Bob Evans Restaurants

We were walked away from by the host who threw the menus on a table and left the table before we could even sit down. The indoor window dividers haven’t been cleaned in what looks like years. The creamer cup is dirty, every booth has at least one seat that should have been replaced years ago. Server was not polite, but not rude, just seems like everyone working here hates their lives and have been working here in a dead end job for 15+ years. The food was ok. Let’s hope I don’t get sick from the dirty housekeeping.

Slow service. Took 30 min just to get my check. Not busy at all and they still can’t get it together. And all my silver wear was dirty

Marion Bob Evans knows service and can teach Marysville’s a few things. Fast seating, prompt and friendly service, my tea kept full.

Called in a take out order, so far so good. Once I got there to pick up the order, that’s when everything went to down hill fast. Saying service sucked is and understatement. Waited over 10 minutes to get my order (when I called in girl told me it would be ready in 5−10min). Went over to check out woman told to back over to and at the carry out area (she was too busy in her own little world to take care of a customer). When I finally got my order took the hand written ticket up to check out woman she got into a big huff because the ticket was hand written. She wanted to know wrote the ticket told het I didn’t know. She stormed off towards the kitchen wanting to know who wrote the ticket. This whole process took about 20 minutes about 15 minutes longer then it should have considering how busy they were. This isn’t the first time I’ve had problems with service at this location. Might consider eating at this location more often if the service wasn’t so bad. We have never had this problem with other locations around the country.

Bob Evans is slightly above average on a good day in any of their restaurants. This one is worse. The server used no order pad at all which totally puzzled us. After he took our order I looked at my wife and said, «this is not going g to go well.» I was right. The sides were all wrong on all four of our meals. Our son at one time was a line cook in two different restaurants and he prefers his steak to be medium rare. His steak came slightly less than well done. We brought it to the attention of the server who took. The Kate and returned with another one. It was slightly pink on the inside and our son just ate a little and said, «Don’t bother dad (to re-​order)»
The manager, as they always do, did a fly-​by at our table. Barely paused long enough to ask, «is everything okay?» And before we could get a word out he was gone. So at the checkout the cashier asked, «Was everything okay?» To which I replied, «No. Not at all.» She looked at me like a deer in the headlights having no clue where to go from there.
Finally she said,“Well. Do you want a manager?” I replied to the affirmative.
He came over and three of us voiced our discontent to which he replied.“well…why didn’t you tell me when I stopped at your table?” My wife related our fly-​by experience. No apology. He said, «I took $ 20.00 off of your bill, okay?» I just said, «Fine.» I didn’t want to be comped or discounted or anything. I just wanted him to know about our ad experience and I expected an apology or at the minimum common courtesy.
When I got home, I fired off an email to their corporate. I am the type of person who loves to acknowledge excellent service and product but I also let them know when they have a restaurant that needs help with training issues, cleanliness, poor service or inept management.
They sent me 4 — $ 5 gift coupons. Okay? And a form letter apologizing.
To compound my discontent with Bob Evans I went to use my gift certificates while on a business trip in Xenia, Ohio. Obviously the «certificates must be identifiable to their staff as a compensation from their corporate for a bad experience.
The management type person who rang me out asked, „so? Where did you get these?“ I replied, „from an experience at a restaurant in Marion, Oh.“ She looked at me and said in a very snide way, „funny how no one ever uses these at the restaurant they got them from.“ Free food? It must cut my not the stores food costs and bottom line.
With a sickening sweet sarcastic voice she said, „that’s all your taken care of“ and would not allow me to pay the amount over and above the $ 20 gift certificates. Then… and I can’t believe this… as we turned to leave she said (same sickening sweet sarcastic voice),» Cone back to our restaurant again where we ALWAYS treat OUR customers just line family!“
That’s it I’m done with Bob. Never again. Another fine chain built on quality food and service gone to hell due to cost cutting measures, substandard wages, frequent turn over and inadequate staff training from the corporate gurus who answer to a board of directors and Wall Street alone.

Pretty busy. Pretty slow

Clean restaurant. Fast & friendly service.