I’ve used another embroidery shop in the area for the past few years, but they stopped doing the work I needed. After calling around and getting horrendous customer service from other shops in the area, someone recommended Jim. Not only was he extremely polite and accommodating, he turned my last minute order around in one day. The work is flawless! His shop is located in his home’s garage, and it was clean, orderly, and full of other great-looking projects. Will be giving him all of my embroidery business in the future!