Bella Luna Day Spa

I recently came here for a couples massage with my boyfriend and I.
Reasons why this place is nice:
* They offer you yummy Turkish tea when you arrive.
* The chairs are comfortable to wait in.
* The Moroccan feel is nice.
* The Moroccan music playing in the waiting area was enjoying and made it seem more authentic.
* The massage room was clean and inviting.
* They use Argan Oil during the massage and a mix between hot stone and Swedish with aromatherapy.
Reasons why this place is not nice:
* Parking — C’mon if you run a business and you are Selling Groupons to 100,000’s of thousands of people you are GOING TO NEED TO LET PEOPLE KNOW THAT Hammam Luna is Bella Luna! WTF We almost left because we thought there was no parking, there was no sign for, «HAMMAM LUNA»!
Correct this for future customers please!
* The ambience is confusing. They need a well trained interior decorator with the skills to pull off the Moroccan theme that they are going for.
I felt like I was in a mix matched room with confusing interior decorating and Egyptian statues with a giant picture of Paris on the wall?
Hire a true interior decorator if you want to have a successful business please. Even when I went in the bathroom there was a saxophone on the wall!?! Wtf is that a Moroccan instrument? Last time I checked NO! — Not authentic. But the mirror was cool, I’ll give you that. Just hire a professional and stick with what you’re spa is about and you will be Much Better! I guarantee it. I’m a professional and I know these things.
* The massage therapists sucked. I can say this because I am a Licensed Massage Therapist myself, I didn’t mention that to anyone because there is no need. I am buying us a massage to relax not brag. But honestly they felt very aggressive, rushed, not thorough and we were both very disappointed. It was sad actually. Are they even licensed??? I’m starting to wonder.
* My boyfriend felt like the girl was nervous and liked him or something. Which made things weird. She made him feel very uncomfortable which made this massage worse. Hire professional massage therapists PLEASE!!!
— I guarantee you if you have a great product — it will Sell Itself! I wondered where you’re girls God trained. I haven’t had a massage that bad in. I can’t remember when! Damn. That’s sad.
There is a reason people keep saying your massage therapists aren’t licensed, because they aren’t! Hire professionals please.
* They had people back to back booked, which made the massage therapists rushed in the first place and made us late getting our massage waiting for the person ahead of us to finish and then the people after us had to wait until we were ready to get dressed and get out.
I wondered if these girls even got a break honestly.
Overall,
We will not ever come back here again.
It’s sad because this place has A lot of potential!
But it doesn’t seem like the woman cares or even wants to put in the work to change the parking signs to help the customers or decorate the place better and not have crappy decorations that don’t go with the theme. The Moroccan idea is so cool and the massage room was great and the place is so clean!
I just wish that they would hire better massage therapists and this place could have been a diamond in the rough. Too bad that we won’t come back to find out. Groupon is about getting people to find out about your business and then having then return — not post bad reviews.
That’s not good business.
Thanks for the tea!
It was delicious.
— Mady

wow. A real moroccan hamam with argan oil. They bring the secrets to this spa.

They double dip the wax stick. Do NOT go here under any circumstance! They are not sanitary. She is it was ok to double dip cause the wax was new. Either she is lying to me or the next person will be using unsanitary wax. I dont play around with cleaning while waxing. I left in the middle.

I have given this place 4 chances to impress and excel and it seems to keep letting me down… painfully. I have to give props to the woman who does the waxing, she is very easy to talk with and very friendly. With that said though, my last 2 times have been painful for me. All 4 times I’ve gone I get Brazilian waxes plus a little extra. The 3^rd time the wax was so hot I got burned all over and had pigmented skin for 2 weeks. This last time I believe the strips weren’t pulled properly causing swelling, a lot of pain hours after, and soars on my skin which is not very pleasant down below. On all occasions the process felt rushed, unfinished with the random hair not being plucked, and unsympathetic for pain of the customer i.e. rubbing hard on the newly waxed skin with a cotton pad until it feels like she’s rubbed the skin to make fire. It was get it over and on to the next.
Also I always left with leftover wax on me, socks, and clothes. The wax holders were sloppy and not kept clean.
I like the lady personally I’m just not all that impressed on spending $ 70+ just to have soars and pain days sometimes a week after. If that’s the standard for this place they need to re-​evaluate what customer service really is.
From these last 2 experiences I will not be going back and frankly would not be recommending it to anyone. I paid full price for jobs that were painful during the process and for a few days after the process. No thank you.

