The Shoe Shoppe

The shoes are still good, seven months of hard use later. Thanks, Shoe Shoppe!

Took my daughters Hunter Boots in for a broken buckle. They replaced both of them so they would match. Great job! We picked them up the next day.

Very much last minute they took my brand new suede/​leather shoes in to spray them and then explained if I buy a product I can spray them lightly, myself, once a month. Honesty and integrity, awesome.

Just wow! I was recommended by Neiman Marcus shoe Department manager and I’m amazed. I brought my Valentino Rock Stud shoes here because one of the stud had fallen off and the heel was peeled off. There were also some damages on the shoes and hard stains. Joon L. took care of it all! His work is very detailed and clean. They look brand new. He does a lot of designer shoes like Louboutin, Hermes, Chanel, Valentino, Jimmy Choo, etc. I have added some before and after photos for your review.
P. S. prices are also very reasonable.

Best small business — happy with my heel tips every time and my shoes always look good as new after I pick them up. The alterations inside is great as well and they do original hemming on all my jeans. No complaints here!

I’d like to first disclose that the reason for a 1 star review is due to a problem that we’ve had with this business. When it comes to shoe care and repair, its not a overly specialized or difficult service to find. I’m sure that there are 4 – 5 different options in the area if you look on Unilocal.
When there are no problems, everyone provides great service — all store owners are happy to take your money for providing their service. Its only when problems occur that you can truly gauge the level of service that one is willing to provide.
I found that, unfortunately, the service at The Shoe Shoppe is of very low quality.
In a nutshell, the problem occurred when my wife dropped off a pair of shoes for repair; with only one of the shoes needing actual repair. When I went to pick up the shoes, I was presented with only one shoe — the one that was fixed. He stated that there was only one shoe here and that the problem had been fixed. I went home and asked my wife where the other shoe was — she said it was at the store. Uh-​Oh…
We called and asked about the missing pair and the owner explained that it was his policy to not accept shoes that don’t need service done. He stated that the shoe was not at his store and that was that. We asked him to check his inventory and get back to us. After about 13 minutes, he calls and states that he did not have the shoe and we should check to see if we had it. Of course we do our due diligence and check the house and car — no solo shoe here.
We explained that we didn’t leave the store with the shoe… maybe his employee misplaced it? No no no no he said — «I know my inventory, its not here!»
Well… the thing is… if I was walking around with one shoe in my bag, I’d remember… but the owner insisted that he wasn’t at fault and that it was impossible for the shoe to be at the store. He also asked us why we checked for the shoe if we knew we left it at his store… a master of logic this man is…
You see — the thing is — customers don’t like being spoken to in a condescending way. Also, we don’t like being treated like idiots. Lets be honest here, the shoes only cost a little over a hundred dollars. Not a big deal, I’ll get a new pair. The big deal is the disrespect and inability to compromise. Shoes get lost, it happens — just work with the customer to resolve the problem. Its that simple. You’re not perfect. We understand. We don’t expect the store to buy us a new pair (honestly, what is the market value on used boots?) or compensate us financially. We just want to know that he cares about us — his customers.
If you’re someone that values quality service, stay away from this business.
If you don’t care — these guys will get the job done for you… just hope nothing bad happens.
Pros:
can do all basic shoe care and repair.
timeliness (never had a problem getting stuff on time)
Cons:
inconvenient location (unless you like going to Tysons Corner Mall…)
low quality customer care

I stopped by here with my wife to get her shoes fixed and had such a good experience that I had to write about it. The person we dealt with was very friendly and was confident about the repair. When we picked up the shoes a week later, my wife couldn’t have been happier! Women and their shoes~

I wasn’t happy about the pricing at first but after I saw the quality of their work and their quick turn around time, I’m really happy. Location is convenient for those in the area too since it’s in the mall.

I brought two pairs of pumps to the Shoe Shoppe because of the good reviews. One pair were just to get cleaned and the other were to get stretched. When I went to pick them up they were in a plastic bag on a shelf stacked with many other shoes. This didn’t seem the best way to store them, but I figured they knew what they were doing.
So I paid and took home my shoes. The shoes that were supposed to be stretched didn’t feel any bigger than when I brought them in. This is something subjective, and I knew that it might not work so I accepted this as a loss. The other shoes looked okay at a glance so I put them back in the box and into my shoe shelf. A few months later I had an event to go to and pulled out these shoes. At this point I noticed the back was severely dented in like a heavy shoe was stacked on top of it and the heel had dug into the leather.
I knew there wasn’t much that could be done, but I brought them back to double check. The same man that took them when I originally came, who was short and unkind then, was equally annoyed with me when I returned. He yelled at me and told me that I had done it myself and 2 months had passed. I am a small girl and I have NEVER been yelled at like that by a man. I was shocked. I apologized and said I was leaving. I told him I didn’t understand why he was yelling at me. He continued to scream at me and said they do this everyday, thousands of shoes and so on. I told him that was fine and I just wanted to ask. If he had just apologized and said there was nothing he could do I would have been fine. It seems they have a good location and decent service so they feel they can do whatever they want and treat people however they want. Just one lost customer right? That’s probably right, but I wouldn’t bring my shoes here unless you are willing to risk your expensive shoes being ruined and you being yelled at just for mentioning it to them. Zero Stars!

Brought my leather jcrew boots that i’ve worn down to the metal tip and for only $ 15 dollars, my boots were polished, cleaned and look practically brand new. This will become my go to shoe repair shop!

