Starbucks

Updating my prior review. It’s sad to see how the management has changed and we have lost a few of the best girls there. Sad. I am debating finding a new location after all these years. New girls are lost unfriendly and slow. Too bad.

I am a daily customer at this Starbucks and am always impressed by the wonderful Baristas. Carolyn, Celia, and Natalie take such good care of me. I’m a high maintenance person that needs her hot coffee just right. They never fail me and go the extra mile. I appreciate the new Mgnt and hope the staff will stay longer than in the past. These girls know me and no matter how busy they are, they always have a smile on their face and make my drink perfect every time! Thank u to all the staff at Starbucks but to my fave girls– u r the best and I soooo appreciate u all! Sk Cinndolce/​190/​nf

I have a love/​hate relationship with Starbucks.
Love: convenience, hours, equal right benefits for their baristas.
Hate: chain stores, frappacinomochachocolattes, and paying extra for dairy alternatives.
I have consistently had great service at this Starbucks. Even when they line is long, the employees at the register are always the right level of chatty and know when to leave me alone about an up-​sale.
Starbucks regularly has Pike’s coffee brewed, but I think it’s terrible. It’s really nice this location has the Clover system which makes it quick and easy to try another type of coffee. The last time we wanted to try a new flavor of their smaller batch coffees, the baristas tried them with us and we had an impromptu coffee tasting.
Why this Starbucks has obviously much happier employees than other Starbucks, I’m not sure. Maybe because of a lack of a drive-​through, no nearby high school for massive amounts of frapuccino orders, or a good manager… Whatever the reason, I hope it continues.

Very Quick, easy Starbucks. They are so much faster than the newer one by Walmart. I was impressed by the fun atmosphere. The Manager Brett really impressed me and runs a good ship!

I am giving this Starbucks only two stars because once again they are out of coconut milk. I can’t have dairy or soy so I was so happy when Starbucks added coconut milk. I Love their coconut milk lattes and vanilla bean frap with coconut milk. I only have 20 minutes to leave The office, drive to Starbucks and get my drink. What a waste of time and a huge let down to arrive only to be told they are out of Coconut milk AGAIN. Come on, who is in charge of ordering? Order enough! I don’t know if this is The same Owner as The one on Arnold drive, but The last three times center st. was out of coconut milk so were they. I’m not wasting my time finding out if arnold drive is out today.

Quick, phenomenal service, and right off the freeway! It’s the perfect combination for my morning bean addiction. There is a newer Starbucks a bit closer to me with a drive through, not sure what it is but they are so slow! This one on Center can have a line of 10 people and I will be out the door in less than 5 minutes. It’s ran the way a Bucks should be ran.

First and only time going here… The two guys working made it very clear that they hate their jobs and the drinks they have to make. I’m tired of getting treated like shit while overpaying for a «very special drink». Why don’t you guys just quit the job and let the owner hire someone who would appreciate it? Even the Starbucks down the street with a constant line has way better service than this place.

This is by far the longest drive through line I’ve ever waited in! I recommend going inside if you can, unless you have 15 mins to spare sitting in your car. The line is always unpredictable! Also, the parking in this lot is horrible. There is hardly ever spots open and they are awkwardly close. So, if you do decide to just go in for coffee, good luck finding a spot to park!

Best Starbucks in Martinez. I walk in and they know my daily order to the T. Morning crew Employees are super friendly, manager is great. I never go else where.

I love this Starbucks. The atmosphere is always lively and the staff nice. I also really appreciate how clean their bathrooms are at all times.

Jennifer is so awesome! She made us the smores frap and had all the ingredients special made for us so we can order it before it was even launched! Now that is excellent customer service.

So I was here with a Starbucks tumbler
Warranted the couple is a large tumbler but I told the barista I wanted small coffee.
The lady at the cashier wanted to charge me for larger coffee. When I protested that I asked for small. She go on lecturing what a small coffee looks like. What is this about ?
I don’t think this is a good experience.

The coffee is consistently great but the friendly staff makes it that much better. Always efficient and clean.