I’m mixed. Let me be clear: I had a WONDERFUL deep tissue Groupon massage from Sarah. I would go back to her in an instant if the facility weren’t so far from my home! I really feel like I got my Groupon money’s worth and then some! My only issue is: I thought I bought a Groupon Hammam service from Hammam Luna– I traveled quite far specifically for the Hammam (I can get a massage anywhere). Normally, if you buy any service at a Hammam, you are admitted to the Hammam area with heated group area, steam rooms, saunas, baths, showers, etc. It’s an experience and you spend several hours there. But this is not really a Hammam in the traditional sense. A massage does not get you admittance to any Hammam area (in fact, they didn’t even show us that area – I was surprised if they were promoting on Groupon that they weren’t promoting future business). There’s no Hammam area– or any area that you get at some spas for relaxation, steam, sauna, etc– Instead, I was directed next door to Bella Luna (I assume it’s the same business). The other little thing is: I assume the woman who answered the phone when I called to ask about attire in the Hammam (not knowing there really wasn’t one) was the same one who was at the front desk, and I assume she is the owner or related to the owner because otherwise I don’t think she’d be allowed to be so indifferent/​rude to customers. When I called to ask about attire for the Hammam she told me there wasn’t one and said impatiently, «Ma’am, this is just a regular spa.» It didn’t seem like a very good way to promote the business and I was confused they were selling themselves on Groupon but not very nice when explaining the business, and also not doing much to make me want to come back. When I left and was trying to calculate tip, I asked the woman at the desk what the full price service would have cost (so I can tip on the full price), and without looking up, she just said $ 100. She didn’t engage us, didn’t speak to us when we left, didn’t do anything that would make us want to come back. I think one hand of the business is doing something to promote itself, but the other hand is shooting itself in the foot when it gets introduced to new customers. So the Groupon actually should say Bella Luna instead of Hammam Luna. One more thing: I read a bunch of reviews today and will say that my massage room seemed clean, so did the linens, it was very comfortable.

We took appointment for Hammam (Moroccan bath), the spa room where they scrub and products which they use such as soap, scrubber are very unhygienic, we highly doubt they sanitized their products and they also leave the conditioner in hair don’t even bother to rinse them off. Scrub leaves rash on skin.
This spa goes with two different names one with Hammam Luna and other one is Bella Luna spa. Please don’t get confuse with both as they both are same.
The website picture of Hammam Luna are not real, when we asked recipient that your website display beautiful picture, where are those rooms located she replied «google picked those pictures for them «and the space does not even resembles even 1% of it. Please don’t go with what is displayed on their website.
Very bad experience.

First things first, I wasn’t «aware» that Hammam Luna and Bella Luna Day spa are the SAME?! I bought a deal for Hammam Luna not BELLA LUNA… but when my bf and I arrived, we were directed to Bella Luna.
When I asked the manager guy or whatever if I’m in the right place, he just gave me a snarky retort and said «WELL I ALREADY USED YOUR VOUCHER» fine whatever…
We are lead into the massage room where the masseuse is and you know they aren’t license ugh…
I will never be back and here and I felt so bad for my bf, because I wanted to enjoy a nice couples massage that wasn’t sketchy and it totally was.
Do your research people, sometimes a good deal isn’t a good deal.

This is under new management and they have experienced employees now. I go once a month for a massage and it is so relaxing. Give it a try, they are very nice and accommodating.

I got the best massage I’ve ever had from Carla! She was friendly and thorough, kneeding out all the tense spots in my back and legs with great care. She was liberal in her use of oil (always a plus because I’ve had masseuses who were rather stingy with the stuff) and would often apply hot oil as well, which felt great. I think it was basically a Swedish/​deep tissue massage. The aromatherapy scent was great, too. There was a hot stone portion as well. From what I know, anyway, it seemed to cover all the bases of a great massage. Excellent hand and foot massage, too.
The managers are a friendly couple, and this is kind of tangential, but they are very generous in offering customers tea. I’m a tea lover, and this tea couldn’t have been better! They have a special jasmine tea that has some secret spices, plus a Moroccan tea that basically tasted a bit like a mojito heated. Nice finishing touch. And all for a reasonable price with their Groupon special. I left feeling highly relaxed and ready to take on the world… hey, I even joined Unilocal.I’ll definitely be back for the full body scrub!