I have now been to the Shoe Shoppe several times, both to purchase shoe maintenance products, as well as to have repairs completed.
I have been able to trust them with my Aldens and Allen Edmonds. While I will have major repairs done by Alden and AE, it is nice to have a local shop that can handle the day-​to-​day stuff.
Fair prices. Fast service. Treat them with respect and they’ll do things like taps and shines while you wait.

This is my go to shop to get my heels fixed, shoes cleaned, and red soles put on my loubis. It’s a little expensive compared to other places, but the quality of their work has always been good and consistent.

omg never going back again in my life. I left my shoes and called the next day to check if my shoes were ready to pick up. I called and asked if I could check if my shoes were ready. The guy said «NOPE» and simply hung up as he spoke! I can’t believe it just happened. The guy said that it would be ready after 5pm today, and since it’s just one hour before the promised time, I wanted to check before I go. Is that too much to ask for? If he’s busy, couldn’t he just explain that and I would understand?

Picking up my joints. These guys work hard.
First time here. $ 20 to resole my shoes
update: First time I wore those shoes the left sole came off. Looks like I have to go back and get that fixed. Very disappointing.

I love this place! I was way overdue to get a bunch of my heel tips fixed because I was clicking and clacking all over. I had been here before and was very happy with the results, and this time was no different. My pointy toe heels had some discoloration on the front points but when I got them back, everything was perfect! Brand new heel tips and the shoes were re-​colored correctly and cleaned! Even other shoes where the black had rubbed off on the heel and some white was showing through were re-​colored to match. Awesome!!!
This was the second time that I’ve gotten one specific pair re-​tipped. The life expectancy of my shoes just keeps growing! :)
My heels were $ 10 each and my friend’s boots were $ 12.
And the turnaround time is just a couple days! (Unless you need it quicker I suppose)

I also had a pretty good experience with their shoe repair. I’m probably closer to a 4.5 but will give them the benefit since I have no real complaints. All I needed were high heel tips replaced. Lee, was the name of the guy who helped me and he had it done in less than 2 hrs for $ 15. Apparently if you wear all the way through the heel tip that costs more than if there is still a little heel tip remaining.
Some of the other reviews mentioned how their shoes were ‘perked up’ and looked much better than before. I’m not certain if they did that for me or simply replaced the tip but I’m still happy with their service. The guy were very friendly and helpful. They also take CC and AMEX.
Park by the Chipotle, Panera, Cali Pizza, etc side to get to them. They are right next to these eateries.

I really liked this place the first time I came. Somehow I manage break almost every pair of heels I’ve ever owned. I brought two pairs of shoes in and the guy told me he could have them fixed in 20 minutes. Perfect! I came back later and my shoes looked new. $ 10/​pair.
So I came back about a month later (that would be this Monday) and there was a different guy working. He said it would be Thursday at the earliest. Totally understandable, I’m used to a 3 day wait. I went back Friday and one of the pairs looked fine (the heel tip fell off, easy to repair), but the pair of ankle boots I brought in didn’t look as great. He had just thrown new heel tips on and didn’t perk the rest of the shoes up or anything. THEN he charged me $ 24 total, and said they charge $ 12/​pair.
My first experience was great so I would definitely come back… but I’ll be watching who’s working.

I came here yesterday to get my jeans hemmed — with the original hem. I tried them on, one of the tailors measured and pinned where it should be hemmed. He originally said that they would be ready on Wednesday (2 day turnaround) and I asked if there was a way they could be done while I shop. He was very friendly and said that they would be done in an hour and a half.
I returned in less than an hour and a half and the jeans were already done! The original hem was kept and it cost $ 20.
I’ll have to come back and get some of my heels fixed on my boots/​shoes.
They also accept credit card!

In 5 words or less: The Shoe Shoppe rules.
I’ve never gotten anything tailored here but what I can speak to is the shoe repair. I’ve gotten many a pair of shoes (and boots) repaired here and I’ve never been let down. I’m not exactly sure what I do on a daily basis to tear my shoes to shreds (I’m definitely not running marathons in my heels and boots) but investing just a couple bucks every so often to get shoes repaired, really adds some mileage to your favorite pair of shoes (or, in my case, multiple pairs).
I’m a big fan of vintage heels but even if the pair I have hasn’t been worn very much (or at all in most cases) by its previous owner, the heel caps always fall off, to reveal the dreaded steelhead screw underneath. If you’ve ever walked in heels with exposed heel screws, you’ll know it’s dangerous stuff– walking on smooth floors could result in possibly falling over and publicly embarrassing yourself. In any case, this is one of the repairs that The Shoe Shoppe can do while you wait– and all for a light price tag of $ 10. I got a pair of boots fixed too (they needed a new heel) and that was only $ 15.
Lastly, every shoe repair I’ve ever gotten has come with a free shoe shine! Seems like a pretty good deal if you ask me.

I haven’t really had my shoes repaired before, so I don’t know what counts as good or great. But, I do know that I’m happy with what I got for what I paid.
I brought in my new shoes for taps on the front and back and they cost $ 6 for both.
Then, I had my old shoes redone with a new heel and taps also put on those for $ 28 total.
I took them in on a Saturday, and needed them on Sunday. They guy said it was no problem, and I picked them up the next day after 5pm.
My shoes look and feel great. The guy there has been doing this for over 10 years, so I felt at ease.
Friendly, great service, and quality repairs.