Advance Auto Parts

I live closer to numerous other Advance Auto Parts, but choose to patronize this location due to it’s excellent customer service. I purchased a battery back in 2013 that came with a 3 year free replacement warranty. A few days ago, my car wouldn’t start and my dealer indicated that the battery was faulty. I went in to AAP this morning and the store manager, Jeb, assisted me in testing the battery and processing/​installing the free replacement (since I was still under warranty). He also educated me with some general car knowledge. For me, purchasing a battery at Advance Auto Parts is a no brainer vs. the dealer — better prices, better warranty, and better service.
Note: I’ve generally been able to find better prices online with the frequent coupons and promo codes,

Really great service — can’t remember the name of the guy but he was funny and knowledgeable.

Customer service is great here I was greeted as soon as I walked in the door and the registers are actually in the back of the store no where near the front door. Jeb was amazing!!! I know little to nothing about cars. He answered every question and made many suggestions. I even called back the next day and he was more than happy to help me. I am very pleased with this location.

I had a great experience here! I was recommended this location for the expertise and friendliness of its staff. The person recommending it had been coming here for several years. I’m a new car owner and have never bought anything for cars, and the guy servicing me at the store walked me through the basics of what I needed without trying to rip me off at all.
I also pulled up with a busted bumper, and asked one of the guys in the store’s opinion if it needed to be replaced immediately or could be patched up. He fixed the bumper completely on the spot with a few well-​placed screws and nylon bands! I would absolutely recommend this location to anyone.

We live in Leesburg but prefer to drive to the McLean location. We have been assisted several times here by James. He seems to just know everything and never treats me like I’m a woman who knows nothing about cars… although I am in fact woman who knows little about cars. Each time we are in your store, we wait for James to help us. He is knowledgeable and helpful and will even come out and take a look at my car to help figure out what I need. Everything he has told us has been spot on.
Last night while out with my daughter, I ended up on the side of the road. With all of my contacts in my phone, I first called your store and was tremendously relieved that James was there. He patiently walked me through everything I needed to do to get my car running to get home. It was like he was right there next to me looking at my car… Everything was right where he said it would be. When we got the car going, knowing my young daughter was with me, he told me to call back if I had any other trouble and to let them know we made it home alright.
As long as James is there, you have a loyal customer in me. I would travel to any of your locations to be assisted by him.
Sincerely,
Susan Vann

Really enjoyed my experience at this store. I have grown up with my dad working on my car and have no idea what I am doing. Went into the store and was able to get help right away with the type of oil I needed and which bulb to get for my headlight. Even told me which items were on sale. Jeff was very helpful and never exactly what he was talking about. Would highly recommend this store!

Needed my car battery replaced and this was pretty close by. Went in and got my car battery replaced/​installed within 30 minutes. The system had suggested the wrong battery and the service tech was able to see that upon beginning installation. He immediately went in and got the correct battery and completed installation. We completed the paperwork right away, I actually got a $ 5 credit. Appreciated the good and prompt service. I will go again should I ever need to and would recommend to others.

Solid place to shop for car parts; has everything the average car owner will need. The service is good; associates are knowledgeable and friendly. If Aldo is working, make sure to talk to him; he knows what he’s doing!

A close in auto parts store in a tony suburban Washington DC neighborhood. Hard to believe.
They have the basics that you need, keep an eye on the advertising to see what is on sale. If you don’t see something you want, ask one of the helpful staff, they seem to know where things are hidden.
Location is good, McLean Hardware is next door, as is Total Wine, so you can pick up most anything for your weekend projects all in one stop.

My headlight bulb was out and it was hard to get to. Ryan took his time and replaced it for me. Great customer service.

Not as nice as other AAP stores, but it’s got your typical stuff.

Make sure you compare prices with stores online, but these guys have a little of everything you need. Also, when there are sales, the prices are good. Depending on how soon you need your part, this can be an excellent option.
My favorite service at the store is that there is diagnostic tool that you can hook up to your car, and it’ll read any error codes/​lights that you’re getting on your dash. You can then look up the codes online and find out why exactly the «check engine» light is on. This is a useful start so you don’t get a load of BS from the repair shop.
They also install windshield wipers and car batteries as a complimentary service. I like this a lot and saw a young woman last night right before closing thanking the staff to no end about how they saved her life. Good stuff.

Everybody I’ve ever dealt with at this McLean location has been tremendously helpful and knowledgeable.
I would highly recommend stopping in with any questions you may have about your vehicle, as they seem happy to help (and quite effective at doing so as well).
Five stars!