I got a Groupon for a Brazilian wax. It wasn’t pleasant at all, she went so fast so she wasn’t through. She went against the grain, so I have a lot of in grown hairs now. Might as well shaved if I wanted the results I have. I’m pissed as shit! You don’t understand the anxiety I feel when I look and feel around down there. It’s gonna take forever for it to all go away. Total disappoint with their service. I only recommend if you want to scare your lover with all the razor bumps and in growns. Lucky for me my boyfriend understands so he doesn’t make me feel bad about it but it still sucks.

I got the GroupOn special of mani/​pedi, facial, and 1 hour massage. My manicure has started to chip (one day later), and I got a «lazy» massage… you know, when the massage therapist spends 15 min doing real massage on your back, arms, and legs, and spends the rest of the time SEATED massaging your feet or hour head with barely any pressure at all. The facial was the worse. It lasted all of 30 minutes. I have no idea what she did, but she used some kind of suction machine that left my skin so raw and abraded that the products she applied afterwards actually stung. Now, again 1 day later, my skin is worse off and so dry I have a leather face. It was so disappointing since I devoted 3 hours to the treatments.
They have a very nice staff, though, and the tea they offered was good.

Don’t ever do a Hammam (body scrub) here. I got a staph infection on my skin from this place! Avoid, avoid, avoid!

I have never written a negative review, but my experience was so below par that I wanted to make sure others didn’t waste their money at this spa. I would give this place zero stars if Unilocal allowed it.
I booked a weekday appointment at 11AM for a much needed 1 hour Swedish massage, and I arrived 15 minutes early. The receptionist advised me to take a seat and then offered me tea or coffee — not bad so far, except that the hair salon part was dirty and there was visible dust/​dirt on the floor and equipment.
the After about 15 minutes, another customer arrived 1 hour late for her 10AM appointment. Rather than re-​booking her, they whisked her straight upstairs to begin her treatments. At 1120, I patiently asked how much longer the wait would be since I had an 11AM appointment. A brusque gentleman huffed and took me upstairs and asked me to pick out a color. When I explained that I was there for a massage and not a manicure/​pedicure, he told me to go back downstairs and wait again.
At 1145 — A FULL HOUR AFTER I ARRIVED — I asked again how much longer the wait would be. Again, they took me upstairs. There was no waiting area or chairs to sit on… I had to stand and wait while they rushed around to find someone to do my massage.
Finally, I flagged someone down at NOON and said I couldn’t wait any longer. I stated that I wanted my Groupon back, but they couldn’t find the print out and stated that «I was already charged for being there so I couldn’t come back another time.» The masseuse finally appeared and rushed me through possibly the WORST massage I’ve ever had. Her technique was lacking and I had to stop her at times to tell her to slow down and complete the massage evenly (she would rub my neck vigorously on 1 side and then rub my lower back on the other side)…it was uneven and NOT relaxing.
At no point did they apologize for my lengthy wait or offer to give me any sort of additional service to compensate me for my time. AVOID THIS SPA! DON’T WASTE YOUR TIME/​MONEY HERE!!!

I had a great massage yesterday. The employees were nice and friendly, there was soothing music playing, and the décor looked just fine to me. Nice floors, well decorated, I’ll be back in two weeks for another massage.

Yeah, this is not a spa. My husband bought a groupon massage and pedi. I always read reviews, but he doesn’t. Here’s a breakdown:
Pros:
The massages were good
The staff was friendly
Cons:
It was very hot on the first floor, so I was sweating while waiting for my massage
The first floor is the salon, so blow dryers contribute to the heat
The décor was outdated and a little shabby
The stairs (carpeted) had noticeable debris– needed a good vacuuming
The massage room was freezing cold– I couldn’t relax while shivering but the temp was fine with my husband
Pedicure– same person who did my massage (strange) did my pedi and she PAINTED MY CUTICLES– WTF? That’s not professional. I mean, at least learn how to do a pedi before offering the service.
I wouldn’t go back– although the massage was fine, the temperature issues, poor quality pedi, and bad/​outdated décor were too much of a negative.
If you’re going to do something, do it well, or don’t do it at all. The space is too outdated and poorly decorated to be called a spa– people expect luxury with a spa, and this place would need a major overhaul in order to provide that.

