Best Western Inn At Hunt’s Landing

Well let me start off positive Frank who organized the ballroom is the most amazing person, Corie and Kathy that works the front desk could work for me anytime amazing personalities. Lets get down the the unfortunate negatives, I recently got married to the most amazing woman I have ever laid eyes on at this location even though it was a joyous occasion there were disappointments that didn’t sit well with my family and I, let’s start off with if you ever decide to have your wedding at best western at hunts landing please be sure to record all conversation as proof due to my experience it would help. When I first selected this location me and my wife was told 0 – 7 was free 7 – 10 was half priced and vendors were half priced when we return to submit my final count and final payment the catering manager Zorianna Grosso told us she had never said and would have never said anything like that while my wife and I clearly remember her saying that at the bridal expo on Mar 13^th 2016 and that all we had to do was drop off the centerpieces like a day before and the staff will set up the ball room for us on the morning of May 08,2016 (our wedding day) because they had an event the day before which was understandable however the day before my mother dropped off the centerpieces and table runners, and was told by Zorianna that they have to come back in the morning to setup the ballroom by themselves and to make things worst there wasn’t any juice served on the tables only water and I remember my wife sending Zorianna an email about the serving of water and juice and she assured us that it will be served. in addition to that she also said after the wedding a staff would pack up our gift on a luggage cart and push it behind us up to our room which didn’t happen and when I went to ask a staff if she could have someone help us she said Zorianna shouldn’t have told us that because they can’t touch our gift because of liabilities. So please be very cautious when having any form of event at this location or you will experience what we did.

My review is only for the Easter Buffet, not the hotel itself.
I only give this place 3 stars for the food (when it was out and available) and the service of the waitresses… I should give it 2 stars, but being it was Easter, I’ll round up. From what I was told by my family, this place has steadily gone down hill for Easter brunch. The buffet food was continuously empty and you can just see everyone in awe at the service and food — a lot of verbal unhappiness was over-​heard. It took, what seemed forever, to get the hot food refilled. Again, when the food was out, it was pretty good. They had a nice selection of hot foods, from salmon, baked chicken, eggplant parm, mashed taters and a few other’s. a nice selection of salads and breads, an omelet bar and a pot roast to die for! I must have went up 5 times for that (since that was the only food available at times!). The dessert bar, gross. After a few minutes, it’s so messy. I recommend they dish out the slices of cake, and not let everyone serve it themselves as they did… They even used the same dirty cake knifes to serve new cakes… It would have been nice to have clean utensils each time. I even saw the food server use his hands to grab old sausages to put on top of the fresh ones he just brought out. He was using gloves, but who knows what those gloves touched prior to the sausages… For over $ 30 per person, you’d expect a lot better service. Again, I applaud the service the waitresses provided. They were very attentive (especially Barbara), and I know they were taking the brunt of the unsatisfied patrons voices…
I don’t know what it was, but I hope they get their act together for future holiday brunches… I would recommend here, but I just don’t know what type of service you’ll get. If you didn’t know what day it was, you’d never know it was Easter in there. Nothing shouted or displayed «Easter» in the waiting area or buffet area. It just seemed like an ordinary Sunday afternoon brunch.

While the facility could use a serious revamp (dark lighting, wrinkled carpets in the halls, etc) the staff made up for it.
Most especially Ms. Barbara and Ms. Amanda in the dining area who made breakfast feel less like the standard buffet and more like a visit to your local diner.
Without their kindness, I doubt our stay would have been as enjoyable.
As the facility currently is, do not pay full price for a room.

