Toys R Us

Thank God for this store/​Location,
it should be the model on how other locations are to be organized!
I found what i wanted in seconds for my nephew (an avengers action figure)
and something for myself
The prices were with the right figures and the selection was fantastic
I guess this location reads the Unilocal reviews because they were fully staffed and very clean this time!

It’s always a madhouse in here, long lines, few workers, low or no sales, but a galore of various toys for all ages. Did I mention that after Christmas yields more opened and broken toys than usual. Shopping online is definitely a better option. I really wanted to give a better review since this is my first visit in years, but it’s everything that I remember. Go if you must find that certain toy for your little darling, but be prepared to stand in long lines while few workers roam the store and misdirect you through the aisles. I only gave two stars because of the toy choices. SHOP ONLINE AND AVOID THE FRUSTRATION.

Not the cleanest or nicest places to visit– but hell, just buying kids crap. They are usually pretty well stocked and can find a lot pretty quickly. Customer service is nonexistent and it takes way too long to check out or return items.
I don’t hate the place and since we live so close, we will continue to go there.

Faaaaaaack!
That is the general explicative uttered when we are leaving work (yeah, we work in the same place) and my husband notes that we should stop at Toys R Us and pick up a li’l something for one of our favorite students for his birthday… which is tomorrow. Orland is in the opposite direction of where we need to go and Merrillville is about 30 minutes past our destination.
The only solution? The Matteson Toys R Us which falls almost equidistant between our start and end point.
Now I know, I *know* that the Matteson TRU sucks – and sucks bad. My last visit was in 2001 when I was desperately seeking a toy for my daughter’s first bday and the Orland Park TRU called around and then sent me out to Matteson. The store was in such deplorable condition and the experience such a huge pain in the ass that I vowed to never return. Unfortunately, I did not have the time or energy to hike out to either of our other options and my husband was appealing to my better nature to be reasonable. So I caved.
I should not have.
First of all, the store was almost empty. Except for a number of employees who are milling around and talking. I grab a cart and am immediately grossed out when my hand comes in contact with something wet and sticky smeared across the handle. I’m not much of a germaphobe but this store is so dirty it looks as though they could be cooking up the next strain of the bubonic plague up in here. I head to the restroom to decontaminate myself the best that I can. Yeah. If decontamination means no soap and a lack of hot water then I was all set. Thankfully, I carry baby wipes and hand sanitizer in my bag to at least the mitigate the the utter revulsion I felt. Unfortunately, that revision returned full force when an employee cruised in, used the restroom, and then left without ever coming anywhere near the sink. Ummm… ewww.
Needless to say, I was ready to get out of the Matteson TRU at that moment but my husband was already dutifully looking for the items we wanted. Fortunately we found them rather quickly (along with a rather amusing and semi-​dinoerotic display – see picture) and were ready to head out. Unfortunately, there was only one check out lane open. And, as mentioned previously, there were hardly any customers so we assumed that the two people ahead of us in line would buzz right through.
Never assume.
As we waited (and waited) I noticed a number of employees still milling about but no one attempted to mitigate our wait. When we finally made it to the register, our purchase rang up incorrectly and we were told the items were not on sale. I retrieved the sign indicating that they were and the rest of our transaction continued. I should note that we actually received our purchases for less than we should have but I was not about to go back in and give a lesson on percentages and discounts.
Needless to say, another decade will have to pass before I patronize this Toy R Us again. One star is being entirely too generous, but since I can’t award zero stars and I received my items on the cheap I can deal with a single star rating.

Customer service is dead here. Purchased items to find them used in the box, employees ignore you, when you ask for assistance they wander aimlessly and get easily distracted and off task by other shoppers. store is dirty and unkempt. Drive to the TRU in Orland park.

Here’s my advice: go anywhere else but here. Anywhere else. Whittle your own toy out of discarded pine or something, but do not set foot in this TRU. The fam and I were out that way and decided to spruce up our «outside toys» (buckets, shovels, pails, bubbles – you know, that sorta thing) so we stopped in for just a minute. Forgetting for a moment it was filthy beyond words, service was HORRID. There were employees pilfering about «stocking» (or maybe just walking around, I don’t know) but man, if you make eye contact with anyone there, you can be guaranteed they are out of sight in two seconds flat. Check out was fine, if not an insanely long process. We were the second in line. The woman in front of us had diapers and two toys and the cashier couldn’t figure out how to make change. Okay, whatever. I’m numerically impaired myself so I tend to be a sympathetic figure where that whole bag is concerned. We were checked out, but not before an m’effin’ brawl busted out between an angry mom looking for her kid’s bicycle and an employee she felt had blown her off. I mean, we literally had to duck between them to get out with our sand toys. Yelling, screaming, etc. Walking outside, there were all the mystery employees smoking away. Maybe it was a meeting? I don’t know. But we left with our sand and outside toys and never looked back. If this is the only TRU in your vicinity, order online. Seriously. Never again.