Intersport

The shop rates are on the high side while the customer service and satisfaction are poor. The fact that they’re not BBB accredited speaks volumes. I needed a simple repair that dragged out because of carelessness and lack of quality control.

I have brought two cars to Intersport over the last year or so, and I have been very happy with their service.
On my BMW, about a year ago, they did a bunch of standard maintenance — brakes, 45k service, tires, a xenon headlight, and a few other things. The repairs were done quickly and for about what the dealer would have charged, though I felt much more comfortable working with these guys than I ever did with the shady BMW dealers in the area.
I brought my 911 Turbo in yesterday for an oil change and a small repair that they told me wasn’t actually necessary (love the honesty). They found a couple small suspension issues that needed addressing, but their approach was very low-​pressure, and they acknowledged that the issue wasn’t urgent. Tony called several times over the two days to keep me up to date on the work. The car was returned clean and on time, and the suspension feels great now. The small suspension issues were not cheap by any means, but good Porsche mechanics don’t exactly compete on price (and you wouldn’t bring a car like that to one who did).
In both cases, Omar, Tony, and Jason were incredibly friendly, helpful, and informative. I look forward to continuing to work with these guys.

Don’t walk away from this shop –run! I took my car in last year for an electrical issue. To their credit, they were able to identify the issue and fix it in a timely manner. After the fix, Omar asked me if I had a few minutes to discuss other issues with the car. He indicated that I had a multitude of issues with my car, some needing immediate attention. The sum total of the issues was ~$ 8500. The issues needing immediate attention were ~$ 4500. I initially told Omar to fix the things that needed immediate attention. (however, I called back within the hour to say «no» I’ll just pick up the car). I felt like something wasn’t right. When I went to pick up the car he told me he had to charge a 10% restocking fee for the parts he just ordered. I questioned the validity of that claim and he got heated and insulted me. Having serious doubts with his assessment, I chose to go for a second and third opinion. Both shops indicated that none of the fixes he recommended were in need of repair.
Here’s a partial list of the issues: Lower control arm bent badly (turns out it wasn’t bent at all — that’s how they’re supposed to be shaped!), Thrust arm ball bushing, motor and transmission mounts collapsed, replace shocks and struts, etc…
I considered calling the BBB to report this guy, but I figured word-​of-​mouth and never returning was good enough. I’m a busy person and this is my first Unilocal review of any sort. But I guess I’m still on their email list and they asked for a review… so here it is. I suppose if you buy a Porsche from Omar and do everything he recommends, you’re treated with respect. But, otherwise, you’re likely funding his racing aspirations. No thanks. I would never return to this shop or buy a car from this dishonest man.

By far the most crooked shop ever ! They will act like they are so honest but Later you will realize they will ROB you for every single penny and dime you have. stay away! Owner isn’t honest !!! Beware.

DONT TAKE YOUR BUSINESS TO THESE GUYS.
i had my audi tt looked at this shop and battery changed. they came up with bunch of unnecessary repairs that had to be done. (i took it to the dealer and they werent necessery. When i took it to the dealer after 5 months, they told me that bunch of screws and panels are missing. you had to take some screws and panels to reach the battery to change. The owner is very rude and responsive. Even gas station repair shops are better than these guys. oh by the way ofcourse they charged me over any way they can.

Great customer service. No BS. Tell/​Show as much or as little as you prefer so there is no ambiguity. I’ve used Intersport twice now for parts replacement (Rotor, Brakes, Starter, Battery) and engine maintenance (Schedule II) for my BMW 325i ’03, and they have been great experiences. Omar and his crew took good care of me and my car. Oh, they are reasonably priced too for good quality work. I recommend trying them out if you are looking for a reliable mechanic for your European ride.

I just bought my new Audi A8 from Andrew the sales manager. As a woman I am always nervous going to purchase a new car… it seems I ALWAYS get ripped of in one way or another. A friend of mine directed me to Intersport and promised they would take care of me. Although I wasn’t buying a Porsche Andrew walked me through everything I needed to know about my different choices. He was SO helpful and even when I decided to get a couple of things done to the car he introduced me to Jason and Omar in the service dept and made sure I received the best treatment. I will never look anywhere else for my car care needs. The staff was honest and upfront from start to finish.

Bought a Porsche a few years back for a great price and been servicing it here ever since. The service has been fantastic through the years. I’ve also been servicing my wife’s Audi here and we’ve never had any problems. The service at Intersport is flawless.

Brought my Audi RS4 here a few weeks ago and kudos to Intersport. I heard about these guys from a co-​worker that brings his Porsche’s to these guys all the time.
Omar took care of my new stede from the get-​go with a great advise on what needed to be done, what should be done and what can wait (but keep an eye on it). they had the car for 4 days and communication was great (Art’s the man… walked me through everything made some great suggestions for future tunes and improvements on an already fast car) and really did not get too many upsells at the end except for a new battery. But with good the comes the pricey. expect to pay a little more (especially with the parts dept… get your own if you can and you must hunt of any performance part uncless your car is a porsche… they could’ve upgraded my parts but did not give me an option) than your average corner station but then again who would trust their trusty German car to said corner station.

Porsche oriented shop that offers services for other brands as well. Aside from service work, they also do performance enhancements, evidenced by several race prepped 911’s outside the shop.
I came in as I was hearing some grinding noises from the front of my 911. I posted on various forums my issue and the online consensus was a wheel bearing issue. When I brought my car in, Omar greeted me and offered to drive around right away in an effort to quickly diagnose the problem as the internet is not always correct. Off we went, first with me driving and later with Omar behind the wheel. Both times with windows down at various speeds with Omar hanging out the windows straining to listen for the noises I described.
Indeed it was the wheel bearing. Not only verified by Omar’s ear, but also the tech who later removed the wheel. I appreciated the personal and immediate attention with an off the cuff diagnosis. It says a lot when an owner is personally involved in all aspects of their business.
Bearings were replaced and they did a full look over the car to make sure everything else was fine. After finding no additional issues, I returned and drove off happy as a clam.

I bought my Porsche here a few months back. I was not impressed with the service. When I arrived to test drive the car the person who I had arranged the test drive with was unable to take me and I was sent out with someone that had no experience or knowledge of the car. I basically knew I wanted it so I ended up purchasing the car anyways.
But when I went to pick it up there was a chip in the windshield, the car was on empty and there was only one key that came with it (these run $ 400)
I was told that it had just had an oil change and there were new tires on it. When I took it to the Porsche dealership a couple months after purchasing it they told me that the oil was dirty and it needed new tires. When I went back to Intersport to let them know this they told me that was my problem and that they had given me a good deal. It doesn’t matter what deal you give someone if you lie to them!!! Own up and tell your customers the truth when they ask you a question about a car!