My BFF of 60+ years and I rode up to NY from NC. We wanted to have a great weekend without our husbands. We both grew up in Orange County and wanted to ride around to our childhood schools, houses and things like that. We couldn’t get a hotel in Orange County so we decided to try the Best Western in Matamoras.
1. The breakfast buffet is wonderful and the staff can’t do enough for you .no complaints there.
2. Hotel was/​is pleasant in the library
3. The beds are very comfy.
4. Housekeeping needs to be improved. When we returned to our room the beds were not made at all. I wasn’t even sure if anyone came in but looking around the garbage was emptied and our breakfast coupons were laid on the nightstand so. Someone did come in. The tissues needed to be refilled and that wasn’t done either. Both beds were crumbled and pillows astray.
5. Little black hard «thingy’s» that look like vermin dropping seemed to be all over. They were on the bed, on the chair and on the bathroom floor. In my bed I had a very sharp piece of glass or hard plastic. It was the remnant of something that had been shattered broken.
6. The worst thing was when we would try to unlock our door to get back into our room after a very tiring day. Our room was way way way down at the very end of the hall and each night our key did not work. We would have to walk the entire length of the hallway to take the elevator to the lobby to get two new keys. At the end of a tiring day it was the last thing we wanted to do. The staff kept apologized for it but after 3 nights it was annoying.
7. I would stay at the hotel again but I would demand a room closer to the lobby and that the housekeeping crew cleans the room and makes the bed.
8. Another thing that was annoying was that the room smelled like cigarette smoke as you entered the room. It was a non smoking room but it was obvious someone smoked in it.
Last but not least was that the fridge’s door did not close all the way. We couldn’t keep fruit in it since it turned rotten so fast.
Little things to clear up and if they did this hotel would be a 5 + star hotel

Stayed here for 2 nights recently. Its a VERY old hotel and its very obvious when you walk in. The first woman at the desk was very nice. And $ 100 a night wasn’t too bad.
While walking to our room we noticed the hotel had a very bad musty smell. Almost had a smell like beef jerky… gross i know. Our room also had a gross smell.
They give you free breakfast with options other than just a buffet with waitresses and all. Which sounded great but the food you could choose was terrible and then they expected a tip too. Which i did because im a good person. But i think a breakfast bar with no waitresses would be just fine.
I had to ask the desk for forks and got a major attitude from the lady. So overall not a good experience. Stay at the hampton inn accross the way.

So I got to give the Edgewater lounge and restaurant five stars… I have been coming here for years and I have got to say the food tonight was over the top good… the prime rib was like butter and the lobsters where steamed to perfection… everything was beautiful… everyone around me you could hear them all make the comment on how delicious the food was… again five stars keep it up…

This place really needs a zero stars option. The hotel was filthy — room reeked of smoke, the couch/​rugs were dirty, and it had an awful AWFUL bed. I requested to be moved (my wife is very sensitive to smoke) but they said I would have the privilege of paying more for a smoke-​free room which, by the way, would have a leaking toilet. As a frequent traveler I have a high tolerance for bad hotels, but this pushed past anything acceptable. Avoid this place like the plague.

If your looking for an overpriced hotel, this is the place to go. From the unhelpful front desk to the poor restaurant to the roaches in the room this place was a horror.

