Pizza Hut

The first time I ordered from them I did carry out because our new address isn’t in google maps yet. I went to pick up at the requested time and the order was just coming out. I appreciate that the girl working checked to make sure each was accurate before sending them with. The pizzas were correct, but they forgot the pasta. I waited for it to get cooked & they offered a free soda to make up for it. I am sure we will be using this location again.

They never get the order right no matter what and they will argue with you till the cows come flying home over it as well. You can spend a lot of money on your order and the pizza will still come to your door step cold, very oily and so messed up. Only in Texas of course that I’ve had this experience at Pizza Hut. We order Dominoes pizza now and we’re super happy with them.

I reserve the one star rating for the very worst. This place was THE worst. Overcharged, bad pizza, missing items, terrible management… I can’t think of a redeeming quality. This one star was so bad that it lowered my standard of one star. I feel like going through my ratings and raising all of my previous one stars to two stars — all except Kelly’s in the Village — which totally deserved one star as well.
Every time I order from this location I always say, never again. Here we are, a year down the road from our last terrible Pizza Hut experience, and what the hell … I’m craving pizza to eat with our game night and don’t want to leave the house.
I ordered a pizza for myself at the special price of $ 10 for any large, and some cheese sticks for my little girl bc she won’t eat toppings. After 40 minutes, the pizza man is here. I notice immediately I’m missing the cheese sticks, and secondly I’m way over charged — 2x the amount ($ 22 for one pizza).
I call the store and the girl who took my order admitted that she was new and made a mistake. Then, I spoke with Jasmine who told me they would credit me $ 5 and deliver the missing cheese sticks. By the time my daughters part of the order gets here, mine will be cold or I will be finished eating. There goes eating together.
An hour later — still waiting for missing items. I call the store and offer to bring the pizza back and would just like a refund. The manager refuses, basically calls me a liar saying if I had ordered cheese sticks they would be on the order, and that they never agreed to bring me any. I said, yes I did order them and they admitted to making an error earlier, and after talking to Jasmine, she said they would deliver the cheese sticks to me in around 20 minutes. I’ve been waiting an hour. It’s my daughter bed time — forget it.
I wish you could just hear this guy how rude he was. He was the ultimate jerk. He finally asked Jasmine about the details without putting me on mute. I could hear that she validated my story. They credited me back 100%.
The first girl who took my order was Kimberly and she admitted she was new. She was really a nice girl — I had no issues with her. New employees make mistakes. My issue is the guy and how he called me a liar like I’m looking for some free hand out. I can afford pizza — lol. It’s about not getting my order right, over charging me, saying they’d send out the remainder of it, by receiving it, and being talked down to and called a liar by a jerk who didn’t even check the facts. Never again. I mean NEVER!

No one answers the phone here. It just rings and rings and rings. So ordered from dominos. After reading the reviews I’m glad I did.

What kind of pizza hut «doesnt have a delivery driver today» its really sad that my family is going to have to switch pizza places today because of this. I have never had this happen before from any pizza place.

If we could give less than a one star– we would have.
We had been customers for many years, and based on our last three experiences (yes, we gave a second, and a third chance) we absolutely will not use them or any location of Pizza Hut again as a result of the way we were treated.
All three occasions, the driver shorted our order. 2 of the three occasions, she returned, but again with now the incorrect items that had been paid for. The manager we dealt with was incredibly rude, this last occasion was the bust for us. One out of the 6 items ordered was correct, when my husband called to share the driver had sped off again (seriously after looking into bag, then looking up to step outside– she was gone…) we were told, we would be moved to the back of the line «if» they really needed to bring the items back (wings, dessert, and a pizza) pretty sure that was a yes since we only had one other pizza, another dessert, and the liter of soda– not enough for the 7 people waiting to eat… seriously?
After all said and done i get that there are mistakes on occasion, however three for three and not small ones… AND the fact that the driver, and the person claiming to be the manager (gosh I hope she really wasn’t considering her solution and attitude. Lastly, my husband asked for the District managers contact, and we were told, that they do not provide that info… and i am cure she realized how messed up this was, and did not want to provide as a result…
Luckily, Pizza Hut is not the only place in the area – again– never will we recommend, and definitely we will never return!

I used the Internet to place my order last night. I noticed that it said the store is out of hand tossed and pan crust. I thought wow, well at least that doesn’t affect me because I want stuffed crust tonight. I was able to place my order. I had my keys in my hand ready to leave to pick it up. My phone rings it is Pizza Hut telling me they only have thin crust. Asking me if that was okay. Um no thin crust tastes like cardboard. Um how the hell can you be out of pizza on a Friday night? I was told they have less than they thought and he ran out of all pizza doughs. I can honestly say good bye pizza hut you will never get my business again.

The pizza was fresh and really good for a major chain. We tried the new garden pizza on their new menu and really enjoyed if. They initially got the pizza wrong (it just came out), but when we called to discuss they made it right by sending a new one and gave us a credit. The manager took full responsibility which is why I didn’t hit them on the rating. They also delivered the initial order 15 minutes early.

Kathryn was the rudest person next to the delivery driver. I can’t believe these people treat their customers so poorly.
No one from pizza hit would care how they are being represented.
They forgot part of my order and the delivery guy looks at my receipt and says Kathryn took your order call her
I said where is the rest of my order he said don’t have it call it in and left with the tip I left him
Kathryn listened to my problem then said I’ll take care if it after 4 minutes someone else gets on the phone and says what’s the problem
I said just credit my card and come pick up the pizza
He said sure
Waited 15 minutes and the guys calls
Back and says the driver felt he was treated badly and doesn’t want to go back
This place is a rip off and pizza hit corporate should know what their franchises are doing

Pretty good pizza and bread sticks.