I must say I stopped going to Starbucks about nine years ago, The only time you would catch me in Starbucks was if the other coffee shop I went to was too busy or I was on vacation.
Every Starbucks in the East Bay I have been to has always given me bad service. I dealt with extremely rude workers, too disgusting looking stores, too lazy workers who just sat there chatting not even asking if I needed help… recently this particular Starbucks has made me feel like there is hope!
I have been stopping in to this Starbucks A few times a month for the past three months before heading to the hospital down the street. No matter what time of day the workers are amazing! They are happy, they are smiling and they make me feel like I’m getting coffee made by family.
I’ve never had this experience at a Starbucks since the early 90s! It was amazing to see such a happy group of works at a starbucks. And wonderful service!
Two workers in particular Celia and Crystal Greet me with a big warm smile and hello! Incredible customer service the best I’ve had like I said since the early 90s! I will definitely go out of my way and stop at this Starbucks when ever I get a chance!
In the morning when getting coffee or at any time of the day I like to see workers smiling and you see that here, you see how much they love their job, they can turn a angry customer probably the happiest person!

Today I went into this Starbucks to order several drinks and pastries. The total bill was nearly $ 20. I asked for a hot vent. Passion tea, HOT. The employee who was taking our order, Hayen, nodded and grabbed a clear cup. I repeated my order for a hot tea and he corrected it. While waiting for the order he informed me that there was only 1 tea bag left of the tea I ordered, where normally there are 2 bags. I told him a grande would be fine. My biggest problem with my experience is as follows:
1. Poor customer service. When you do not have a drink order as requested, you either refund them the drink size difference, or give them a free or discounted drink on their next order. He offered none of these options, resulting in an overcharge which he did not offer to clear up! Seriously?!
Managers: restock your inventory.
Employees: act nicer! Everyone there seemed miserable. Not a good environment!
And next time I won’t be coming to this branch. I’m sorry I tipped. You overcharged me and gave me no options for not having the drink I wanted.

Coffee here is milk down. I ordered white chocolate mocha hot and iced. But I did not order a cup of milk! All I taste is milk, no coffee whatsoever. I had them remake, but all I get is a shoulder strug, no apology. Yet it still taste the same. What a waste of $ 5/​cup of coffee. Even as a gold member and paying that price, don’t mess up people’s cup of joe. I rely on coffee a lot. Now to a different Starbucks who knows how to make real white chocolate mocha.
Service: here was ok for me. They did not greet, but they very are slow. I only have 4 people ahead of me, but it took about 10 min to get my drink in.

By far the slowest Starbucks I’ve been to. 4 people working 8 coffees to be made and one barista. The people that work here are like zombies and one person female is so rude. Always has a look on her face that you are wasting her time. It’s too bad

This Starbucks has to have the worst customer service by far.
The only reason why I have returned to this location is because it is so close to my house but I’ve had enough. When I first moved to the area I was super excited that I was walking distance to this location but it has been a disappointment.
Never have I been greeted with a «hello» or any greeting rather than «What drink do you want me to start for you?» They almost never get my order correct and I always have to ask for my hot food that usually ends up sitting on the counter for several minutes before I get tired of waiting.
Today I purchased a mug along with my drink and asked the cashier if it was dishwasher safe, her response «I don’t know» Ok well thanks so much for your enthusiastic response.
Bottom line, management please get in this location and retrain your staff, having rude staff is not cool.

My mom and I frequent this location whenever I come up for a visit. It’s a convenient downtown location with meters everywhere (we usually walk, but when we’ve driven there’s never a problem finding parking). The local homeless can usually be seen sitting outside… or using the bathroom inside, but the staff keep the premises clean.
I don’t think I’ve met one grumpy barista in here — they’re all super friendly, make great coffee, and are very patient :) I took my grandma here, and she didn’t know what to get. They tried THREE TIMES to make a drink that she would like… she ended up hating everything, but they were sweet to her the whole time.
My fault — Grandmas like Folgers, not Starbucks and frothy drinks with funny names!
They do have hot food at this location — yum.

This location is manic in the morning, even on the weekends, but can be very charming at night. They have cozy chairs inside and substantial seating outside, and even though you either have a view of a parking lot or Center Ave. raging, it can be a fairly nice meeting spot for friends and coffee on a warm night.