Michael Kors

I will be unbiased to the best of my ability, however as a MK W*ore in a love & light way of course, when you get 5 Star service, one must write a 5 star review.
Minjid (I’ll see her again on Saturday & will correct if need be) zoomed in on me with a gracious pace to offer me her assistance…& we developed a special shopping bond. Not only was this gorgeous & gifted Millennium exuding pleasant pleasantries, she knew her MK products like the back of her MK accessorized hand.
1^st stop, handbags. I’ve been eyeing a small, black leather goodie in the Sloan Collection, a slight hand bag homage to the quilted Chanel Bag minus the lucrative price tag. Magical M not only showed me the handbags of my preference, she introduced me to some other handbags that were on sale, who doesn’t embrace a good sale?
After our tete a tete, I selected a special treat for myself, then went to view the shoes & jewelry. They have amazing sales going on, almost 50% off selected jewelry… had to indulge there as well.
No matter the location, I am always extended such amazing customer service… heck, I better be with the pretty coins being shared, regardless of the sales or not.
I have yet to be disappointed with my shopping experience thus far… MK for MK all day, every day.

I rarely review but feel a sense of duty to share my negative and somewhat otherworldly experience that I had while purchasing shoes at the Michael Kors store at Tysons Galleria Mall in Mclean, VA .
I was there with my boyfriend last week to find a handbag and shoes to wear with my dress for my birthday dinner reservations scheduled for that evening. We found the items we needed, walked around for a bit, and went to our room in the attached Ritz Carlton hotel.
So I put the shoes on and found that the Michael Kors sales girl had put one Right foot shoe in 6, which is my correct size … as well as another right foot shoe in an 8 ½. Lol, so that happened. Fine. I called the store, told them what happened and they said they were still in the store (it was just past closing time), we could come back. So we changed our dinner res, let everyone know, and my boyfriend trekked back to the store to get the correct shoe. I remember thinking it was fortunate we were in the attached hotel, or else we would have just been out of luck for the night since we were there from out of town.
Before my boyfriend left the store this time, he asked her if she was sure they were the correct sizes this time around. Yes, yes, she was absolutely sure.
No… Something told him to look in the shoe box just to double check because he said and I’ll quote «she was somewhere else». Incredibly, there were again 2 right foot shoes, one in the wrong size. AGAIN. She just as before was only mildly apologetic and blasé about her mistake.
We laugh about it now, but I think it is somewhat bewildering and unacceptable that a retail sales person for a reputable brand such as MK could struggle this much with an essential part of the shopping process, specifically, putting two correct shoes in the same shoe box for a customer. Or really, under any circumstance because when would a person ever need two wildly different shoe sizes?
Look, mistakes happen, but to do it twice? And to act so inconvenienced by us? My boyfriend also observed the lack of management to guide this obviously inexperienced/​incompetent sales person. There were just the two sales girls there with no one to swoop in to do customer relations damage control.
On top of the mistakes she made, the sales person was disingenuous while we shopped, and only interested in us in a way that a dog would be about a stranger holding a juicy steak. She seemed nice enough initially, albeit glibly so, but it became quite obvious that she was trying hard to make a sale as opposed to giving us a good shopping experience the way I’m sure she was trained by the brand to do. I will say that the other sales person seemed friendly and made a noticeable attempt to build rapport with us.
I thought about seeking the nicer sales person out to try to exchange the handbag we bought because I noticed a small but visible scratch in on it when I opened up the wrapping. I ultimately decided against it since I’d rather have the scratch than to interact with that one sales person again.
It was a funny experience for us only because we have a sense of humor and compassion for human error, but in terms of objectively rating the quality of service and overall experience: very poor at this location. Just be sure to open up your purchase to ensure your items are correct before leaving the store.

I called here to find a bag that was sold out almost everywhere else. The salesperson, Stephanie, was extremely helpful and found it elsewhere in multiple color options to make sure I got what I wanted. Definitely made me glad to have called that store and not another.

This place has the worst customer service I have dealt with in my life. As my girlfriend and I walked in no one approached us. We sat there for 10 minutes until someone acknowledged our presence. Once we received help and brought a great amount of items, everyone face dropped when they realized the credit card that I pulled out. We were stereotyped and I refused to walk into that racist store ever again. It really is not my fault that they are stuck working a minimum wage job at the age of 40, my apologies. Michael Kors is not even that high class for them to act this way. AWFUL!

