff is amazing. Quick and friendly services. Plenty of things to keep the kids busy while you wait, and distracted while they are getting their service. My girls always look forward to their next appointment.