Two part review: part 1 for the hotel lodgings and part 2 for the Edgewater lounge and restaurant that’s a part of the hotel.
Part One: the Hotel
My family and I stayed on the first floor with our dog. Guests with pets are given rooms on the first floor. As it was the holiday weekend, checking in took a while and it was quite busy. Unfortunately, the hotel doesn’t have a stand of brochures on local sites and attractions in the lobby as they used to (apparently a new company policy?). But the staff at the front desk are happy to help you figure out directions. Compared to our stay at the Best Western in Williams, Arizona, the staff here didn’t seem to know as much about the local area. But they helped us get directions to wherever we asked. The hotel is only a few minutes from a kmart, Walmart, and a multitude of restaurants.
For the complimentary brekfast, your party receivws a voucher per person once you check in. You also get a coupon for $ 5 off any meal you order from the restaurant for lunch or dinner (expires in October). Each day of your stay, new vouchers are placed in the door for breakfast. Breakfast is buffet style from 6am-​930am, with wait service for coffee and water (you get the food yourself) — so you have to wait to be seated before you get the food. Upon finishing your meal, you leave the signed voucher with a gratuity. The restaurant affords wonderful views of the huge outdoor area behind the hotel.
There is a small indoor pool, a small gym (with a water tower), as well as a dry sauna. The outdoor area is BEAUTIFUL. It’s an idyllic scene that picturesquely captures the serenity of the Poconos. There’s a gazebo that is on a pond, as well as a huge meadow. Bunnies, geese and other wildlife galore. If you walk past the meadow and behind the municipal building, there is a path that runs along the Delaware river. Its a narrow path that isn’t maintained much, but gives you a fence free view of the river. You can easily spend a few hours outside and not keep track of time. There is also an outdoor area adjoining the lobby/​restaurant where there are tables and chairs so that you can relax outside.
The room itself was a bit disappointing. Of course, since the hotel is surrounded by wildlife and a wonderful landscape, bugs are to be expected. But seeing a horde of tree ants/​bugs behind the sofa was a bit jarring. What was a bit more amiss was how we had a ripped open ottoman that had the stuffing spilling out and a hole in our bathroom door, with multiple tiny holes in our sheets. Housekeeping does not clean everyday of your stay, but will remove trash and such when needed. The worst part was how a close by room to ours had smokers, which caused for smoke to enter our room quite strongly. We called the front desk about it but not much was done about it.
Part Two: the restaurant
We ordered two ny steaks, one well done, and another medium well. It took about 30 minutes to arrive to our room, along with house salad, potato and bacon soup, as well as mashed potatoes, asparagus and onions. This was probably the best room service restaurant food I’ve had in a best western ever! The steaks were correctly cooked to order, were seasoned well, and were large cuts of steak. The food was warm and flavorful, and hit the spot. Very delicious!

When selecting our wedding venue, one of the first things we did was call the Best Western-​Inn at Hunt’s Landing, to reserve our block of rooms. We had stayed here for a wedding before and were just thrilled with the homey feel, service throughout all areas, etc. We had the highest of hopes and confidently chose it with no doubts in our mind. We wanted this to be the «home base» with many guests coming from out of town, whom we knew would spend the weekend there. We almost immediately set up our rehearsal dinner as well, as we wanted to keep this intimate feel throughout the weekend where our guests could really relax and enjoy the company of each other.
We began to have problems when guests told us they had tried to call and were told they’d have to book a two night minimum stay to get the special «wedding rate». I immediately reviewed my contract which did not state anything about a 2 night minimum stay. This instantly did not make sense as we had only blocked off 10 rooms for Friday and 30 rooms for Saturday. Wouldn’t it have been suggested that 30 rooms for both nights be blocked off if that was the only way to get the special rate? When I spoke with our truly lovely sales person, Susan about this issue, she did let me know that this was not something she agreed with but that the weekend had been reviewed and accounting had since changed the minimum to two nights. She agreed that this was not what was in our contract. Susan assured me she would somehow have it taken care of.
After our invitations went out I had way too many guests contacting me about issues they had had when they contacted the Best Western to book their room for their lovely night away. They were continually told the wrong information (that two nights was required). It was also suggested by the sales person that I could just direct my guests to her phone so that she could set up their reservations. After spending $ 1000 on invitations now I would be expected to contact all of my guests to tell them to call a different number? Guests were also told by the front desk that they’d look into it and get back to them… never receiving a call back. The icing on the cake was when multiple guests called and were told there were no rooms with «two beds» in them. Meaning any couples trying to share a room would now have to get two rooms. When I brought this concern up to Susan she again confirmed, that information was not true and there were plenty of other rooms with two beds.
It is important to note that on the weekend of the wedding, everything went «okay» with the Best Western. Zorianna and Susan were both beyond wonderful, helpful, and gracious. It was very clear to me that any and all issues were beyond them. As the bride, I was disappointed with my room. My hair and makeup artists came to the hotel on the morning of and almost fainted when they came into our room. Our light fixtures were all broken and they described getting ready in our room «like getting ready in a dungeon». Disappointing.
It was very clear to me what the hotel was doing and I am absolutely disgusted when I look back at it. After all of the rooms booked and rehearsal dinner that we planned, we brought the hotel almost $ 10,000 worth of business that weekend. I live 6 hours away although I am originally from the area. Every single vendor has been absolutely spectacular for my wedding: florist, DJ, photographer, Mountain View Manor. The ONLY problem we had from almost start to finish was the Best Western. I will never again visit a Best Western and I certainly will never suggest any of my friends or family use it for anything important in their lives. I also will be contacting Mountain View Manor to suggest they not consider you as a «preferred vendor» in the future if they want happy brides. They surely will be very grateful that the beautiful Hampton Inn is nearby.

