Macy’s

Macys is still Messy Macys. The place is just hopeless. The sales associate was super nice, I felt sorry for her as I needed a manager to take care of my price match from an online order but the manager was a no-​show. I waited and waited AND waited for further assistance. The sales associate finally just handed me the difference in CASH. I’m quite sure that’s not the proper way but after waiting 45 minutes i was ready to move on. The bathrooms are awful, the store is a wreck, and it just never gets better. As usual Macys is just to walk thru to the rest of the mall.

By far the worst Macy’s I’ve ever visited. I went to buy mascara and noticed that they had 1 person working the entire cosmetic section. Finally an employee walked up and was said, «Are you waiting to be helped.» I replied yes and that I had been waiting for quite sometime. She then got on the phone and I overheard her say — «oh, so and so didn’t even show up today? Well, there’s a woman down here waiting.» She then walked over to be and explained that they were sending someone down BECAUSE HER SHIFT DIDN’T START FOR 2 MINUTES! I waited 2 minutes and found that she was playing on her phone. Needless to say, I walked out and will never return to that store.

This was my first and last time that I will be at this Macy’s store. They have the WORST costumer service!!! I was very surprised to see how disrespectful they are towards their customers! The sales representative was not only rude but dirty as well. She had food next to the cash register and took out a piece of gum while helping a customer. When the manager confronted her in front of me, she was still very rude and did not apologize for her bad behavior. Luckily, the manager, Scarlet Harris, intervened and asked her to clock out. I was very shocked that even in front of her manager she would be so rude and unprofessional. This tells you the kind of people they hire, rude, unprofessional, and with no class. I’m from CA and just recently moved to VA and had never experienced anything like this in any Macy’s store back in CA. I am very disappointed and this makes me feel like doing my shopping online because it seems that ALL the MACY’s in VA or near VA have a bad reputation. The Company should do something about it!!!
PLEASE, if you experience any bad customer service at any MACY’s store, you should post it. Hopefully this way, Macy’s customer service can improve.
Also, when I asked for her name, they didn’t know who she was because it was her first time on that floor. Unbelievable!!!

If there is a sale, I will actually visit Tyson’s 1 and 2 to see if choices are different. The store feels less crowded at the Galleria. I usually only shop on sale days when I have an extra sale coupon.

I echo many other reviewers about this store. The store is never fully staffed. And worst of all, when you finally find someone to help you, they are either not fully trained to assist the customers nor interested in helping. They are imcompetent and often make mistakes in transitions. Well, I do have to said, that they are trained well to sell you the Macys card. Instead of making sure customers are happy with their purchase and helped, they will spent 10 minute trying to sell you the Macy card. None of the sales person failed to ask you to open a Macy’s card. What a joke! If I did not live so close, I will never even set my foot in the store again. The corporate should do something about this store.

Please note — do not hire employees that do not understand the importance of customer service especially during the holidays. I find Shahdan to be extremely rude and very aggressive towards us over re-​sizing a watch my brother had purchased from Afghanistan for me as a Christmas gift. We left and found Nordstorm’s customer service to be EXCEPTIONAL compared to Macy’s POOR customer service. I will not be coming back and purchasing any watch or jewelry with your employees at this Macy’s location. I hope that Macy’s handles their rude staff.

As a store to do your shopping, its pretty good. However, working there sucks for big time. I used to work there. The manager in mens is super rude and interestingly, the store manager does not care at all. I already complained and nothing happened. There are so many other complaints on this specific manager and she still works there.
Macys is the chipest company toward its employees. They basically do not give a damn about them and all they care is their own profit.
Every morning they have this stupid rally which is literally the same thing all the time. The store manager always talks about customer service but he actually doesnt give a shit about his employees. When you try to talk to him or even greet him, he has so much attitude. Thats why I never approached him again. None of the stuff they do for their employees is professional and they expext you to be professional! !!÷
I would not recommend it to anybody to work there. I would never ever work there even if I die of hunger.

Great store and super friendly workers. Good Prices and the management team is super courteous and professional.

This place is disgusting and Macy’s should really do something about it if they want the brand to mean anything. The place is ¾ths abandoned, filthy, understocked, and makes you feel like you’re in some sort of weird horror movie where a mutant, half zombie-​half rabid man will emerge from the Martha Stewart Living collection to eat your brains… and no one will hear your screams.
The Macy’s at the main Tysons mall is pretty nice. No idea why they’ve let this one fall into such a disgusting state of disrepair. Avoid, avoid, avoid.

