Sears Hometown Store

We will always buy our appliances there. Friendly and knowledgeable staff. When our our microwave with convection and vent was installed, it was not only done promptly, but he cleaned up the mess afterwards. We would highly recommend over a big box store.

Friendly, knowledgeable personnel meets quality in-​stock merchandise and all in a convenient location. The new owners are amazing! They definitely aren’t the old owners. Stop in and give them a chance. You won’t regret it!

There is a new owner at this Sears Hometown store since the last review and we have had excellent service from them. It is run by a wonderful family, all 5 children and the parents work there at some point during the week. We went in to look at appliances recently for our new home. Not only did the owner and his son listen to what we wanted in appliances and showed us the best options for the price we wanted to pay, they also went online to assure we getting the best price and price matched each item, lowering their price to match the best deal out there. We normally don’t buy large ticket items the first time we go into the store, but their service was so outstanding, there was no reason not to! They held the items in store for us until we were ready to accept delivery and two of the sons delivered promptly and efficiently on schedule. They installed the items correctly and there was no damage to any items or to the house! We are very pleased with each item we purchased and have been back to purchase other small items from them and they have been just as helpful each time. I HIGHLY RECOMMEND this store!

My experience with the McMinnville Sears store has been FAR less than stellar! on 04/​13/​2014 I purchased a Craftsman String Trimmer Mower ($ 384.00). I used this item two times and it failed to start. I returned the item to the local store and spoke with the store owner. He informed me that the item was past the return date (by 8 days, if you counted business days it would be less). He stated it must be sent out for repairs. I asked him how long that would take and he stated that it may take «two weeks, three weeks or maybe longer». I told him that was unacceptable and that perhaps he could exchange or refund my purchase. He became very rude and stated that there would be no refund or exchange and I’ll just have to wait until it’s done. I told him that I really needed the machine and I couldn’t wait that long. I just wanted to end the transaction. He then stated, «you obviously didn’t hear me, I told you there was no refunds! if I refunded everyone with a bad piece of equipment that came in here I’d be out of business». I told him that he must be kidding and asked him if he really wanted to alienate customers with this rude attitude. He then stated that he was «done» and «that’s the end of it».
I was livid. I left the store and all the paperwork and called Sears Corporate in Chicago. They called him and he again refused any compromise and solution other that me waiting for this unspecified repair period. Sears Corporate, after trying to reason with him, called me and informed me that since he was a «Franchise Owner» there was nothing they could do for me.
I went into the store two weeks later to check progress as I had heard nothing since leaving it there on 05/​21/​2014. The owner informed me that he hadn’t heard anything yet. He didn’t even offer to call and check. By now I was really angry. I asked him to reconsider and just put and end to our transaction and interaction. He stated that he didn’t have to do anything and that everything he was willing to do is being done.
As of this writing (06/​16/​2014) I went back to the store today. I asked him if the mower was done. I went in the back and brought it out. I asked him how long it had been there. He shrugged and stated that it was «probably Tuesday or Wednesday of last week, maybe Thursday». I resisted the temptation at that point to ask him why he hadn’t notified me. I asked if it ran ok now. He stated «who knows». I said to him «don’t you think it would be a good idea to find out?» He pushed it outside and pulled on the cord at least 8 – 10 times. I told him it didn’t appear to be fixed. He stated, «it’s probably out of gas». I said, so now what?”. He stated, its been fixed there’s nothing else he’s willing to do. I asked him if he even knew the meaning of good customer service. At that point he began to raise his voice and tell be to get out of his store and never come back. «Take your damn trimmer, sign the papers and get out»!
I told him to keep it and that I’d just deal with him in court. He stated that «I have lot’s more lawyers that you do and Sears backs me». Then stated that, It won’t cost me anything… anyway Sears pays all my legal expenses”. I was so angry and upset I just left. Sears Corporate tells me that the company policy states 30 day returns on mowers. They just don’t understand why he’s being so rude and uncooperative.
Long story short folks… I pity you if you buy anything in this store and it breaks down! This owner should not be in a customer service based business. I have owned my own business for over thirty two years and if I treated my customers this way I wouldn’t have a business very long.
Save yourself some time, anguish and money and take your business to someone who appreciates their customers! I will NEVER shop Sears again!
— A former loyal Sears shopper, but no longer.