You get what you pay for, or maybe not, based on the price experienced by other users.
Stayed here for work so I had a business discount. Selected the BW since it had a bar and restaurant. Bar was fine. Friendly bartenders and attentive. Restaurant was empty so did not go for dinner. Had breakfast one morning, very standard and unamazing. Waitress was very inexperienced. Tried room service but nobody picked up the phone after 2 attempts. Got a grilled chicken sandwich from the bar with fries for about 20 people. Threw out half of it. Terrible.
Basically this hotel is dirty and outdated with maintenance issues abound. Housekeeping is terrible. Hairs all over the bathroom floor that haven’t been picked up in the 4 days I’ve been here. Ever hear of a vacuum? One day the mini fridge was unplugged after I left for the day. I had pizza, canollis, and drinks inside. Why would a maid unplug the fridge other than intentionally. Towels are hung on the rack similar to other pictures on here. I can’t tell if they have been used or not. Beds are lazily made. My used silverware, ketchup, salt, and pepper packets haven’t been collected for 2 days. What ARE they doing in my room?
Basiclly, try another hotel in the area. The Hampton Inn next door is much cleaner and updated. Also ABC, NBC, and CBS were out for 2 days. Whaa?
Very unimpressed.

Disregard any of the good reviews. Clearly those reviewers are blind…
The toilet was not clean in my room. There are cobwebs in all of the common areas… The whole building looks like renovations to cover age from various periods of the 70’s 80’s etc.
Is the staff kind and helpful? Yes.
Does that make it worth staying here? No.

Rooms clean but abit dark just not enough lighting. Staff was nice.
Has a nice size pool and a shower, sauna and changing area in rest room making it easier for me to take care of kids. Restaurant was set up nicely overlooking a pond and looked clean but the buffet at breakfast area did not reflect the rest. Not maintained or tidied up quickly enough. Also room service, Resturant, and bar, all stopped serving food at 9p. If your out and about or check in late either eat before you get here or pick up something from a nearby Resturant.

This hotel was OK. There was a dog show going on so that was interesting. I was not impressed with the morning breakfast. It was a big fancy restaurant but not much different than other «free breakfast». The most disturbing thing was my tea water — it was already brown when they served it… I even asked if it was just water and they said yes. I did not try it. I don’t understand it because other water around town was not colored.

The room we were in had been redecorated when we stayed here on October 12, 2013. The bar snacks were pretty good but the breakfast is now a buffet and the scrambled eggs, while good, we’re pre-​prepared and stiff.
Price is still way too high for the quality and the beds are cheap and entirely too soft. Morning back ache city! Pillows are cheap, overfilled and as lumpy as corn sacks. We still had fun though because there was a big function taking place and the place kind of had a vibe going on. Two comp drinks, restaurant discount, and comp breakfast. This place IS getting better. Keep up with the improvements and get the darn pool fixed!

Stop at any rest area in Pennsylvania and get a coupon for this hotel, only good for walk ins, but well worth the substantial savings. great sit-​down breakfast. good overall.