Macy’s use to be my favorite high end department store, but I finding it harder and harder to find things that I want. Perhaps they need to change with the times. Today I was fortunate to find a summer blazer and it was on sale, so I was a happy camper. The men’s section was small and it didn’t offer a lot of good choices. I really want this chain to do better that it has lately.

I’ve had nothing nothing but positive experiences at this location. My visit over a week ago was no exception! Syed Hasan was working in the luggage department. He saw that I had my eyes on the Silhouette Sphere samsonite garment bag! It was Tuesday but once I realized the price at $ 610 I was about to turn away. Syed informed me that a one day sale was starting on Friday and that he could order the luggage for me at the sale price however he would be able to process the order on Thursday. I was hesitant to leave my information but Syed assured me that he’d handle the order, ship it directly to me and destroy my personal information. I came back from my trip and my new luggage was waiting for me! Thank you Syed!!! Hearty thanks to Macy’s for sponsoring Delta Sigma Theta Sorority, Inc. 100 yr celebration in Washington, DC!!!

Their men’s department has a terrible selection but the prices are reasonable.

Prom season is brutal!
We were just in to try to find some spring/​summer work clothes and suit options. While there is a sizeable petite section, all the clothes seemed to need dry-​cleaning. No petite pants fit right. The dressing rooms were a mess. The rack outside the dressing room was packed tight. There were clothes on the floor without hangers. Clothes had accumulated in the dressing rooms to the point that there was practically no room to put clothes we wanted to try on. The second dressing room we went to actually had staff cleaning out the dressing rooms (one beleagured staff woman went into the dressing room at least 5 times to take out armfuls of clothes– I went in to do a run for her too), which was an improvement, but there was a line out of the dressing room waiting to get in.
I don’t blame the staff for their difficulty in managing an obviously busy time. Store management should have increased staff accordingly to manage the situation better. The racks outside at the very least should have been replaced regularly to accommodate the shoppers considerate enough to take the clothes they tried on out of the dressing room.
Shopping there was an unpleasant, exhausting experience.

I was thoroughly impressed with the dress options they have in this store. A far cry from the Pentagon City location which was a complete joke. I was on a mission to find my presidential inauguration ball gown.
I am a size 16 in some things and a size 18 in others. I’ve got one of those bodies that can fit in one type of designer, then the next I will be 2 sizes up in something else. I am sure plenty of people have this problem. Anyway, I started out on the first floor in the Misses section that has hoards and hoards of dresses. I tried on quite a few. Some worked and some didn’t. The customer service was excellent. They worked with me and I had two women helping me at any given moment because they were that determined to help me find exactly what I was looking for. After my power search for an hour, I decided to venture up to the not so huge section of women dresses on the next floor.
Once I started my search up there, I took another 45 minutes trying on things and finally found a perfect match. Customer service was great up there too! I was very surprised because usually I have pretty nasty experiences at Macy’s. Typically people just seem miserable who work there. Totally not the case here. I got the dress, and now I am on the search for accessories and shoes.
Thank you for a great Macy’s experience and the help!

As good as a store can get — value, prices and service!

I tend to hate Macy’s, not only because I worked there, but because I think it is all-​around lousy. Management is lousy; staff, if you can find them, are not helpful or friendly — some barely speak English; the store is always a mess. I find this true of all Macy’s.
However, I’m in a conundrum because I actually really like a lot of the clothes. So I shop at two Macy’s in the area: Pentagon City and Galleria. The staff at Galleria tends to be a bit friendlier than at other branches (though still hard to find) and it is never crowded inside. It is rarely as messy as other locations. I can always get a dressing room without a line (I won’t even step into Macy’s at Tyson’s Corner Center). This Macy’s also sells some higher-​end brands that you won’t find at other locations. If you need to go to Macy’s, go here.

