MCBH Veterinary Treatment Facility

Nope! Get your heart guard and flea prevention here if you’ve gotta save $$, but nothing else. Not only did they read their scale incorrectly and try to bring me back for my cat being under weight (they said she weighed 3 pounds and she actually weighed 9 as proven by the vet out in town who spayed her TWO DAYS LATER), but they scared me in to thinking my dog had something seriously wrong with his eyes. The vet actually told me I had 2 options. 1. Pretend everything was fine and ignore it OR 2. Take him to the specialist they recommend and pay $ 75 JUST TO WALK IN THE DOOR. There was an option 3 luckily. I took him to the vet at Hickam AFB and his eyes are just fine. If you’re reading Unilocal reviews you’re probably looking for a new vet. Do yourself a favor and GO SOMEWHERE ELSE. The clinic on the Marine Corp base should be ashamed.

Brought our new kitten here, filled out the registration form and had a question about the last part of the form. It asked where is the primary veterinary clinic where your pet is seen, this clinic is a convenience for service members as their main and primary mission is taking care of service dogs. Our experience at this clinic was that of a positive one, the staff are friendly, the doctor was attentive and truly concerned about our pets well-​being.
Bravo Zulu.

I had an AWFUL experience here and I will never go back – I don’t care how cheap the prices are.
I took my dog in for a very small lump that I had found on her belly. The vet assistant felt her, had a very hard time finding the lump, then, when she finally found it, asked the vet to feel it. The vet then felt her belly, had a hard time finding it, but after locating it, promptly turned to me and said, «I do believe it’s CANCER. I’ve been doing this long enough. I believe she has cancer.» I immediately burst into tears. There was no compassion in her words. The assistant walked out of the room and came back thrusting CANCER pamphlets in my face, to include some high cost oncologist on the other side of the island. They pressed for me to go there, making me later believe they would get some sort of kickback.
The staff never spoke with any compassion throughout this entire ordeal. No one tried to explain anything to me, they didn’t give any sort of care. For people whose work is dealing with animals, you would think their «bedside» manner would be much better. I left in tears and told my neighbor what had happened since my husband was deployed. She advised me to get a second opinion. I did that and took my dog out in town. The vet there also had a hard time finding the lump, but told me he would do a biopsy when he went in to spay her. Upon actual scientific work, it turned out that the small lump was nothing.
MCBH Vet Center didn’t take the time, nor the care to do anything right with me or my pet. Like I’ve stated before, I will pay higher prices elsewhere before I deal with this rude, crass, unprofessional staff again.

Worst service ever! I brought in a sample of pee they asked me for, and poop to test for giardia. She said my doctor didn’t write any notes. And she didn’t know how to ring up a UTI test. And that a giardia test was $ 45 when I asked the vet to do it last time and she refused. So I ended up taking the pee and poop back home I’ll have to get a new sample because it will go bad. She didn’t know how to work the front desk at all. When I Went the first time the vet was very rude. She was like when was the last time he had heart work medicine and I was like November when I got here. And she was like and you haven’t put him back on it? He’s not outside enough and I just never got the chance because I just got him back. Then she was like I need to make sure he doesn’t have here worms now so I’m like okay. She try’s to draw blood and every time she tried to pull the syringe back she kept pulling the needle out and said it was because he kept moving which was a lie and he was still, she just didn’t know what she was doing because another lady came in as did it no problem. Then she she tried to say he had fleas and he doesn’t so she looked and couldn’t find anything because she was trying to sell me a heart worm meds with flea prevention in it to, which I was fine with. But she was like I can’t give him that because he has to eat a whole meal with it but it doesn’t look like that’s going to happen Because he’s so skinny. And he’s not I leave his food out all day because he doesn’t like to eat it all at one sitting he nibbles throughout the day. Then the last time she was like did you bring in a pee sample and I was like no? Nobody told me to. She was like well idk how I’m going to do a UTI test without it so do you want to try and take him out and get it. So I said okay the out of no where she was like well a catheter is really painful and said I refused to do it and I’m like I never said you had to use a catheter I’ll go try to get him to pee in this tiny cup. I know this is long but it was a all out bad experience every time.