8÷26÷2013
2 stars because of the Internet issues and especially the fact that no one returned a call to resolve the connectivity issue.
After completing a Best Western survey for this property, I received an e-​mail apologizing and with an offer for a future discount. We appreciate that, but it still is not enough to raise the rating by a star.
A convenient location for a night’s stay. Room is a standard style hotel room, nothing special.
No instructions for Internet hook up in room. The instructions that the front desk provided has me connecting to the Internet, but browsers open on a page that the front desk does not recognize. ip3netacces appears on the browser page with a «Access the Internet» and a menu item saying $ 0.00 for 12 hrs of service. The front desk was to call back with «answers,» but didn’t. No Internet that I trust exists here. Maybe the front desk needs to have their «free WiFi» explained to them, including answers to common issues. We checked with the front desk again in the morning and the person was able to help us, unlike the person the day before.
The bed was not in the best condition. Holes in the mattress, drag (spring) marks on the edges, springiness when sitting on the edge, plus questionable cleanliness of the blanket that is layered between a sheet and another «sheet» made us wonder if this was a good bed to sleep on. Sleep was okay, but periodically I felt springs pushing through the mattress and some sloping inwards.
Dinner and a couple of NY strips cooked to order did the trick in not rating this hotel any lower. This dining room has a nice view overlooking a pond and an attractive outdoor area, groundhogs included. The medium steak was medium, but with a little bit of gristle — not excessive. The well done steak was well done without being charred and dry. Service was good and friendly. Breakfast good.

Boo! I came for a wedding as well. Good points included early check in. Um, that’s it.
The room was fine but there was some muck on the sink that got on my dress when I leaned against it, so obviously not very clean.
We got tickets for a free breakfast at check in. After waiting in the ¾ empty dining room for 15 minutes, during which no fewer than 5 restaurant employees walked right by us without even looking at us more than once each, we decided just to sit down. We STILL weren’t waited on, so we left.
TV channels are ok — 1 movie channel and FOUR ESPNs. Ugh.
There are snack, soda & ice machines on every floor. Not a one worked.
For the price, it’s certainly not worth it.

I came here for a wedding and stayed two nights and I was pleasantly surprised. I never thought a Best Western would turn out to be a lovely stay, but it was.
When I first checked in, there was a problem with my bill and the lady in charge of the front desk was not very friendly. She did help me switch rooms because of the noise problem. The checkout was quick and painless. The maintenance man was very nice and he gave me a toothbrush and tooth paste since I did not have any. He was very accommodating and friendly. Overall, the staff were helpful during my stay.
The swimming pool is large and relatively clean. They have plenty of noodles for kids that have trouble swimming. The pool closes at 10pm, but they often extend it if you ask them. They do not have a lifeguard on staff. The sauna was clean and the fitness room had a few equipment like a treadmill and a stair master.
I thought my room was clean. The bathroom was large and they have a selection of cable channels. They also have a restaurant downstairs and other restaurants nearby the hotel. The continental breakfast is pretty amazing compared to other hotels that i’ve been to. This hotel provides ham, sausage, eggs, waffles, potatoes, english muffins, pastries, yogurt, fruit, cereal, and etc. The selection is wide and I left with my stomach full. I would definitely stay again if I was around the area.

My husband and I used to frequent this hotel and its lobster buffet when we were college students. He went to Penn State and I went to UConn so it was somewhat inbetween.
The hotel is what you’d expect in a Best Western in Eastern Pennsylvania… not super clean but tolerable, especially for only one night. In the last few years they tried to spruce it up with a new exterior, but the inside still screams «Junior High field trip». There’s a small indoor pool and a few video games that fit this motif.
Apparantly they have weddings at this place… just don’t be drawn there by the picture of the waterfront gazebo… its really a man made water hole and the gazebo is sinking into it.
When I went here in college (2004 – 2006) we could get a room on Expedia for $ 60, now its more like $ 125, probably more during the summer. After years of hearing me talk about the lobster buffet my parents wanted to come here for my sister’s birthday… my mom called Best Western and was able to haggle a slightly lower rate.
The lobster buffet is definitley why everyone comes here. The first year I tried it in 2005, I tried to make a reservation but was laughed at over the phone and told it wasn’t necessary. This worked fine the next 1 or 2 times I went but in February 2006 they wouldn’t let us in without a registration – we had to go to the Apple Restaurant down the street… so definitley make a reservation.
I also have to mention – one time I left my cell phone at the hotel. I called back and they had it at the front desk and mailed it to me after I called them.