Metro West Lawn & Power Equipment

Highly recommended! Chris came through as promised. My snow blower was in for repair. The parts are on backorder from Ariens (no fault of Chris’s). He delivered a loaner machine to my house as promised to use until mine is repaired. We just had a 30″ snow storm and I would have been SOL if he hadn’t bailed me out. Wish all business men had this kind of integrity!

dealt with chris both times (riding mower and now blower) and he’s honest and a stand up guy
A+

HORRIBLE COMMUNICATION AND CUSTOMER SERVICE!!!
when my lawn tractor broke down my neighbor referred me to Metrowest Lawn and Power. I called ahead and spoke to Chris and he knew my tractor and the engine and the «symptoms» it was having so i thought… Perfect this is going to be great… yeah not so much. Chris told me the turn around time to fix my tractor was 4 – 5 days, granted there was a holiday in the time it took to get the tractor fixed but 17 days!!! it was a week before they even looked at it — when Chris called and stated the problem he also told me it would cost $ 220-​$ 230 to fix it — i said okay great — the part was going to be in the following day so i was hoping for delivery the day after. When i didn’t hear from them on the following day i called and again spoke to Chris and he then told me that he needed a gasket and it wouldn’t be in until the following week (5 more days without my machine.) Finally they called and said my machine was ready and proceeded to give me a total of $ 315.00 — $ 85.00 more than what i was quoted — when i spoke to Chris he tried to tell me he did this and that to the machine etc and he took off $ 40.00 — fine at this point i just want my machne back so i can mow my lawn which has now been 17 days! I arrive home to find my tractor in my driveway with the keys in it with the invoice under the hood –whatever not an ideal place to leave it but again just happy to have it back– I jump on it and guess what??? it’s dead as a door nail and won’t start… the battery was 2 months old and was working absolutely fine when they got it — so i called and left a message after hours — suoer pissed as you can probably imagine — no call the following morning so i call them — i get Chris yet again and he starts giving me excuses etc and finally agrees to go to my house to fix it — but then calls me back to say that he looked over the invoice and he remembers that he «charged» the battery and oh yeah had to jump it at the shop — now wouldn’t this be yet another call that should’ve ben made as a heads up to the customer? they think not they say this is common??? The next day comes and at 2pm i decide to call and speak to the owner (Bev by name) and she says yes Chris told me what happened and she didn’t know what i wanted from her at this point and i said well being a first time customer and a referral at that you would think they would wnat to make me happy — she didn’t even have the courtesy to call me i had to call her and again it was like talking to a wall!
Gone are the days of good customer service? what has this world come to?
Do yourself a favor and don’t use this place and save yourself a headache and aggrevation!

On February 28, 2012; I contacted the owner of Metrowest Lawn. I spoke to the owner, Bev Halperin and asked her what she charges for a lawnmower tuneup. She said $ 79.95 and I then said I have a $ 20.00 coupon so that comes to $ 59.95.
Bev Halperin didn’t want to give me a receipt when I dropped it off and when I asked for one, she said don’t you trust me? [Note: I never spoke to her before this experience]. I insisted on a receipt and was reluctantly given one. One week later, I got a call from her repairman saying that it would cost $ 200.00 to fix my lawnmower. I said NO.
When I went over to pick up the lawnmower, they said I could NOT have it back unless I paid them $ 25.00. I said NO. There was nothing on the receipt that indicated any kind of estimate charge. When the mower was given back, the bolts were removed, the power cord was detached and they were very rude and unprofessional.
I brought my Craftsman lawnmower over to another repairman who simply fixed the cable, fixed the pull cord and spring and put new bolts into my lawnmower. My new mechanic than charged me $ 25.00 to do the work. It now works beautifully.
It would be in your best interests to avoid this business. They are NOT trustworthy and will unjustly relieve you of your hard earned money.