Firestone Complete Auto Care

Only trust my car here. Consistent quality service. They also try to find the best deal with coupons and so forth. Will follow up as well if the problem persists.

These guys are GREAT! I usually take my car to the dealer for all the maintenance services, BUT… from now on I will be taking my car to these guys! They did all the scheduled maintenance that the dealer recommended for almost 400 BUCKS LESS! THANKS GUYS! I will BE BACK! TRY THESE GUYS OUT, you won’t be disappointed!

I have been to some good Firestones and some where I felt ripped off. This is definitely one of the best I have been to. They did some work on an old Sable and while there are many things that could be done on that car, there was no real pressure to do anything I didn’t want to do. Next, I took in a late model Explorer that has an odd intermittent scrubbing noise that no one has been able to diagnose. Well, these guys tore that wheel assembly apart, checked pads, rotors, turned the rotors, test drove themselves, test drove with me, and spent about 4 hours on that vehicle. Eventually they swapped the caliper brackets from right to left to see if that would shift the problem. For all that time and work, there was no charge because they could not guarantee a repair. All said and done, I at least expected the standard $ 100 diagnosis auto shops love to charge. But this tells me these guys stand behind their work. From what I saw, hanging out in their waiting room for hours, all the service advisors were pretty good so I’ll leave off any specific names. Further, I would go back for future service problems.

So, I my husband was trying to be sweet to get new tires for my car. He came in on a Sunday to buy tires. The tires for my car had to be ordered and could be put on that day. He ordered and paid for the tires. All that was needed, was for Firestone to call the next day to let us know the tires were in. My husband never received a call to let him know the tires were in the store. So I gave them a call and asked about them. They could not find the paperwork from the previous day when they were ordered and paid for. After several people I talked to they finally found the invoice that shows they had been paid for and ordered. I then made an appointment at 3:15 to come in to get the tires put on.
Well you guessed it, when I got there they once again cannot find the paperwork or even my appointment. Luckily they actually did order my tires and they were at the store. Since they had no appointment for me all the bays were full. I had to wait over 30 minutes for my car to even get inside the garage area. It took one hour and 45 minutes for them to put four tires on my car. They were polite and I guess they did a good job of putting tires on my car. It just was the most disorganized business transaction I have ever encountered.

Have taken several cars here and always been satisfied. Firestone is always my first choice for repairs.

Well I have to admit, I was very weary about taking my classic yellow 1981 Corvette to a firestone for a wheel alignment. I did a little research and found this particular firestone had good ratings so I decided to give them a try. When I arrived I met Doug who was highly recommended as the «go to guy» for alignments. I am here to tell you that Doug and his crew are amazing and top in their profession. This particular firestone now has a customer for life as they are honest, friendly and are very customer oriented. I will be going back to them for future work that I’m unable to do.
If I could give this Firestone and Doug more than five stars, I would!
Thanks guys!

Excellent service without the slimed sales tactics. While waiting in the lobby on this cold, rainy day they sent someone to get us customers hot coffee. That’s just one of «perks» that makes this location best-​in-​class!

Outstanding service — probably the best experience I’ve ever had with an auto repair place (and I own 2 cars and drive 1k+ miles a week, so I deal with auto repair shops a lot). I live in Austin, but was in Dallas this weekend and had a tire blowout on 75. Normally, I’d just change my tire and be on with it, but the force of the blowout caused damage that made my car undriveable (the rear bumper was hanging off, brackets were blown, etc; it looked ugly).
The incident occurred after hours on Saturday night, so I had my car towed to this Firestone, and left my keys in the overnight box. I’d need body work, but that would take days and I needed to be back in Austin the next day. The technician here bracketed my bumper in place, as well as the panel above the tire, which made my car driveable so I could get back home to Austin and have my body work done there. The thing I appreciate about this most is that they did the bracketing FREE. I’m sure just about any other store would charge me for at least labor, but I’m very thankful to the nice guys here for getting on my way out of town since I was in a squeeze.

I went here because the reviews were great. I found the technicians to be trustworthy and honest. They showed me why the rotors had to be replaced and everything that needed to be done and why. I will return for anything needed for our vehicles.

These guys are great! I appreciate the level of customer service that they provide and that they are always helpful. I appreciate that they take the time to answer all of my questions and ensure that they are providing answers that I can understand. I bring my car here over taking it to the Mercedes dealership because of their level of service. I have never had a problem with this location. Everything I have needed done has been completed, done well, and in a timely manner.

Do not take your car to these Monkeys for anything harder than an oil chance or tires. I am sure they are great at simple tasks but if you have a more complex issue stay away. They broke a part on my car and then listed it in the notes as not working properly which saves them from any liability once the client finds out. At first they were cool and said they would refund the cost of the part but then it turned into in store credit and after talking to the manager I walked out never to return. There are a lot of good techs out there but they did not hire any at this location so stay away.
SSA

Had really good customer service. Needed a tire done within hours & they had to bring it over from Arlington. They stayed 15 min after closing but got me out in time.

Every time I drive from San Antonio to North Dallas I always stop here and get my car checked out. Eddie and his staff are so friendly and honest. They do great, very efficient work. I’ve gotten an alignment, an oil change, and had my brakes, tires, and ball joints checked out. I really feel like they always tell me straight up the condition of my car and what I need to do to drive it safely back home. Having been to other shops where I feel like they shoot for a high volume of customers, as opposed to valuing quality work and good customer service, Eddie and his staff are invaluable. I will continue to take my car there whenever I’m in the area!

The staff, and the manager Andrew, are fantastic at this property. As a female, it’s nice to know you can bring in your car and not only will they get it taken care of, but that it will be nice and clean and the employees will be nice and professional. The prices are competitive, and the service is fast. They also answered my questions about the new registration process. I will be bringing my car here from now on instead if the dealership.

I get my car serviced here every time I go to see my family in McKinney. The staff provides the best customer service, and just from being a people watcher, I can see that the manager really knows his stuff and has a great passion for helping people and doing the best job possible.
Thank you for all of your help!

Awesome service! Worked with AJ to get some new tires for my Challenger R/​T… The size is not that common (245/​45R20), but he had them in stock… I was met at the door and work was started almost immediately… They did a free alignment check and gave me a full report on the overall health of the car… The price was extremely competitive, the service fast and knowledgeable… I highly recommend!

Jordan the service manager was awesome. Very accommodating and made sure my issue was double checked and resolved (even though there was no problem I just wanted to make sure another location had done everything correct). I know the other firestones in the area get bad reviews but don’t let that fool you this one is the one to go to.

Have to say after the stealership (Nissan of McKinney) provided an alignment after a new pair of shoes, only to be demolished by the incompetence of one of their technicians within a two month period, brought it back and they said there was nothing wrong with the alignment, but wanted to sale me new tires???. Brought to Firestone and worked with Eddie Wyman, which he had his tech pull the specs and found the alignment on the front of my Armada to be way out, thus causing severe damage to the tires. Purchased new tires with them and this place has been my go to for service ever since. Great group of knowledgeable staff, and technicians that get it… Will always bring my vehicles here, and highly recommend THIS Firestone facility.

When my truck would wobble and shimmy as I hit the brakes, I knew that Firestone would take care of me. They took care of my tires before with spectacular service! This new store is brand new, clean, courteous staff, state-​of-​the-​art equipment, and the nicest public bathroom I have ever seen! I will forever be a Firestone customer!!! Go see Mr. Wyman and let his team treat you as family as they have treated me!