Burton & Son Carpet Cleaning

I just had my carpets cleaned by Gary Burton and his associate. They did a great job and removed stains that had been in my carpet for years. Gary is really busy, but its worth the wait. Affordable and high quality service for sure.

After 12 days of attempts to reach this company, I decline to do business with them. Purchased the Groupon Coupon to save money and try a new company — I have now booked with another company. This company never answers the phone. Out of my 10+ calls, I received three returned calls to my office and never an attempt to reach me by cell. My last five messages to them were — contact me by cell phone please @ ### etc… Never another call back.

I had five rooms and two hallways cleaned in my home. The carpet was very stained from my dog, but Gary and Ed were able to get all of the stains out.
This was a very easy process. I called to schedule the appointment, we scheduled it for a few weeks later (fine by me since it’s a small business), Gary called me the day before to remind me of the appointment. He showed up at the appropriate time, did the job, was considerate of my special needs son, and friendly. He and Ed even put up with my yapping dog.
Yes, he did charge me for pre-​treating the stains, but I had read the coupon I purchased, and that was in the fine print. He did not, however, charge me for the small hallway areas. I thought that was very nice.
I would use this company again.

I have never written a negative review before on Unilocal until now.
I was so excited to have purchased a very affordable Groupon, $ 60 for 5 rooms, a few months ago. We have used Dalworth before, who did a great job, but this Groupon offer came along and I thought I’d jump on it. Plus, I’m very much into supporting small, local businesses whenever possible.
I purchased the Groupon and called to make my appt a couple weeks later. Seems like the offer was very popular because Gary couldn’t schedule an appt for us until 6 weeks out! I was truly hoping to have the carpets cleaned BEFORE Thanksgiving, but he said at least we’d have them done BEFORE Christmas. I also scheduled to have him clean our sectional for an additional $ 125 or $ 150. He said he’d call a few days before our appt to confirm everything.
So we wait the 6 weeks.
The day before the appt, we hadn’t gotten any sort of a confirmation call from Gary, so I called and left him a message. He called back promptly and confirmed the appt. I had to remind him that the sectional was to be cleaned, too, but after he checked his book he saw that was indeed on there. He said he would be there b/​w 2:30 an 3:30PM and it should take around 3 hours. I asked if we needed to move furniture or vacuum, and he said it would be helpful if we vacuumed and that he can move «the light stuff.»
So my hubby and I vacuum everything and went ahead and moved the light stuff and some other furniture around just to make it easier on Gary when he arrived. The day and time of our appt time comes and goes, No Gary. No call from Gary. We end up calling him three times over the course of several hours, but we only get his VM. We left three messages. We have never heard back from Gary again.
Don’t understand what happened and why we couldn’t have at least gotten a call from him saying he couldn’t make it. We waited 6 weeks for this appt, delayed putting our Christmas trees up until after our carpets were cleaned (we usually put them up before Thanksgiving), we vacuumed everything and moved furniture around in anticipation of his visit, adjusted our work schedules, and then waited all afternoon and evening for him to «no show.». Unbelievable.
We moved all of our furniture back and promptly got a refund from Groupon.
Don’t know how someone can run a business like this. After seeing some recent reviews here on Unilocal (many since the Groupon was sold) I see we aren’t the only ones this has happened to…

Our carpet has not been cleaned in a few years. We have one dog who likes to «mark» territory and another dog with a weak stomach. Needless to say, our carpet was filthy! I was impressed he could get the carpet almost looking like new. I thought Burton & Son Carpet Cleaning did a great job. They gentle man who came to clean my carpet was professional and on time. I was impressed that he could come out to clean on a Sunday. I would recommend Burton & Son Carpet Cleaning to a friend.

In a nutshell:
* Showed up an hour late (maybe a fluke, maybe not).
* The standard cleaning uses ONLY water –NO chemicals.
Normal charge is $ 20/​room EXTRA to use chemicals, which is a
stain eating enzyme applied as a hand sprayed pre-​treatment
before the machine that sprays/​sucks water is used.
* Unlike higher end truck mount machines, the straight water used
in the standard cleaning is only warm, but not steam hot, meaning
no sterilization process is performed, since the water, with out
solution, is not hot enough.
I asked him why he advertises «steam cleaning» when the water isn’t that hot.
He responded that there is no such thing as actual steam cleaning, rather, the «look» of steam is a mist produced at the base fromt he nozzle. Further added that his machine, a portable, gets as hot as ay truck mount. Says uses a portable because he does a lot of apartments.
Him saying this tells me that he either a) not knowledgable, or b) disshonest.
If you don’t believe be on this, one time, try one of the higher priced good reputation companies such as Dalworth.
Touch the hose or nozzel that shoots the water. You will probably burn your hand doing so. Compare that to Burton’s only warm hose/​nozzel.
Additional information from my experience:
Since the «cleaning», I’ve left many messages.
He promised to re-​do my receipt to indicate issues he found witht he carpet caused by my tenant (this is one of my rental properties) for my documentation purposes.
He never sent this, and willn’t return my calls.
I presume it’s a question of bandwidth and he’s too busy now.
But still, at least answer a call and ask if he can get to it at a later time… rather than just ignoring a customer.
I think this last comment pretty much sums up his attitude.
While I’ve certainly experienced worse, I’ve definitely experienced better, overall, in terms of skill, attitude/​professionalism and honesty/​trust.
I would not recommend this company.
P. S. In terms of the «stain eating enzyme» he pre-​treats with if you choose to pay the $ 20 extra/​room.
I am not an expert, but my laymen understanding is that a really top end cleaning guy would use different solutions for different types of stains. For example, if unsure, they might even test PH and use an acid related stain remover for low PH, etc.
Burton only uses a universal enzyme for all pre-​treatment (again for an extra $ 20/​room).
Maybe he found the miracle product and he’s a genius, maybe not.
I do not consider myself qualified to definitively say. I just thought I’d mention this point to further elaborate on the processes used by Burton.

We were going to try Burton & Son after getting a promo deal from a deal-​of-​the-​day site. We purchased a home in McKinney and needed the carpets cleaned before moving in. I called and set up the time and told the gentleman that we did not live there yet and I would be driving in from out of town to meet him there for the cleaning.
So after I took an afternoon off and drove in from out-​of-​town, and an hour AFTER he was supposed to be there, Burton called to cancel and wanted to reschedule. I declined and we used another carpet cleaning service. The other cleaner mentioned that he had more than one client come to him after a Burton cancellation.

Gary (the owner) is the one guy at this wonderful company. He came out to do the few rooms we have that are carpeted and was so very nice, tidy, and understanding. His prices are very competitive and he gets the job done right. Very trustworthy guy. Keep up the great work!!!