Courtyard By Marriott

This was a bad experience I will never stay here again. Right now I’m being inundated with sounds of hammering and drilling right above my head cause they’re remodeling. This is unacceptable. First night my sink was clogged and the maintenance man said there’s nothing he could do. Second day I asked for maintenance again and had to brush my teeth in the tub. The gym ac is out and the water dispenser had no water. Now staff is nice and they did all they could to fix all issues so I thank them for this. But I’ll not be coming back. I’m here monthly in McAllen but no way I’m staying here

When looking for a hotel here in McAllen for one evening, I was directed to look at the Courtyard. I was a little intimidated by some of the reviews here on Unilocal but… At the same time, the two pics are pics of Tree Roaches and not the nasty cockroach that infests dirty filthy and possibly bacteria filled locations.
For people not familiar to tree roaches, they are as common as tree sparrows. In warmer times of the year, these bugs can be very active and appear from anywhere. They prefer trees and bark, etc and not the indoors though they do act like their relatives and avoid predators and want to avoid human contact.
I have had these bugs fly right into my home in South East Texas. It happens.
Well, I am staying here at the Marriott and I am enjoying my room. The fitness area is nice too.
I took a nap this afternoon and my bed was fine. After some exercise I took a nice shower before dinner. Water pressure and temp was just fine on my second floor.
I have been comfortable throughout my stay. I’d stay here again.
I am a traveling professional.

The beds are super firm. It’s like sleeping on a rock. I used the shuttle service and they stranded me for 40 min when I was ready to leave a nearby restaurant. There is no complimentary anything. No bottles of water, No breakfast except on weekends. The AC is and walls are then and you can hear a lot. If you like sleeping in a noisy room, this is your olace. The staff was very friendly. The outside area was nice. I didn’t have any bug problems.

I am staying in town for business. I typically go to the Renaissance in town (it’s so beautiful there).
I walked into my room after exhausting flight layovers and was greeted by a toothpaste drop marks on the hallway mirror (shame on you last guest). The tables haven’t been wiped down. Noone noticed the pants stickers stuck on the inside of The closet (seriously past guest do you have home training. there were 6!?!).
I am keeping my review positive because after dropping off my complaint card this morning… Things have been cleaned up. This room now looks like the other Courtyard rooms that I have stayed at!
The rooms are a bit smaller than I am used to at other Courtyards. The pool area is small but clean. The lobby area is very nice (must’ve been renovated recently).
Staff are decently friendly. More emphasis on the friendliness of the early morning staff!
Parking lot is good. The shuttle always seems available. Location is nice.

I’ve stayed twice at this hotel and both times have been a great experience, love the room setup and furniture. The shuttle service is ²⁴⁄₇ if you want to go out for drinks and food. One of the best hotels I’ve stayed at.

The other reviewer who added photos of the roaches weren’t kidding. I myself had roaches in my room. In general my experience here wasn’t great. You can find a much better hotel in the area for a comparable price.

Because of my work I tend to travel a lot and usually stay at Marriott chain hotels. To me, this one is the best in the Mcallen area. The staff is very friendly and always go the extra mile to make my stay enjoyable. It is close to the airport and restaurants. I highly recommend this hotel to any business traveler.

I am very happy with my selection of this property during my business trip here in McAllen.
The lady who checked me and was very welcoming and friendly.
Upon entering my room, the room was spacious and appears to have everything that I need for my business trip.
Internet speed appears rather slow at an average of 3.5 Mbps, but the upload speed is a blazing average of 14 Mbps.
There are a couple of things that would make the stay here so much better.
1. Having a van or shuttle service available for a couple mile radius.
2. Having a microwave in the room
Other than that, the hotel is very nice and if business travel brings me back, I would definitely select this location again.

Can I rate negative stars? Air-​conditioners malfunctioned in every room that my party reserved in their sister property. We were moved to this hotel,&told our rate would be the same. Nope. Not only were we inconvenienced&cheated out of a night’s sleep, we were charged an additional $ 10/​night&$ 10/​person for breakfast.Disgusted.

Only complaint is after coming in from the beach (South Padre Island) late that evening. I wanted to shampoo my hair. The front desk had none. The rep said they lock up all the toiletries after the cleaning staff leaves. A minor quirk. I just had to use a bar of soap. The pool is small and if you have a couple of families with kids and their water rafts and pool toys, well, it’s time to go back up to the room. But the property stocks Starbucks coffee, free hi speed internet and a nifty little boarding pass printer by the front desk… VERY CONVIENENT! T. V’s abound all over the lounge area and they have a HUGE (70in?) information/​map touchscreen. Great breakfeast in the morning (no continental stuff here) and good French toast for a small fee. Nice clean place. I recommend and would return.