Inspect your purchase before walking out.
I bought a handbag from this location back in January for my anniversary. I didn’t get the impression that the women were stuck up, but I do get to witness this behavior because my job occasionally brings me to this mall. It’s just the general attitude of the DMV.
Back on topic. I took the bag home and presented it to my wife. She was very excited. She had been wanting one of these handbags for a while. She took it out of the bag, opened it up, lifted one end of the bag and discovered a pen mark going all the way up the side of it.
I don’t know if it was done deliberately, but I believe it was sold to me knowing there was a mark all the way up the side of it. Something tells me it was deliberate. The lady who sold it to me still works there, so keep an eye out.

I’ve been in Tysons Galleria before for the restaurants but never to shop. Shopping in Tysons Galleria makes me feel poor – I don’t even have anything witty to say about it, I just feel poor. Yesterday, I decided to take a look around the shops because I had a little time to kill before meeting up with my friends for dinner.
I have a Michael Kors watch – my first real watch, purchased last fall – that I love and adore. I was due for a new wristlet (my old one was a trusty 3 year old Vera Bradley wristlet with its fabric splitting at the seams), and with an upcoming birthday, I had been browsing a bit online for a new wristlet. I really liked the Michael Kors wristlets that could hold my phone as well. When I saw the Michael Kors store at Tysons Galleria, I decided to stop by to see the wristlet I had my eye on in person.
There was a man (never learned his name) and a woman, Natalie, working at the store. I’ve been to other high end stores before and have pretty much always been ignored, a given since I look young and I’m never really a potential customer, but it’s somewhat rude none the less. The employees at this store were surprisingly friendly and inviting – definitely not what I was used to. Although I felt intimidated to shop at Tysons Galleria, they made me feel comfortable and at ease.
Lucky for me, the exact wristlet I had been eyeing was on sale! Natalie was extremely helpful showed me a wide range of options, but in the end I had to settle on the one I had picked out beforehand. It was a big purchase for me, but I wrote it off as a birthday present to myself. :) Although it’s unlikely I’ll be at Michael Kors often to make purchases, I’d love to come back to this location.

This place is just like any other Michael Kors store you might visit. The reason I am giving three stars is because the ladies that work there need more practice in sizing watches. They took forever to size two watches we bought there! Literally, close to half an hour. Then we went next door to Macy’s and purchased another watch and the man at the watch counter sized it for us in less than 4 minutes… the people at the Michael Kors store just need more training, especially since watches are a big part of their business.

I am a repeat customer of Michael Kors handbags. The unprofessional behavior I recent received was appalling. As I was browsing handbags, a sales lady asked me «how many months along are you?» (I am not pregnant.) I told her she was incredibly rude and I would not buy anything from the store as they have lost my business.
Their return policy is quite limited. If you buy MK products, I suggest a department store with better customer service and return policy.

I had terrible customer service. The sales ladies were rude and superficial. They only paid attention to the customers who looked like they had a lot of money. One person was working the register which caused a backup. All the other sales ladies ignored the line and went around trying to sell things to the shoppers.
I tried to return some pants I had never worn before. I got them two days earlier. They would not take them claiming there was a scuff on them… I had never worn them so CLEARLY i bought them that way. If they sold them in the first place in that condition they can again.
I will never return to that particular Michael Kors store and I advise anyone else not to go either. The service is terrible and the employees are very rude.

My partner wanted a pricey Michael Kors watch for Christmas, and I made the mistake of buying it for her at the Kors store at Tyson’s rather than, say, at Nordstrom or Macy’s. Within two months, one of the crystals in the dial had dislodged itself. We took it back to the store expecting to swap for one that wasn’t defective and were told no, that wouldn’t be possible – but we could ship it off for repair. Though the watch is under warranty, rather than simply make it right, Michael Kors also charges a fee if you’d like the defective watch they sold to you returned once they’ve repaired it. We’re wishing we’d stuck with a quality watch brand (Fossil makes these for Kors), but regardless, if you want to shop this brand, I suggest you do so at a store that stands behind the products it sells.

Very, very expensive and they lack on the selection side. If you are in to overpaying without the selection, then make this your first stop.

I had called the store to see if they had a particular watch in stock at which they didn’t. The woman on the phone Michelle P was nice enough to send me a text (image) with the other similar options, So glad that she did that! I found an even nicer watch for my boyfriends birthday present. I quickly went over to the store which was very well lit and clean and Michelle helped me pick out an great watch for him. The customer service was excellent, the entire staff was friendly and keeping busy. I def will return in the future to purchase other beautiful Micheal Kors items!
Thanks again Michelle you rocked!

Gorgeous clothes and accessories. I love his collections. They are staples for anyone’s wardrobe ;)