Cornerstone Cleaners

The gentleman that owns this cleaners is a wonderful polite man. I just moved to McKinney and was looking for a dry cleaning service. I decided to give cornerstone a try. From the get-​go, he gave me a free laundry bag and was so nice to me. When I returned a few days later for pick up, he even remembered my first name and proceeded to take my dry cleaning out to my car and placed it in there. Stellar customer service!

What an awful place of business. By far the worst small business owner I have ever encountered, sadly. Several of my husband’s nice pieces of business clothing were supposed to be ready on a Tuesday but the owner said they were not, due to the bad weather the day before. I understood and he told me they’d be ready Wednesday. My husband went in Wednesday on his way to the airport (needing these items for the trip that day) and he was told they were still not ready. My husband had to purchase things to wear when he arrived in Chicago. Point is, I went in a week later to get the clothes and politely told him my husband was not going to agree to pay for the items. He immediately began to raise his voice at me and berate me, even though I never said a word to incite an argument. I was completely mortified that this man was screaming at me like a child and I eventually left without the clothes after he motioned for me to get out. As an established (good) customer, this was incredibly disappointing. Rather than reacting with anger and hostility, I hope that my review will serve as a powerful reminder that as a customer, you do not have to raise your voice to be heard. Please avoid this place.