I purchased a Groupon for a couple massage and pedicure. I made a reservation about a month in advance since many people might be trying to book their appointments as well. The person that I spoke with over the phone was polite even though I told him that I had a Groupon. A day before my appointment, someone called and confirmed the reservation.
My husband and I enjoyed the service that we received here. The massage was nice. The room was comfortable. My husband told me that his masseuse removed the knot in his shoulder blade which had been bugging him for a while. I enjoyed my massage as well. I told him about the pain in my neck and shoulder and he spent a lot of time massaging that area. I felt a lot better than when I first walked in.
The pedicure was enjoyable although my husband was very ticklish when the technician scrubbed his feet. We were telling the technician about his fish pedicure experience in Cambodia and how he was laughing the whole time he had his feet in the tank.
Although this place is not what you would expect of a typical spa, we really enjoyed our experience here. All of the staff that we encountered are very friendly and kept offering us tea and water. My husband even reminisced about his time in Istanbul, Turkey with one of the staff who is from Turkey.
On a side note, Unilocal filter fails miserably for this business. Because of this, they are being rated lower that what they should be. When I looked through the filtered reviews, their rating is more aligned with other review sites like Google. I have been to businesses with low rating and ended up with a positive experience as well as going to places with good rating and ended up feeling underwhelmed.

My girlfriend got me and her a couples massage off of Groupons website. After finding out the name I looked it up and found Unilocal reviews of it. Got me scared to say the lease. VERY VERY glade I didn’t «HEED» peoples warnings.
We walk in and the first floor is a hair salon, not that big of a deal. We where helped right away and only had to wait about ten minutes for our massage. We walk up stairs and although the hall way is not a wide one its also not cramped like people have said. Anyways who cares I’m not getting my message in the hall way so get over it. We walk in and the room is very relaxing, We get in and get ready for our massage. Our Massage Therapist did a very good job. Both me and my girlfriend have lower back problems. Not only where they able to help with that but where able to pinpoint areas that had been bothering me the most without even me telling them. They know what they are doing.
Over all it was a wonderful time and I do plan on going back. It was clean, there where no bad smells, the place was clean, I honestly feel a lot of these bad reviews are by competitors or some people who just have unrealistic expectations.
Give the place a chance is my personal opinion.

I should preface this review by telling you I never review places, but I was so disturbed my experience, I want to save other people from enduring what I did.
As soon as I walked in, I was put off. The place was old and smelled bad. Please heed me advice and don’t go, it is not worth it. Had I done proper research and read their reviews before I purchased, I never would have.
I purchased a package that included a massage, facial and mani/​pedi. When I walked into the massage room, the older male masseuse told me to get undressed and get under the sheet. After he left, I noticed the sheet was completely sheer, it would not cover anything. I had to go into the hall and ask for an additional sheet so that I would be covered. The table also smelled like stale perfume.
The masseuse was extremely inappropriate when the massage came to my lower body. I have not had many massages in my life, but I do not recall them every spending so much time working on my glutes. I eventually asked him to stop and I left the «spa» without receiving the other treatments I paid for.

i wish i could give this place ZERO stars…
DO NOT GO HERE! I had the groupon deal and ONCE i mentioned it to the guy who picked up the phone. He told me they were booked for 2 weeks (obviously a lie). I tried calling again the next day and they finally got me an appointment, but i NEVER mentioned the groupon. I do not know why places make deals with groupon, if they dont want to honor the packages.
My experience there:
There’s only two parking spots for this place. once you walk in, it looks okay. but then they take you upstairs, it was really shady. I have been to hundreds of nail salons, I am very familiar with a pedicure procedure. From the time i soaked my feet into the pedicure tub and got my nails painted, it was horrible experience. The lady did not know what she was doing, she was about to cut my cuticles. Then i told her to stop because she made my first toenail bleed. The place seemed very dirty, after i realized all of this. I just wanted her to paint my nails and hurry up and get out of there. The paint job could have been done better by a child with their left-​hand (assuming they are right-​handed). I WILL NEVER GO HERE AGAIN…

AVOID THIS SPA!
Unprofessional
Poor Customer Service especially if you bring in a GROUPON
Staff do NOT seem to be trained/​licensed.
When I scheduled my appointment I was told I had been booked for 2 pm.
The day of the appointment I called to confirm only to find out the appointment had been booked for 1pm not 2pm as I was told.
Prices are ridiculous for the quality of the service provided by the spa.