Goodyear Auto Service Center

on 02/​09/​2016 @ 3950 w Eldorado pkwy, McKinney, tx 75 070 called at 1pm to ask if this location would have time to do an oil change right away as I was on my lunch break. I was told yes by Javier. So I left work and got there within 10 minutes only to be told they could not get to it for 45 minutes and then it would take 45 minutes to change the oil? I was taken back, but still left my car to be serviced.
I called a coworker to come pick me up and returned during another break to pick my car up at 4:45pm only to find that my car was not finished. Javier told me they were just putting air in my tires. Then after waiting 10 more minutes a technician came inside to let me know they were waiting for a oil filter to be delivered. So what happened was after I left, they bumped me to the end of the line only to find out when they did start the service on my car they didn’t have the parts needed to complete it.
So to be clear Javier lied to me about why my car was still being serviced @ almost 5:00pm when I left my car @ 1:10pm for an OIL CHANGE! Then to top it all off all the extras that my oil change includes was not done or not done right.
Lubrication of all fittings
*Filling and topping-​off of all fluids
*Air filter checked
*Engine inspected for leaks
*All belts and hoses checked
*Tire pressure checked
*Entire undercarriage inspection
My fluids were not topped off, as my windshield wiper res. is still empty as well as my tires were NOT aired up as Javier said there were doing when I arrived. Also my receipt shows they measured my tread depth at all 4 tires ⁸⁄₃₂. I have 2 brand new tires on the front and 2 original tires on the back. They are near needing a replacement and not ⁸⁄₃₂ tread depth. As for the other «extras» I doubt they were even looked at since the last few I mentioned were not. I am very disappointed with this service location and will definitely be letting all my friends and family in the area know about my «service» As you know a ticked off customer tells 10 more people to every 1 person a happy customer tells.
location
3950 Eldorado pkwy
McKinney, Tx. 75 070

Great service! I’ve taken my car in multiple times and they’ve always been fast & friendly. Most importantly I’ve never been pressured to have extra work done/​spend more. Really honest guys!

Took my car in after a weird light came on.
Collins & Javier were the guys who helped me out. The service was quick and awesome! They cleared the light (due to freezing temps) and sent me on my way very affordably!!! THANK YOU!!!‘n

Been here a few times. Decent place for service. Every visit of mine they seem to take foreverrrr; slow service. Even when I’m the only customer in the service bay with 4 other employees watching one do all the work.

My car broke down and I needed a place close by to take it to. I picked this Goodyear Auto Service Center, due to the fact they have a wrecker service offered thru them for only $ 39.95. I told Kyle, the service man, what had happened and they said they would get right on it. I expected a high bill, but was surprised when they called and said it was just a loose connection.
They did not try to «upsell» me on anything. They just did great work and fast service. I will be using them again.