Mike Milton’s Sudbury Appliance

Milton Appliance came out today to fix my GE washing machine that was making awful noises.
Great service and no bs. They came, they fixed, they explained, and they charged a less than their competitors.
Very pleased with the service and speed.
I called them on a Sunday night and they returned my call first thing on Monday and was at my doorstep exactly on time and with everything necessary to fix the washing machine. No waiting for parts, no excuses, just good old fashioned quality local service.

Milton was enlisted by a major retailer to service our problematic and poorly designed Samsung French door fridge (hint: Stay away from Samsung fridges, microwaves, and Blu-​ray players).
This was the 5^th call for the same problem. Previous dealer assigned techs were inexperienced, obnoxious, unconsientious, arrogant, insulting or outright rude.
Mike was the opposite on all counts. Since my fridge issue was an intermittent and irritating noise, I made several professional recordings and event charts linking compressor noise levels, fan chatter, and cooling failures. All other techs thought that my 10 bours of effort was a joke as compared to their 20 minutes of ineptitude, rudeness, and inefficacy.
Mike actually studied my research and used it into his diagnostics. Unfortunely, the retailer who sent Mike as their «A» team consigned him to replace a part one of the junior teams previously ordered. Mike was quick to glean the part was probably not the culprit but had to follow through before he could try anything else.
I look forward to his next visit in a few weeks when he has a chance to diagnose and order the parts he (not some retailer «C» team) deems necessary.
Experience: ⁵⁄₅
Attitude: ⁵⁄₅
Promptness: ⁵⁄₅
Professionalism: ⁵⁄₅
Honesty: ⁵⁄₅
Work Excellence:
The «Excellence» rating above is empty since he hasn’t yet visited to diagnose and fix what he thinks the problem is. I expect that to be ⁵⁄₅ as well, upping the final mark from ⁴⁄₅ to ⁵⁄₅.
The other key members of Mike’s service team (wife Diane and son Justin) were equally friendly, helpful, and professional.

We called Milton’s to diagnose/​repair our Kenmore Elite frontload dryer (actually an LG) that had trouble spinning. Milton’s was able to show up same day. The service tech (Justin) was personable and experienced. I found the owners to be very communicative throughout the entire repair process. Diane kept us in the loop and was respectful of our busy schedule — updating us on the ETA of the initial service visit, the parts order and the repair date. Milton’s handled our repair in a timely and professional manner. Excellent service and competent reasonable repair work. Family run business, I believe. We highly recommend Milton’s Appliance Service.

Our dishwasher was not draining properly, and by properly I mean you open the door at the end of the cycle and water would flood the floor. I called Milton’s back in January, or February on one of the day’s of the big snowstorms we got this year. I totally expected to just set up an appointment which is what the woman (Diane?/wife?/office manager?/all?) set up. This was on a Tuesday, and she said that Thursday he would be available to come out and take a look.
Within 30 minutes the office called back and asked if I would be available today and that the worker (I want to call him Mike) could stop by in an hour or so since he was on his way back from Wayland. I said yes, but warned that my driveway was un-​shoveled and I wasn’t going to get to it by time he came. She was okay with that, (post office officials take note)
When (I’m just going to call him) Mike showed up he took a look at the dishwasher, went item by item of how it drains. I had checked all the owner level maintenance long before calling, but he still went from filter to drain. Finally found the problem of a clogged pump. Blew out the pump with some pressured air and reinstalled everything.
Then he didn’t want to give a lecture, but wanted to advise me on why this happened and the importance of pre rinsing before putting dishes in the dishwasher (side not: If I need to do that, why not just throw a few drops of soap on a sponge and save myself a few $ 100 on buying the thing. Not this vendor’s fault more of a commentary on «how things are built» nowadays).
The price he charged was about ¼ what a new dishwasher would of cost, and less than half a new pump alone, before installation.
The only reason for 4 and not 5. I did get almost all the water out of the unit before he came, but there’s still water in the piping that ended up on my floor, which is unfinished under my dishwasher. & about a month later I went to clean off my filter for regular maintenance and found that it was not locked into place, I could not be 100% if this is from Mike or another problem with my dishwasher, but it’s been 3 more monthly maintenance since then and the filter has not come unlocked on it’s own so this was a small, but could of been costly, as another call to a maintenance worker, oversight.
I would still highly recommend Milton’s and will use them again if ever needed.

Our clothes dryer developed a nasty squealing noise that sounded like a bad bearing. I asked my Facebook friends for an appliance service recommendation and several provided me with Milton’s name. I set up an appointment for the following day and sure enough, the service tech came on time, and diagnosed the problem as soon as he turned the dryer on. He had the part in stock and was in and out in less than 30 minutes! Extremely efficient and courteous service! I will be using Milton’s again in the future!

Great and professional service! I called to have a washer and dryer fixed and spoke with Diane. She was very helpful and professional. They were able to come out the next day and accommodate to my schedule. I unfortunately cannot remember the name of the man that came to the house, but he was slotted to come between 12pm and 2pm. He arrived right at 12pm. He was very friendly and professional. He explained everything that he did after he fixed the machines. I was very pleased with the price. I will definitely use them again and I recommend them highly.

Irresponsible. Milton appliance provided me with part numbers for my broken oven, which I ordered. I ordered the non-​returnable parts for $ 500, only to learn when a Milton employee came to install them that they are not in fact the right parts for my model oven. (All parties agreed that I did indeed receive the parts they told me to order.) They accepted no responsibility, told me it was their parts distributor’s fault, he must have given them the wrong numbers and I’d have to call him. Basically, they implied I am SOL because I trusted them to give me the correct parts numbers. I hadn’t even asked them to cover 100% of the cost, I was willing to split it 50 – 50. Milton’s belligerence and defensiveness was almost as bad as being out $ 500 and still having a broken oven. Almost.

If you’re a homeowner you know how hard it is to find good repair people. Mike is prompt, courteous, honest, and efficient. Recommended!

As a property manager, I’m always in need of competent, fair, timely service for everything. Mike & Diane have been my «go to» guys for a few years now. Mike has been repairing stoves, frigs, dishwashers, washer/​dryers for years. He’s on time, and often he knows what the problem is in minutes, goes out to his truck and gets the part and it’s fixed. I know I’ve used Milton Appl. more than 30 times. Their prices are very fair and if the appliance is too old or beyond repair, he’s not going to sell you on it. He’ll tell you to get a new one. I would highly recommend them.

I called around for an appliance repair person after our LG fridge blew a water hose. We dealt with two other appliance repair places who came to look at the problem, said they would ‘order parts’ and then never returned our calls.
I got this recommendation from another appliance repair place that doesn’t service LGs. I called and spoke to a very nice and personable woman who scheduled Mike Milton himself to come out to our house the very next day. We live in Natick and this business is based in Marlborough.
Mike came. He assessed the problem and came up with a work around solution that neither previous repair place could come up with that was much less expensive! He was clear, quick and clean. He even checked his work to make sure absolutely everything was working the way it should before he left. Problem solved.
Highly recommended. I got his business magnet should we ever need him for any other appliance snafoos in the house.