Saleswoman: «Can I help you?»
Me: «Yes…Where is the make-​up counter?»
«What?»
“The make-​up counter… for Clinique.”
«I don’t know what you’re talking about.»
Look of bewilderment on my part, I then pantomime applying make-​up to my face, saying «Make-​up? Cosmetics? To put on your face?»
I ended up finding it on my own. When I got there, another woman approached me, «May I help you?»
«Yes, I would like to purchase some Clinique Dramatically Different Moisturizing Gel.»
«I’ll get someone who works here.»
It’s now time for my 2^nd look of bewilderment… this woman is wearing a Macy’s name tag. She wanders off and returns with 2 other women whom she then directs to help the elderly woman & her husband who came in BEHIND me BEFORE helping me! WTF? Now, I wasn’t crusted in diamonds and oozing Liz Taylor, but seriously…“Help them first.” ???
I had planned on buying some eye shadow as well, but after this idiotic experience I decided Sephora or Ulta were going to have my business instead.

Never in my life have I had such terrible interactions with Macy’s staffers.
Amidst the wreckage of the over-​molested, under-​organized INC department, I found a jacket I liked. It was an extra small and I was concerned it was slightly tight.
I asked multiple team members if they had the jacket in a small and they all said no while breezing past me. It was hard to believe them however, since they wouldn’t look it up in a computer or even look me in the eye for that matter.
When I finally got someone to walk to a computer and look up my garment, we discovered there was indeed a small SOMEWHERE in the store. Then the lady added matter-​of-​factly, «But it’s probably lost.»
I ask, «Have you tried looking for this one before… is that how you know it’s lost?»
She sighs, «Eh, when there’s only one left it’s usually too hard to find.»
My friend swivels her head in the direction of a mannequin wearing the item in question and says, «Is that the small? I mean– if there’s only one left and a mannequin is wearing one, then it would be the small, wouldn’t it?»
The employee sighs, «I don’t know.» And then she just stands there waiting for us to leave.
I say, «Well can you CHECK?»
She reluctantly replies, «Why don’t I just see if I can order one for you?»
I am getting exasperated…
«If there is the exact jacket I’m looking for 10 feet away from me, why on earth would I want you to order another one?!»
She rolls her eyes and tells me she has to call Visuals to have them strip the mannequin. Surprise, no one from Visuals is working today. She stares at me blankly.
«Look,» I say, «I don’t want to be rude, but this is not a difficult situation. You are an employee. I am not. Therefore, I think you should be the one to go up on the platform and take the jacket off the mannequin, or at least check if it is the small.»
«Well, do you promise you’ll buy it if I do that?»
Now it’s my turn to stare blankly. Did she really just ask that?
«Umm… I don’t think I have to promise anything. It is likely –IF that jacket is the small– I will buy it. But it doesn’t really matter because I want to try it on regardless.»
«Well this one won’t work?» She holds up the extra small I had handed her five minutes ago when I asked if there was a small.
«I don’t know how to be clearer: I want you to go over to that mannequin, take the jacket off, and let me try it on. There’s nothing more to discuss.»
FINALLY she sighs likes she’s doing me an enormous favor, walks over to the mannequin, climbs onto the platform, discovers that, yes, it is the small, strips it off, and –after the longest odyssey ever– hands me the jacket.
No one really deserved commission, but I bought it anyhow and got the heck out of that god-​forsaken store before the vacuous apathy and frenzied craziness were catching.
I love Macy’s… this one needs some help, however.

Welcome to Macys which sports red tags all over the store heralding tomorrow’s «One Day Sale.»
Oh, let me warn you, the escalator rising from the second to third floors is not in service. Please don’t tell me you’re heading up to the china department anyway. They just hired a new salesperson who is not all that familiar with the stock. She’s still working with a customer and looks too overwhelmed to answer your question.
I have a suggestion, why don’t you come back tomorrow when the store will be packed with people? Surely by then things will sort themselves out and someone will know if your favorite place setting is on sale. Why are you being so insistent? Okay, well, just go over there, get a plate, and scan it yourself.
For a store that is almost over-​loaded with stock, there is a sad lack of customer service here.

Very nice large clean Macy’s with top notch service.
When flying I normally wear short pants, don’t bother packing until right before leaving and always manage to leave my dress belts at home. So I have a large belt collection, now complete with one from McLean Virginia (and a nice light jacket to go with it).
The service in the men’s department was very professional (even though I was looking like a slob, perhaps last deodorant application being 3 flights and airports and 30 states away). I used the dressing room to change into my new cloths (after paying of course).
Would not hesitate to shop here again. We always get excellent service at Macy’s in Texas, and they do have customer satisfaction dialed into a high level here as well.